Delaware records · New Castle County · Wilmington
LEARNING CENTER AT MADISON STREET
Licensed Child Care Center · Wilmington, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 1314733
- Operation type
- Licensed Child Care Center
- Address
- 600 NORTH MADISON STREET, Wilmington, DE 19801
- Licensed capacity
- 136
- Ages served, as listed
- 6 weeks through 12 years.
- Hours, as listed
- 7:00 AM – 5:00 PM
- State programs listed
- Child Care Food Program;Purchase of Care
The record in numbers
| Compliance visits | 4 |
| Complaint investigations | 9 |
| Citations recorded | 12 |
| Citations with correction completed, per the state | 12 |
| Citations with correction still pending, per the state | 0 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2025 | 3 | 0 |
| 2024 | 2 | 3 |
| 2023 | 5 | 6 |
| 2022 | 2 | 3 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On August 25, 2025, OCCL received a complaint regarding concerns of lack of supervision. A visit was conducted on August 29, 2025, to investigate this complaint. This complaint is substantiated for lack of supervision because during the investigation, Administrator #1 confirmed Child #1, who is two years old, had gotten out of the playground for an unknown period of time, and Staff #1 was unaware until Child #1 was returned by Pedestrian #1. An additional concern noted was Child #1 s parents and OCCL were not notified of the incident as required. In addition, according to attendance records Staff #1 was responsible for nine two-year-old children from 9:16 am to 12:00 pm, resulting in the classroom being out of staff-to-child ratio.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. On March 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of lack of supervision. An unannounced visit was conducted on March 6, 2025, to investigate this complaint. There is no evidence to substantiate this complaint because Staff #1, Administrator #1, and Staff #3 stated that school-age children do not share a bathroom with younger children, and all staff interviewed stated there is never a time those children would have been combined in the bathroom. Staff #2 noted when present in the classroom, they stand at the door of the bathroom when children are using it to supervise them. The two separate bathrooms were observed. As of the date of this report, there has not been an update on Child #1 s evaluation at the hospital, and Parent #1 has not contacted the facility nor has Child #1 returned to care.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. On February 21, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of classrooms not being within the required temperature range and the heat not working, the use of portable space heaters, improper sanitation of cleaning of classroom items, and mixing of age groups due to low staffing. An investigation was conducted on February 27, 2025. This complaint is substantiated for using a portable space heater in one of the classrooms. Owner #1 stated they purchased a space heater to help with the cooler temperatures in the morning in the infant classroom. The cord to the space heater was not accessible to the children. There is no evidence to substantiate this complaint for the heat not working, as all classrooms were within an acceptable temperature range upon arrival. There is no evidence to substantiate this complaint for improper sanitation of classrooms. All classrooms had bleach and water and soap and water, and both products were available and accessible for staff upon arrival. Staff #1 stated staff cleans items after each activity, cleans tables after meals and at the end of the night, rugs are vacuumed, and floors are swept and mopped at the end of the day. There was no evidence to substantiate this complaint for the inappropriate mixing of age groups because there were no infants observed in the older classrooms. While there were three-year-old children mixed with school-age children, this occurred during the first 90 minutes of the day. An additional concern noted during this visit was the observation of improper staff-to-child ratios during the visit as well as verification of improper staff-to-child ratios on attendance records. According to the attendance records collected at the visit on February 25, 2025, Staff #4 had more than six and up to 14 children ages one to two alone from 7:40 am until 8:25 am. At 8 :25 am, seven children were signed out from the classroom, still leaving Staff #4 out of ratio with nine children until 9:30 am. Two additional children were signed out at 9:30 am, leaving Staff #4 out of ratio with seven children ages one and older the remainder of the day. Staff #4 was signed out for a break from 12:23 pm to 12:53 pm with no staff coverage. Additionally, the combined classroom with children ages three to school-age was observed over exceeding staff-to-child ratio during this visit with 12 children and one staff member. An additional concern noted was inaccurate child attendance records due to children not being signed out on multiple days of attendance records viewed.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On November 1, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of a lack of respectful communication with parents/families. An investigation was conducted on November 20, 2024. There is no evidence to substantiate this complaint based on interviews with staff and Owner #1. Staff #1 and Administrator #1 confirmed Administrator #1 had no contact with Parent #1 and was not involved in an altercation that occurred between Staff #2, Parent #1, and Parent #3, which led to Parent #1pulling Child #1 from the facility. Staff interviewed stated Child #1 s care was not terminated from the facility, Child #1 s care was pulled by choice. Administrator #1 stated she had no altercation or conversation with Parent #1 and was not involved in their incident. Staff #1 and Owner #1 noted no concerns about Administrator #1 s interactions with staff and families.
3 regulations cited at this visit.
Ensure all staff sign in. One staff was not signed in the Pre-K room. This was corrected at the visit.
Correction status: Completed · corrected November 20, 2024 · how corrected: Document · correction was due November 20, 2024
Submit new Radon test results. Current results expired on 11/19/2024.
