ABC KIDS ACADEMY II

On August 26, 2026, and August 31, 2026, the Office of Child Care Licensing (OCCL) received three complaints regarding allegations involving potential exposure of Child #1 to milk despite a documented lactose intolerance, inappropriate child-to-child touching, bathroom supervision practices, Child #1 being provided another child's underwear, Child #1 receiving another child's bedding, conflicting information regarding surveillance cameras, and potential alteration of ProCare communications. Based on the investigation, there is no evidence to substantiate the allegation involving Child #1 being served milk. LS #1 confirmed Child #1's lactose intolerance was documented on the Child Information Card, Health Appraisal, and classroom allergy posting. Administrator #1, Staff #1, Staff #3, Staff #4, and Staff #5 denied Child #1 was served milk. Staff #5 reported Child #1 verbally communicated the dietary restriction when milk was served to other children and requested water. The photograph reviewed by LS #1 showed milk on the table but did not establish whether the beverage belonged to Child #1 or another child seated nearby. No staff member reported observing the alleged rash or other physical reaction, and Administrator #1 and staff stated they were never made aware of Child #1 having an allergic reaction prior to being sent a picture of a cup of milk near Child #1 at a table. There is no evidence to substantiate the allegation involving inappropriate child-to-child touching or inadequate bathroom supervision. Child #1 did not consistently identify a specific child and no staff member reported observing inappropriate contact involving Child #1. Staff #3 reported children are supervised during bathroom routines and are not permitted to use the bathroom independently. Staff #3 described individual toilet stalls and procedures designed to maintain supervision and separation during toileting. Following Parent #1's report, classroom and administrative staff increase d monitoring of bathroom routines. There is no evidence to substantiate the allegation involving Child #1 being sent home wearing another child's underwear. Staff #1 confirmed Child #1 experienced a toileting accident and staff could not locate Child #1 s spare underwear reportedly provided by Parent #1. Staff #1 reported Child #1 was provided a new, unused pair of underwear from the program's supply. There is no evidence to substantiate the allegation involving another child's bedding being sent home with Child #1. Administrator #1 acknowledged another child's sheet was mistakenly placed with Child #1's belongings and sent home, but stated Child #1's own sheet was also sent home. Information obtained during the investigation supports an isolated bedding identification and distribution error, but not an ongoing issue with day to day organizational practices. There is no evidence to substantiate the allegation involving inaccurate information regarding surveillance cameras. Administrator #1 and Staff #1 confirmed cameras are present in classrooms and common areas but are not located inside bathrooms. Administrator #1 reported Parent #1's question involved camera coverage within bathroom areas, which may account for the reported conflicting information. There is no evidence to substantiate the allegation involving alteration or deletion of ProCare communications. Staff #1 confirmed Child #1 was changed to inactive status following withdrawal from the program. Information obtained during the investigation indicated the inactive status in ProCare affected Parent #1's ability to access previous information through the application. Administrator #1 denied deleting or altering communications, and no evidence obtained during the investigation demonstrated program staff intentionally modified or removed ProCare records.

Ensure staff files are complete. The following is needed: - OCCL Health & Safety Training--Staff # 2, 5 - Release of Employment--Staff #2, 6, 8

Correction status: Completed · corrected July 29, 2026 · how corrected: Document · correction was due August 21, 2026

Ensure there is 48 hours of emergency food on hand.

Correction status: Completed · corrected July 29, 2026 · how corrected: Document · correction was due August 21, 2026

Ensure walls and ceilings are in good repair/cleanable/free from stains and discoloration. - Replace the missing ceiling tile in the Open/Close Room - Replace the stained ceiling tiles in the 2/3's classroom. - Spot paint all of the walls where tape has removed the paint revealing the dry wall. - Remove/clean all tape and adhesive residue on the hallway walls. All surfaces must be non-pourous and cleanable.

