Delaware records · New Castle County · Wilmington
HOPE HOUSE KNOWLEDGE CENTER
Licensed Child Care Center · Wilmington, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 1128071
- Operation type
- Licensed Child Care Center
- Address
- 2814 WEST 2ND STREET, Wilmington, DE 19805
- Licensed capacity
- 122
- Ages served, as listed
- 6 weeks through 12 years.
- Hours, as listed
- 7:00 AM – 6:00 PM
- State programs listed
- Child Care Food Program;Purchase of Care
The record in numbers
| Compliance visits | 4 |
| Complaint investigations | 24 |
| Citations recorded | 12 |
| Citations with correction completed, per the state | 12 |
| Citations with correction still pending, per the state | 0 |
| Record span | June 9, 2022 – October 21, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 5 | 1 |
| 2025 | 7 | 5 |
| 2024 | 6 | 3 |
| 2023 | 7 | 3 |
| 2022 | 3 | 0 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On October 8, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding improper mixing of age groups, failing to have an understanding and respect for children and their needs, and failing to have and follow a procedure for reporting accidents or critical incidents involving the child and other important information relating to the child. An investigation was conducted on October 9, 2026. According to staff interviews, video footage reviewed, and documentation provided, this complaint is substantiated for failing to have an understanding and respect for children and their needs as a staff member had two children clean up another child s saliva on the floor. There is no evidence to substantiate improper mixing of age groups as this occurred within the first 90 minutes of the center s operating hours and mixing of age groups are allowed during the first and last 90 minutes of the day. There is no evidence to substantiate this complaint for failing to have and follow a procedure for reporting accidents or critical incidents involving the child and other important information relating to the child. Staff members were not aware of the child choking on candy until much later as the child was not in obvious distress and it was only reported to staff members that the child vomited or spit up, not choked. Additional concerns noted are a lack of supervision when a staff member stated they left the classroom of children alone for about thirty seconds to go to the kitchen, inaccurate attendance records as a child was not signed into the classroom where they were present at the time of the incident, and incorrect staff-to-child ratio with at least fourteen children present including a two-year-old with one staff member according to video footage reviewed.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On July 29, 2026, and July 30, 2026, the Office of Child Care Licensing (OCCL) received two complaints regarding disrespectful communication by staff. An investigation began on August 4, 2026, and concluded on August 14, 2026. Based on staff interviews and documentation received, this complaint is substantiated for disrespectful communication by staff. All staff members interviewed stated Staff #1 was suspended for a period of time due to disrespectful communication with a parent. Administrator #1 confirmed this was part of the reason that Staff #1 was suspended.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On February 20, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding staff using inappropriate behavior supports. An investigation was conducted on February 26, 2026. Based on staff interviews and documentation received, there is no evidence to substantiate this complaint for staff using inappropriate behavior supports.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On February 5, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding not having and following a policy assuring parents or guardians visits and monitoring of the program are welcomed and permitted without prior approval. An investigation was conducted on February 10, 2026. Based on staff interviews and documentation received, there is no evidence to substantiate this complaint. All staff interviewed denied prohibiting parents and guardians from entering the center or classrooms at any time and documentation received noted parents were still permitted to pick up and drop off children in the classrooms.
1 regulation cited at this visit.
Ensure child files are complete. Blood lead screening for Child #5 and #16. Parent's Right to Know and screen time permission for Child #4.
Correction status: Completed · corrected February 24, 2026 · how corrected: Document · correction was due March 13, 2026
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On November 24, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding using improper behavior support methods. An investigation was conducted on December 1, 2025. Based on staff interviews, there is no evidence to substantiate this complaint for using improper behavior support methods. According to staff interviewed, a staff member tried to redirect a child from entering an occupied bathroom stall when that child threw themself to the ground and cried.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On October 24, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding disrespectful communication by staff, failing to follow the suspension policy, insufficient materials, and failing to meet the needs of children. An investigation was conducted on November 6, 2025. According to staff interviews, observations, and documentation reviewed, there is no evidence to substantiate this complaint regarding disrespectful communication by staff, failing to follow the suspension policy, insufficient materials, and failing to meet the needs of children. The staff interviewed all denied any disrespectful communication, classrooms were observed to have sufficient materials, staff were trying to work with the parents and the child to resolve behavior concerns, and the center followed their written suspension policy.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On September 18, 2025, The Office of Child Care Licensing (OCCL) received a complaint regarding failing to provide appropriate behavior supports and not being truthful to a parent. An investigation was conducted on September 22, 2025. There is no evidence to substantiate this complaint for failing to provide appropriate behavior supports and not being truthful to a parent based on video evidence and staff interviews. All staff interviewed stated there are no staff that are mean to children and all staff stated parents are aware of behaviors that are seen in the classroom. According to video evidence, Staff #1 was observed using appropriate behavior supports with Child #1.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On August 8, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding failure to follow child health exclusion policies. An investigation was conducted on August 26, 2025. There is no evidence to substantiate this complaint for failure to follow child health exclusion policies based on documentation and staff interviews. Staff interviewed stated Child #1 was sent home with symptoms of Hand, Foot, and Mouth Disease following their policies listed in their parent handbook.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On March 13, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision and incorrect staff-to-child ratio. An investigation was conducted on March 20, 2025. There is no evidence to substantiate this complaint for lack of supervision or incorrect staff-to-child ratio, based on staff interviews and attendance documentation. All staff interviewed stated the classroom was in correct staff-to-child ratio. Attendance documentation reviewed corroborated this information.