Correction status: Completed · corrected December 27, 2024 · how corrected: Document · correction was due December 16, 2024
Post evacuation route in the infant classroom. This was corrected at the visit.
Correction status: Completed · corrected November 20, 2024 · how corrected: Facility Visit · correction was due November 20, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On October 23, 2023, a complaint was called into the Child Abuse and Neglect Report Line and was not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on October 26, 2023, and accepted it for concerns of lack of supervision. A visit was conducted on November 1, 2023. Based on the information received, there is no evidence to substantiate this complaint. Staff #3 mentioned she did not see a scratch mark on Child #1 s face on October 11, 2023. Ms. Tull, Staff #2, and other parent witnesses stated they did not see a scratch on Child #1 s face on October 11, 2023.
5 regulations cited at this visit.
Ensure proper staff to child ratios are maintained. A staff member was alone in a classroom with 9 children, and no DEEDS Certificate. Send DEEDS Certificate, with updated classroom assignment to OCCL.
Correction status: Completed · corrected December 6, 2023 · how corrected: Document · correction was due December 14, 2023
Ensure staff files are complete: Staff #1 needs a DEEDS Certificate, Staff #2 needs a current health appraisal, Staff #3 needs a DEEDS Certificate, Staff #4 needs a DEEDS Certificate and a current health appraisal.
Correction status: Completed · corrected December 13, 2023 · how corrected: Document · correction was due December 14, 2023
Ensure all staff sign in and out upon arrival and departure. One staff member was not signed in the infant room, and the two's room. Send one week of attendance to OCCL.
Correction status: Completed · corrected December 5, 2023 · how corrected: Document · correction was due December 14, 2023
Ensure child files are complete. child #5 needs permission to sleep on a mat. Child #17 needs updated infant feeding schedules.
Correction status: Completed · corrected November 16, 2023 · how corrected: Document · correction was due December 14, 2023
Ensure safe sleep practices ae followed. One infant was observed sleeping in a bib. Have all staff review safe sleep practices and send a signed acknowledgement from all staff to OCCL.
Correction status: Completed · corrected November 16, 2023 · how corrected: Document · correction was due December 14, 2023
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On September 14, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper diapering procedures and mixing of age groups or ratios. An investigation was conducted on September 22, 2023. There is no evidence to substantiate this complaint because all staff members interviewed stated they check children s diapers every hour for signs of being soiled. Staff members noted two children regularly arrive at the facility with soiled diapers but are changed upon arrival, and also noted those two children had loose stools the week of September 11, 2023, due to illness. Attendance records viewed did not show the toddler classroom combined with school-age children on September 14, 2023.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on March 13, 2023, regarding staff not following notification and documentation requirements regarding a child accident or injury. An investigation was conducted on March 22, 2023. This complaint is substantiated because the staff interviewed could not verify if any staff member notified a child s parent after the child got a scratch on his forehead at the center. Also, the staff could not confirm if anyone completed an injury report. The staff interviewed who were present when the incident happened admitted they did not complete a report for the child s injury to his forehead. An injury report for the scratch on the child s forehead was not available for review.
1 regulation cited at this visit.
Ensure licensee follows accident/injury procedures following a head injury. Child #1 was injured in class and had a scratch/cut over his forehead. The parent was not notified, and OCCL was not notified of the head injury. The parent did not receive an injury report. Have all staff review the accident/injury procedures and notification to OCCL procedures and have all staff sign an acknowledgement of review. Ensure staff follow notification and documentation requirements for a serious or potentially serious injury. On March 9, 2023, a child scratched his forehead on a book, and staff did not notify the child s parent. Staff also did not complete an accident or injury report. Review the requirements regarding regulation #64, child accident and injury, with all staff, and have them sign a written acknowledgment of the review. Submit a copy of the acknowledgment signed by all staff to OCCL by 5/16/2023.
Correction status: Completed · corrected May 11, 2023 · how corrected: Document · correction was due May 16, 2023
3 regulations cited at this visit.
Submit current insurace documentation to OCCL.
Correction status: Completed · corrected November 17, 2022 · how corrected: Document · correction was due December 9, 2022
Ensure all staff files are complete. Staff #1, 2, and 4 need two documented attempts at service letters. Forward two documented attempts for the staff listed above to OCCL.
Correction status: Completed · corrected December 9, 2022 · how corrected: Document · correction was due December 9, 2022
Ensure toilet lids are in good condition. This was corrected at the visit.
Correction status: Completed · corrected November 15, 2022 · how corrected: Facility Visit
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing received a complaint on September 27, 2022, regarding parents not being allowed into the center. An investigation was conducted on September 27, 2022. This complaint is unsubstantiated because LS Hackett observed the door being open upon arriving at the center and observed parents picking up their children in the foyer area of the center. Staff #1, #2, and #3 stated parents are more than welcome to come inside the center, and parents may come to the classrooms by request. To make the hallways less crowded, Staff #3, Staff #1, or Staff #2 meet parents at the door in the foyer and take children to their classrooms.
A complaint investigation. The state recorded no result word for this investigation, and the investigator's conclusion follows.
The state recorded no written conclusion for this investigation.
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