Correction status: Completed · corrected August 15, 2025 · how corrected: Document · correction was due August 15, 2025

On November 14, 2024, a complaint was called into the Office of Child Care Licensing (OCCL) regarding concerns of a lack of supervision, preventing families access to the facility, rodent and/or insect infestation, as well as children being fed expired food. An investigation was conducted on November 20, 2024. This complaint is substantiated for a rodent infestation because LS #1 and Licensing Supervisor #1 observed rodent feces in every classroom, with significant amounts present in the infant classroom. Administrator #1 acknowledged an ongoing rodent issue and confirmed the facility was in the process of negotiating a contract with a new extermination company. A quote for extermination services was provided as evidence of the facility's efforts to address the problem. There is no evidence to substantiate the allegation of families being denied access to the facility. Administrator #1 explained the procedure in place for entry, where families ring a doorbell and a front office staff member grants access. Administrator #1 also stated most families opt not to enter the building and instead drop children off at the door. There is no evidence to substantiate this complaint for lack of supervision. Multiple staff members, including Staff #1, #2, and #4 were interviewed, and none reported witnessing or observing a time when children were left unsupervised. All staff members consistently described the procedure for requesting assistance if needed when they were the sole staff member in a classroom. Attendance records provided by Administrator #1 confirmed appropriate coverage during lunch breaks and other times requiring additional supervision. There is no evidence to substantiate the concern of children being fed expired food because LS #1 and Licensing Supervisor #1 observed a substantial supply of appropriate and unexpired food stored in the infant classroom and the kitchen. Administrator #1 noted no children are served expired food. Additional concerns no ted at this visit were the overall cleanliness and maintenance of the facility. All classrooms were observed to require deep cleaning to address the accumulated rodent feces as well as general cleanliness. The school-age classroom needs repairs, specifically to the flooring and wall moldings. Several pieces of broken furniture were observed in the hallway, along with an unmaintained fish tank, all of which needed to be removed. Additionally, the Busy Bees and the Dragonfly classrooms have a lack of sufficient supplies and materials for the children to engage with.

Designated administrators trained in day to day operations must be present/have training document in their complete staff file. Submit form for the two individuals on-site at the time of visit to OCCL.

Correction status: Completed · corrected July 26, 2024 · how corrected: Document · correction was due August 2, 2024

Ensure that all staff files are complete. The following staff needed the following pieces of documentation: -Current CPR/First Aid--Staff #1, 3, 4, 5, 6, 7 -Professional Development Plan--Staff #2, 6 - Job Description--Staff #6 - Release of Employment--Staff #3, 4, 6 - Service Letters/Two Documented Attempts to obtain Service Letters--Staff #3, 4 - OCCL Health and Safety Training for the Early Childhood Professional--Staff #1, 2 **UNDETERMINED AT TIME OF VISIT: - Professional Development Training (with 2 hours being in Health and Safety) for Staff #1, 2 and 6 Send documentation to OCCL

Correction status: Completed · corrected August 2, 2024 · how corrected: Document · correction was due August 2, 2024

Ensure all children's files are complete. Child #1, 2, 7, 12 needed updated Immunization Records with Blood Lead Screening. Submit documentation to OCCL.

Correction status: Completed · corrected July 26, 2024 · how corrected: Document · correction was due August 2, 2024

Ensure adequate lighting in the 2/3 Year Old Bathroom (Lady Bugs). Send picture as documentation to OCCL. Ensure that the gym doors are secured and closed when authorized staff are not present in the gym. LS Tavares and Coover were able to walk right in upon arrival. Post signs on the inside stating "ALL DOORS MUST REMAINED CLOSED AND LOCKED WHILE GYM IS UNATTENDED" and on the outside "ALL VISITORS MUST REPORT TO THE MAIN ENTRANCE." Send picture documentation to OCCL.

Correction status: Completed · corrected August 2, 2024 · how corrected: Document · correction was due August 2, 2024

Ensure that the refrigerators and freezers in the kitchen are clean and debris-free.

Correction status: Completed · corrected July 8, 2024 · how corrected: Facility Visit · correction was due July 8, 2024

Replace the diaper changing mats in the Infant Room and the Lady Bugs (2/3 Year Olds). Send pictures to OCCL.

Correction status: Completed · corrected July 26, 2024 · how corrected: Document · correction was due August 2, 2024

The Office of Child Care Licensing received a complaint on November 14, 2023, regarding lack of supervision. An investigation was conducted on November 29, 2023. There is no evidence to substantiate this complaint based on interviews with the owner, the administrator, and two staff members. Every staff member interviewed stated children were never left alone in a bathroom. Their statements indicate on a date in October 2023, the preschool-age children were playing loudly in the gym. Staff members stated when a neighbor overheard them, thinking the building was empty, she was alarmed and called her family member, a firefighter, who investigated the noise. The staff members stated the firefighter found children playing and did not have any concerns.

