HAPPY PLACE DAY CARE LLC

Ensure staff files are complete. 1 service letter and two references or 4 references for Staff #1. 1 reference letter for Staff #2 or 1 service letter. 2 references or a service letter and OCCL Health and Safety training for Staff #3. OCCL Health and Safety training for Staff #4.

Correction status: Completed · corrected June 24, 2026 · how corrected: Document · correction was due July 10, 2026

Ensure staff files are complete. Staff #1 needs 1 reference letter.

Correction status: Completed · corrected June 30, 2025 · how corrected: Document · correction was due July 14, 2025

Ensure vent in boy's bathroom is in good repair. Send a picture.

Correction status: Completed · corrected June 30, 2025 · how corrected: Document · correction was due July 14, 2025

On April 10, 2025, the Office of Child Care Licensing received a complaint regarding communicable diseases, child health exclusions, and indoor hazards, including cleanliness and mouse droppings. An investigation was conducted on April 15, 2025. Based on interviews conducted during the visit, there is no evidence to substantiate this complaint for staff being present with a communicable disease because all staff interviewed stated they do not come to work sick, and they are required to obtain a doctor's note to return to work. Based on interviews conducted at the visit, there is no evidence to substantiate this complaint for not following child health exclusions because all staff interviewed stated they do not bring their child to work while ill and leave if their child becomes ill at the center. Based on observations at the visit there was no evidence of rodents or squirrels observed in the center and documentation was provided to show monthly pest control services are being provided. A concern noted at the visit was while there was no evidence it was caused by a rodent, part of a doorframe was observed to be damaged near the floor.

OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. On January 8, 2025, the Office of Child Care Licensing (OCCL) received multiple complaints regarding improper discipline and unsafe equipment. An investigation was conducted on January 17, 2025. There is no evidence to substantiate this complaint for improper discipline because according to video footage and staff interviews, Child #1 s braids were stuck in a changing table and were pulled out accidentally when Child #1 was lifted from the changing table. There is no evidence to substantiate this complaint for unsafe equipment based on photos received. The changing table was not able to be observed to be broken unless there was a child on it and the break was not able to be seen from where a staff member would be standing while a child was on the changing table. The center immediately repaired the changing table upon becoming aware of the concern.

On July 12, 2024, The Office of Child Care Licensing (OCCL) received a complaint regarding failing to notify OCCL of the arrest of a staff member. An investigation was conducted on July 18, 2024. There is no evidence to substantiate this complaint because while OCCL was not directly notified of the staff arrest by the provider, there may have been some confusion due to the return call being routed through the OCCL switchboard to another state agency.

On June 20, 2024, The Office of Child Care Licensing (OCCL) received a complaint regarding allowing staff with a known contagious communicable disease to provide care to children. An investigation started on July 25, 2024, and ended on July 29, 2024. There is no evidence to substantiate this complaint for allowing staff with a known contagious communicable disease to provide care to children because based on staff interviews and documentation received, staff members were immediately sent home when they tested positive for COVID-19 and only returned to work after testing negative for COVID-19 in accordance with the Center for Disease Control (CDC) guidelines.

Ensure all children have a signed Parents Right to Know on file. Send copy of Child #11 to OCCL.

Correction status: Completed · corrected August 2, 2024 · how corrected: Document · correction was due August 16, 2024

Ensure indoor space is in good repair. Vents cleaned in SA building (CAV) Cove in girls bathroom in good repair (CAV) Holes on the inside of the preschool door repaired (CAV) Repair ceiling tiles in SA bathroom and classroom near the closet. Send a picture to OCCL.

Correction status: Completed · corrected August 2, 2024 · how corrected: Document · correction was due August 16, 2024

Ensure bathroom or classroom sinks are in good working condition. Preschool sink was not draining. This was corrected at the visit.

Correction status: Completed · corrected August 1, 2024 · how corrected: Facility Visit · correction was due August 1, 2024

Ensure staff files are complete. Staff #1 needs a physical with TB test.

Correction status: Completed · corrected June 14, 2024 · how corrected: Document · correction was due July 15, 2024

Ensure indoor space is in good repair. Replace floor vents in classrooms.

Correction status: Completed · corrected June 19, 2024 · how corrected: Document · correction was due July 15, 2024

Ensure freezer is at 0' F or colder.

Correction status: Completed · corrected June 14, 2024 · how corrected: Document · correction was due July 15, 2024

Repair toilet in SA building.