5 regulations cited at this visit.
Ensure all staff are fingerprinted every 5 years. Send eligibility letter for Staff #2.
Correction status: Completed · corrected March 18, 2025 · how corrected: Document · correction was due March 14, 2025
Ensure staff files are complete. Staff #1 and #4 need a health appraisal with TB test. Staff #3 needs 4 references. Send to OCCL.
Correction status: Completed · corrected March 7, 2025 · how corrected: Document · correction was due March 14, 2025
Ensure all children 12 months and older have a blood lead screening. Send Child #5's results to OCCL.
Correction status: Completed · corrected March 7, 2025 · how corrected: Document · correction was due March 14, 2025
Ensure radon testing is done every 5 years- send result to OCCL. Ensure paint bucket is removed from girl's bathroom. Send a picture.
Correction status: Completed · corrected April 15, 2025 · how corrected: Document · correction was due March 14, 2025
Ensure back of toilet in little girls room is fixed or replaced. Send a picture.
Correction status: Completed · corrected March 3, 2025 · how corrected: Document · correction was due March 14, 2025
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On February 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline and lack of supervision. An investigation was conducted on February 7, 2025. There is no evidence to substantiate this complaint for improper discipline and lack of supervision based on staff interviews. All staff interviewed denied having knowledge of any staff leaving children alone in a classroom and all staff denied having knowledge of any staff calling children annoying or using a mean voice.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On October 9, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision and caring for children in a space not licensed for care. An investigation was conducted on October 15, 2024. Based on multiple staff interviews, there is no evidence to substantiate this complaint for lack of supervision or caring for children in a space not licensed for care. All staff interviewed denied any children running around the halls and in different rooms during child care hours.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On May 31, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratio. An investigation was begun on June 12, 2024, and concluded on June 24, 2024. This complaint is substantiated for incorrect staff-to-child ratio because based on documentation received, there were multiple instances where it appeared there were no staff members in the room with children for up to two hours. Additional concerns noted were staff members failing to keep an accurate record of staff s exact hours worked in each classroom and not keeping accurate child attendance records because according to documentation received, staff members failed to sign out of tracking sheets and staff members failed to sign children out of the classroom at the end of the day.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On May 17, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted beginning on May 23, 2024, and concluding on May 30, 2024. There is no evidence to substantiate this complaint for improper discipline because based on staff interviews, all staff denied using improper discipline with children and denied locking any child in a closet.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On January 30, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding unsafe transportation of children. An investigation was conducted on February 5, 2024, and on February 6, 2024. Based on the results of this investigation, this complaint is substantiated because Ms. Monti stated the center is transporting children in vehicles that do not have a traveling first aid kit and a dry chemical fire extinguisher. This complaint is also substantiated for transporting children without having a policy regarding this transportation in the parent/guardian handbook.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On January 30, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on February 5 - 6, 2024. Based on the results of this investigation there is no evidence to substantiate this complaint because all three staff members who were interviewed denied observing any staff member use improper discipline with children. Also, the video footage observed did not show any concerning behavior from the classroom staff.
3 regulations cited at this visit.
Ensure outlet panel is installed in the School-Age 1 room. Send a picture to OCCL.
Correction status: Completed · corrected February 14, 2024 · how corrected: Document · correction was due March 15, 2024
Ensure all medication is in its original packaging with the prescription label. Send a picture to OCCL.
Correction status: Completed · corrected February 14, 2024 · how corrected: Document · correction was due March 15, 2024
Ensure monthly infant feeding schedules are updated at least monthly. Send a picture of all infant schedules.