The Office of Child Care Licensing (OCCL) received a complaint on May 10, 2023, regarding staff at the center utilizing an unapproved outdoor space, and not meeting outdoor area safety requirements for equipment and fall zones. This complaint is substantiated for using an unapproved outdoor space that did not meet safety requirements for fall zones.

Ensure staff files are complete. All staff except staff# 1-4 need to complete OCCL's Health & Safety seven hour course. Send certificate to OCCL when complete. Staff #5 needs to complete CPR & First Aid. Staff #6 needs 1 reference letter. Send to OCCL when complete. Reminders Staff #4 and Staff #7 needs First Aid and CPR by August 15. This will be non-compliant if not received by Aug 15, 2023. Send certificates of completion to OCCL when complete.

Correction status: Completed · corrected August 8, 2023 · how corrected: Document · correction was due August 15, 2023

Ensure Child files are complete. Child #1 needs blood lead screening results. Send to OCCL when complete.

Correction status: Completed · corrected August 4, 2023 · how corrected: Document · correction was due August 15, 2023

Ensure girls bathroom stall doors are free from hazards. Paint is chipping. Send a picture to OCCL when doors are free from chipped paint. Ensure all cleaning bottles are labeled and not in reach of children in care. This was corrected at the visit in the one-year old room.

Correction status: Completed · corrected August 4, 2023 · how corrected: Document · correction was due August 15, 2023

Ensure gym is cool and kept below 82. Temperature was well over 82 degrees. Monitor room for temperatures to be below 82 degrees. before use. Recommendation Use library space for gross motor for all children in care until temperatures reach below 82 degrees in the gym. Ensure floor fans are not in use and inaccessible to children in care.

Correction status: Completed · corrected August 7, 2023 · how corrected: Document · correction was due August 15, 2023

The Office of Child Care Licensing (OCCL) received a complaint on December 8, 2022, regarding concerns about an injury to the face Child #1 with differing explanations. An investigation was conducted on December 13, 2022. This complaint is substantiated for improper notification regarding a serious injury, as defined in the Delacare Regulations. During interviews, it was noted Child #1 was injured prior to nap time, which was noted to end at 2:00 P.M 2:30 P.M. The written accident report stated the accident occurred at 3:15 P.M. The center sent a text message to Parent #1 at 3:48 P.M. Parent #1 arrived at 4:45 P.M. to pick up Child #1. An additional concern noted during this visit was improper staff attendance documentation. More than one interviewee stated Staff #2 was in and out of Child #1 s classroom, and was not present during this incident. Attendance documentation shows Staff #2 present in the classroom all day with the exception of a lunch break.

The Office of Child Care Licensing (OCCL) received a complaint on October 19, 2022, regarding Staff #1 using a cell phone for personal reasons while directly responsible for children, and Staff #1 using inappropriate and threatening in front of the children. An investigation was conducted beginning October 19, 2022, and concluding on October 31, 2022. This complaint is substantiated for Staff #1 using a cell phone for personal reasons while signed in and being responsible for the care of children. Additionally, Staff #1 was recorded using inappropriate language and a threatening tone while working in the classroom.

Staff #1 needs four references - send a copy of these.

Correction status: Completed · corrected September 23, 2022 · how corrected: Document · correction was due October 7, 2022

Send copies of completed development plans/checklists for Child #2, 4, 10, 11, 12, and 13.

Correction status: Completed · corrected September 23, 2022 · how corrected: Document · correction was due October 7, 2022

The refrigerator and freezer in the kitchen are reading too high. Send a picture of thermometers when corrected.

Correction status: Completed · corrected September 22, 2022 · how corrected: Document · correction was due October 7, 2022

A staff member in the infant classroom was working on school-work on a laptop while they were supposed to be providing direct care to the children. This was corrected at the visit.

Correction status: Completed · corrected August 24, 2022 · how corrected: Facility Visit · correction was due August 24, 2022

Staff attendance was inaccurate. A staff member that was seen outside of the center and then in a classroom was never signed out or back into the classroom. LS will check attendance at next enforcement visit.