Correction status: Completed · corrected June 19, 2024 · how corrected: Document · correction was due July 15, 2024

Ensure fence post is repaired.

Correction status: Completed · corrected June 19, 2024 · how corrected: Document · correction was due July 15, 2024

Ensure children have medication permission. Send MAR forms for children #6, #8, #9, #19, #20, #21, #22, #23

Correction status: Completed · corrected June 19, 2024 · how corrected: Document · correction was due July 15, 2024

On April 15, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding sanitation concerns. An investigation was conducted on April 24, 2024. Based on staff interviews and observations of the physical space, there is no evidence to substantiate this complaint. All staff interviewed stated the center is cleaned throughout the day and cleaned at night by an outside cleaning company. Licensing Specialists observed the trash to be covered, the facility to be free of dirt and pests, and the plumbing to be functioning properly.

On January 31, 2024, a complaint was called into the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing received the complaint on January 31, 2024, and accepted it for investigation regarding lack of supervision. While the administrator had self-reported the incident, the complaint is substantiated for lack of supervision because OCCL received a complaint regarding this incident and video footage showed a child running out of the building and into a multi-lane road. Staff interviewed also stated they were unaware the child was not in the classroom or building until police officers returned the child six minutes later. An additional concern noted was the classroom the child was in was over proper staff-to-child ratio based on the age of the youngest child present.

The Office of Child Care Licensing (OCCL) received a complaint on December 19, 2023, regarding not conducting monthly fire drills, staff being told to give false information to OCCL, unqualified staff, insect infestation, sanitation concerns, and lack of a security procedure for entering the facility. An investigation was conducted on January 4, 2024. The complaint is substantiated for leaving unqualified staff alone with children. According to documentation provided, there were three instances where an unqualified staff member was left alone with children between December 7, 2023, and December 12, 2023. According to documentation provided, another concern noted was the infant room was left out of correct staff-to-child ratio for a total of one hour and twelve minutes and six infants were unsupervised for three minutes the same day. There is no evidence to substantiate this complaint for not conducting fire drills because according to documentation provided and staff interviews, fire drills are conducted every month as required. There is no evidence to substantiate this complaint for staff being told to give false information to OCCL because according to staff interviews, they were never told to give false information to OCCL. There is no evidence to substantiate insect infestation as there were no insects present in the center at the time of the complaint, and based on documentation and staff interviews, a pest control company services the center at least once a month. There is no evidence to substantiate sanitation concerns because based on staff interviews and observations, trash is taken out consistently and the center is cleaned daily. There is no evidence to substantiate a lack of security procedures for entering the facility because according to staff interviews and observations, there is a security procedure in place for entering the facility for staff, parents, and visitors.

All child files must be complete. -A blood lead test result is needed for two children.

Correction status: Completed · corrected July 13, 2023 · how corrected: Document · correction was due July 21, 2023

The Office of Child Care Licensing received a complaint on April 4, 2023, regarding staff-to-child ratios, lack of supervision, child release policies, building security, sanitation, diapering procedures, and procedures for handling parent complaints. An investigation was conducted, beginning on April 26, 2023, and ending on May 1, 2023. The complaint is substantiated for building security because no one was monitoring the entrance to the secondary building and the door was unlocked. There is no evidence to substantiate the complaint for lack of supervision because all staff stated they never leave children unsupervised and children were appropriately supervised at the time of the visit. There is no evidence to substantiate the complaint for incorrect staff-to-child ratios because observations at the time of the visits and attendance tracking documents reviewed showed classrooms to be in correct staff-to-child ratio. There is no evidence to substantiate the complaint for failure to follow the correct release of children policy because all staff knew the proper way to verify release for children and all staff involved in the complaint incident reported they followed protocols for release of children and checking the proof of identification covered in the center s policies. Relative #1 had left the center with Child #1 while staff attempted to get verification of her identification. There is no evidence to substantiate the complaint for sanitation issues because the entire center was clean at the time of the investigation, and the center did not smell of dirty diapers. There is no evidence to substantiate the complaint for not following procedures to handle parents complaints because assistant directors both denied receiving complaints from Parent #1 about the alleged issues.