Correction status: Completed · corrected February 14, 2024 · how corrected: Document · correction was due March 15, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On July 12, 2023, a complaint was received by the Office of Child Care Licensing (OCCL) for not following photo permission policies and disclosing a child s confidential information. An investigation started on July 6, 2023, and concluded on July 13, 2023. There is no evidence to substantiate this complaint because the facility had parental permission to take and maintain images for social media for Child #1. Additionally, permission had been granted by Parent #1 for a different adult to pick up Child #1 on June 26, 2023. The facility has not posted anything on social media and denies giving images to any family members but did provide the photo to Adult #1 who was authorized to pick up Child #1.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On July 27, 2023, a complaint was received by the Office of Child Care Licensing (OCCL) for lack of supervision. A telephone interview was conducted on July 27, 2023. There is no evidence to substantiate this complaint because, although Child #1 did stick their hand in a toilet, a staff member was present supervising the group of children. The staff member was assisting another child with a bloody nose and immediately re-directed the child away from the toilet and ensured the child s hands were washed.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On July 5, 2023, and July 6, 2023, two complaints were called into the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit (IAU). On July 5, 2023, the Office of Child Care Licensing (OCCL) received the complaints and conducted an investigation on July 6, 2023. This complaint is substantiated for inappropriate adult behavior because staff members statements and video footage confirmed Staff #1 lifted her foot to keep Child #1 in the classroom and her foot made physical contact with Child #1. This resulted in Child #1 falling onto the floor. Additionally, Ms. Monti confirmed she took Child #3 out of the center in her personal vehicle without Parent #1 s permission or knowledge.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On June 12, 2023, a complaint was received by the Institutional Abuse Unit (IAU) and not accepted for investigation. The Office of Child Care Licensing (OCCL) received the complaint on the same date and accepted it for not allowing parents into the children s classrooms, improper discipline, and lack of supervision. An investigation was conducted on June 13, 2023. There is no evidence to substantiate this complaint because the staff interviewed denied knowledge of a child s injury in the infant classroom resulting in a bruise, stated children are under direct, continual supervision, and parents are allowed in the building. This specialist has observed parents in the building and within the classrooms during previous visits.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on May 19, 2023, regarding a staff member using inappropriate language with the children, and not being respectful when interacting with staff at the center. An investigation began on May 25, 2023, and ended on June 1, 2023. There is no evidence to substantiate this complaint because all staff members interviewed denied saying or hearing any inappropriate, threatening, hurtful, or racist comments made to a child or other staff members by Staff #1 or any other staff member.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On April 17, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding a staff member not being respectful when interacting with others at the center. An investigation began on April 19, 2023, and ended on April 24, 2023. There is no evidence to substantiate this complaint because the staff interviewed denied a comment made by a staff member was inappropriate, hurtful, or harmful. They stated they had not heard the staff member make inappropriate comments.
3 regulations cited at this visit.
Submit a health appraisal w/ TB for one staff member to complete staff files.
Correction status: Completed · corrected March 8, 2023 · how corrected: Document · correction was due March 9, 2023
Provide the following documentation to complete the children's files: blood lead screening results for 5 children; a health appraisal with immunizations for one child.
Correction status: Completed · corrected March 7, 2023 · how corrected: Document · correction was due March 9, 2023
Provide documentation of the repair to the wall in the school age room.
Correction status: Completed · corrected February 22, 2023 · how corrected: Document · correction was due March 9, 2023
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On August 8, 2022, OCCL received a complaint regarding improper discipline. An investigation was conducted beginning August 10, and concluding on August 22, 2022. There is no evidence to substantiate this complaint because during the investigation, all staff members interviewed stated they have never witnessed any behavior to support the allegations. They stated Staff #1 is a very good worker and provides good, attentive care to the children.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On June 7, 2022, OCCL received a complaint regarding improper discipline, and failure to changes diapers as required. An investigation was completed on June 14, 2022. There is no evidence to substantiate this complaint because during the investigation, all staff members interviewed stated they have never witnessed any behavior to support the allegations. They stated Staff #1 is a very good worker and provides good, attentive care to the children.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On May 25, 2022, OCCL received a complaint regarding lack of supervision and improper staff-to-child ratio. The complaint is substantiated for lack of supervision because during the investigation visit staff acknowledged occasionally Child #1 had suddenly left his group to go to Ms. Marrs in the office. There is no evidence for improper staff-to-child ratio because Child #1 did not join another classroom.
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