Correction status: Completed · corrected September 19, 2022 · how corrected: Facility Visit · correction was due September 30, 2022

Staff files were missing the following: - Staff #1 needs one additional reference. - Staff #2 needs an orientation, two additional references or a service letter. - Staff #3 needs four references. - Staff #4 needs one additional reference and a service letter sent. - Staff #5 needs two references. - Staff #6 needs one reference. - Staff #7 needs one additional reference and a service letter sent. - Staff #8 and 9 need references and service letters.

Correction status: Completed · corrected August 10, 2022 · how corrected: Document · correction was due August 10, 2022

Children's files were missing the following: - Child #3 and 7 need lead blood screening. - Child #8 needs an updated health appraisal.

Correction status: Completed · corrected August 10, 2022 · how corrected: Document · correction was due August 10, 2022

Ensure the second set of restrooms on the left side of the hallway has toilet paper and paper towels available at all times.

Correction status: Completed · corrected July 26, 2022 · how corrected: Document · correction was due July 25, 2022

Ensure there is music equipment available in the three-year-old classroom, and both science and music equipment available in the two's classroom. Send pictures.

Correction status: Completed · corrected August 10, 2022 · how corrected: Document · correction was due August 10, 2022

A diapering procedure and a foot activated trash can is needed in the second bathroom on the left-hand side of the hallway.

Correction status: Completed · corrected July 26, 2022 · how corrected: Document · correction was due August 10, 2022

Ensure all meals meet required components and change the menu if something has changed for the day. This was corrected at the visit.

Correction status: Completed · corrected July 22, 2022 · how corrected: Facility Visit · correction was due July 22, 2022

The renewal application is due 60 days prior to license expiration. This was corrected on 7-18-22.

Correction status: Completed · corrected July 18, 2022 · how corrected: Document · correction was due August 31, 2022

Crib mattresses must be at the lowest position. Send a picture of this when corrected.

Correction status: Completed · corrected June 1, 2022 · how corrected: Document · correction was due June 10, 2022

Infant daily logs for four infants in care showed no diaper changes for three hours prior to the time of the visit. Send copies of daily logs for the rest of the week.

Correction status: Completed · corrected June 6, 2022 · how corrected: Document · correction was due June 10, 2022

On March 10, 2022, the Office of Child Care Licensing received a complaint regarding improper care of an infant in care. At the conclusion of an investigation conducted beginning March 14, 2022, this complaint is substantiated with additional concerns. Infant feeding schedules were not available for the infants in care; one was provided but was not completed by the parent. Infants were noted to be given oatmeal, juice, and medication without proper documentation, in addition to two safe sleep violations occurred during the visit. A daily log provided showed an infant not being changed or fed for nearly four hours. Menus viewed at the visit were not dated and did not reflect the meals that were being served to the children. Copies of attendance documentation showed a staff member alone with more than four infants without fingerprinting eligibility or a DEEDS early learning qualification, and an additional staff member was alone with more than four infants. Attendance documentation from a follow-up visit showed an additional staff member alone with infants without fingerprinting eligibility. At this visit, one classroom was over-ratio because one staff was alone with 9 two-year-old children, and one staff, who was not 18, worked alone with infants for two hours. Lastly, one staff member who was present had not yet been fingerprinted despite working at the center for a few months.

On November 12, 2021, the Child Abuse and Neglect Report Line received a complaint alleging possible abuse or improper discipline and failure to provide an accident/injury report. IA did not accept the complaint for investigation of abuse. On November 16, 2021, OCCL accepted the complaint for investigation regarding the allegation of improper discipline and failure to provide an accident/injury report. An unannounced visit was conducted on December 1, 2021, to investigate the complaint. There is no evidence to substantiate the complaint because Staff #1 stated Child #1 had arrived at the center with marks on his face that appeared to be black marker. LS Romanelli received a copy of the attendance form where the marks had been documented. Mr. Ibrahim also stated that he had observed Parent #1 doing something to Child #1 s face when he reviewed the camera footage from the morning of November 11, 2021. An accident/injury report was not provided because the staff members believe that Child #1 was not injured while in care.