The Office of Child Care Licensing (OCCL) received a complaint on January 13, 2023, regarding allegations that staff members are screaming at children and allowing children to cry for extended periods of time, staff are refusing to take children to the bathroom resulting in some children having accidents, and staff are throwing children s lunches away before they have a sufficient amount of time to eat. An unannounced visit was conducted on January 24, 2023, to investigate the complaint. There is no evidence to substantiate the complaint for these allegations based on this specialist s observations and interview with the administrator. This specialist did not hear or observe staff members screaming at the children and there were no children crying during the time of the visit. All of the children appeared happy and comfortable with the classroom environment. This specialist was also able to observe the bathroom and lunch routines. The children were given an appropriate amount of time to complete their lunch, and many finished eating much faster than the allotted time. This specialist observed the classrooms going to the bathroom after finishing lunch and allowing all the children to use the bathroom before laying down for naptime.

The Office of Child Care Licensing (OCCL) received a complaint on December 28, 2022, regarding children not having access to water. An investigation was conducted on January 4, 2023. There is no evidence to substantiate this complaint for children not having access to water throughout the day based on observation of water available in the classrooms and interviews conducted.

A complaint was received on September 9, 2022, regarding not following security procedures, not verifying a child s identity when a child not known to the staff person arrives, and not verifying a child s food allergies prior to serving snack. An investigation was conducted on September 12, 2022. The complaint is substantiated for not following security procedures, because Parent #1, a stranger to the facility, was able to enter and walk through the hallway where she had access to children. The complaint is substantiated for not verifying a child s identity, because Staff #1 admitted to asking the unknown child her name and writing it on the attendance record without verifying whether the child was enrolled at the facility. The complaint is substantiated for not verifying whether a child had allergies prior to serving the child a food to which the child is allergic, because Staff #1 admitted she did not check to see if Child #1 had any food allergies.

All staff files must be complete. Staff #1 needs 7 hour Health & safety for children child care professionals certificate in lieu of Administration of Medication certification.

Correction status: Completed · corrected June 14, 2022 · how corrected: Document · correction was due July 15, 2022

All child files must be complete. Child #4 needs lead blood test results.

Correction status: Completed · corrected June 15, 2022 · how corrected: Document · correction was due July 15, 2022

A complaint was received on April 8, 2022, regarding allegations of improper discipline. An investigation was conducted, beginning with a phone call on April 7, 2022, and ending on April 26, 2022. There is no evidence to substantiate improper discipline, as Staff #1 and Staff #2, who were present during the alleged incident, and two other staff people denied that Staff #1 smacked Child #1 s leg and denied Staff #1 tipped Child #1 s cot, causing her to roll on the floor. Four staff people denied that Child #1 was not permitted to play on the playground and had to be in time-out instead.

OCCL received a complaint on March 2, 2022, alleging improper discipline. IAU received this same complaint and investigated the allegations. IAU deemed this complaint as unsubstantiated. OCCL began the investigation on March 2, 2022, and ended the investigation on April 7, 2022. There is no evidence to substantiate the complaint because all staff people who were interviewed and/or wrote a statement, denied that any improper discipline occurred and they did not have knowledge of any injury to Child #1 on March 2, 2022.

On November 17, 2021, a complaint was received by IAU and not accepted for investigation regarding inadequate reporting procedures because the center did not provide an injury report about Child #1 s scratch. This complaint was accepted for investigation by OCCL. On December 9, 2021, a second complaint, which was also not accepted for investigation by IAU was sent to OCCL and contained additional information that Child #1 s doctor suspected a chemical burn from a bleach solution used at the center. An investigation was conducted, beginning on November 23, 2021, and ending on December 17, 2021. There is no evidence to substantiate inadequate reporting of an injury because five staff people at the center denied Child #1 received an injury at the center on November 16, 2021. There is no evidence to substantiate the complaint that the mark on Child #1 s side was caused by a bleach solution at the center because the staff claimed that children have no access to cleaning solution and a staff had seen the mark and Child #1 told her it happened at home. Additionally, the police also investigated, and Detective #1 closed the case, stating there was no criminal activity involved in Child #1 s account of the injury. A concern is that there is no verification of how or where Child #1 received the injury.

On November 12, 2021, a complaint was received regarding the center not allowing a qualified professional to assess a child while at the facility, staff not following their own termination policy, and lack of supervision of children. An investigation was conducted November 23, 2021. There is no evidence to substantiate that the center did not allow a professional to assess a child, as evidence showed Ms. Tawfik reached out to the professional and was waiting for information from the therapist. There is no evidence to substantiate the center not following their termination policy, as the written policy states the owners can determine if a situation with a child warrants immediate termination. There is no evidence to substantiate the allegation that children were left alone in the bathroom, resulting in Child #1 being bitten, because Staff #2 admitted to being present with the children and witnessed the bite take place.