Delaware records · New Castle County · Middletown
BRIGHT FUTURES INC.
Licensed Child Care Center · Middletown, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 1332117
- Operation type
- Licensed Child Care Center
- Address
- 125 SLEEPY HOLLOW DRIVE, Middletown, DE 19709
- Licensed capacity
- 127
- Ages served, as listed
- 6 weeks through 12 years.
- Hours, as listed
- 6:00 AM – 6:30 PM
- State programs listed
- Child Care Food Program;Purchase of Care
The record in numbers
| Compliance visits | 5 |
| Complaint investigations | 4 |
| Citations recorded | 9 |
| Citations with correction completed, per the state | 9 |
| Citations with correction still pending, per the state | 0 |
| Record span | June 27, 2022 – July 16, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 2 | 1 |
| 2025 | 2 | 2 |
| 2024 | 1 | 4 |
| 2023 | 3 | 1 |
| 2022 | 1 | 1 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On June 15, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding security concerns, staff smoking, staffing, release of children policy, and policy for handling complaints from parents. An investigation began on June 22, 2026, and concluded on July 3, 2026. According to documentation received, observations at the visit, and staff interviews, there is no evidence to substantiate this complaint regarding security concerns, staff smoking, staffing, release of children policy, or policy for handling complaints from parents. Staff interviewed stated there are no security concerns, concerns about staffing, or concerns about staff smoking. According to documentation received, the release of children policy was followed based on court documents, and staff stated Parent #1 was asked to not contact an administrator on their personal cell phone but was never told to not contact the center through the center phone or through email. An individual facility makes the decision about how they will address custody arrangements of the families who attend the facility.
1 regulation cited at this visit.
Ensure staff files are complete. Staff #1, 2, 3 need 7-hour OCCL Health and Safety training. Send to OCCL.
Correction status: Completed · corrected February 17, 2026 · how corrected: Document · correction was due March 6, 2026
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On March 7, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of lack of supervision, failure to report a child injury requiring medical attention to OCCL within one business day, and failure to keep all indoor spaces hazard-free. Based on interviews, this complaint is substantiated for failure to report a child injury requiring medical attention to OCCL within one business day. The center did not notify OCCL of an injury requiring medical care within one business day of being notified medical care was needed. Based on interviews conducted and observation during the visit, there is no evidence to substantiate this complaint for failure to keep all indoor spaces hazard-free. All staff interviewed stated the door was not broken. Based on interviews conducted, there is no evidence to substantiate this complaint for lack of supervision. The staff member was present and supervising children but was not close enough to intervene before the injury occurred.
2 regulations cited at this visit.
Ensure child files are complete. Child #2 needs a health appraisal. Child #12 needs a blood lead screening result. Child #15 needs an updated health appraisal with immunizations. Send to OCCL.
Correction status: Completed · corrected March 4, 2025 · how corrected: Document · correction was due March 14, 2025
Ensure there are no hazards on the playground. Repair or replace the two platforms that are peeling up so rusted metal is not exposed. Send a picture.
Correction status: Completed · corrected March 11, 2025 · how corrected: Document · correction was due March 14, 2025
4 regulations cited at this visit.
Ensure staff files are complete. Staff #2 needs a health appraisal. Staff #3 needs a TB test.
Correction status: Completed · corrected February 15, 2024 · how corrected: Document · correction was due March 7, 2024
Ensure child files are complete. Child #4 needs a health appraisal with blood lead screening. Child #15 needs a health appraisal.
Correction status: Completed · corrected February 23, 2024 · how corrected: Document · correction was due March 7, 2024
Ensure first aid kit for the bus is complete. Please add an eye patch, pen and note pad, roll gauze, safety pins, thermometer, triangle bandage or sling, and tweezers. Send a picture to OCCL.
Correction status: Completed · corrected February 9, 2024 · how corrected: Document · correction was due March 7, 2024
Ensure all children riding on the bus have parent permission on file including pick up and drop off times to school. Send copies for each child using the bus to OCCL.
Correction status: Completed · corrected February 9, 2024 · how corrected: Document · correction was due March 7, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
Between February 13, 2023, and February 21, 2023, the Office of Child Care Licensing (OCCL) received complaints regarding improper discipline from two different reporters, two of which were called into the Child Abuse and Neglect Report Line. The Institutional Abuse Unit (IAU) did not accept these complaints for investigation. On February 21, 2023, OCCL accepted these complaints for investigation regarding improper discipline and denying food as a disciplinary method. Because the Middletown Police Department (MPD) was conducting an investigation of this alleged incident, OCCL deferred to MPD in order to not impede their investigation. On July 13, 2023, MPD notified OCCL they may proceed with their investigation, as the officer had no concerns at the facility. An investigation was conducted by OCCL on August 18, 2023. There is no evidence to substantiate this complaint for improper discipline based on interviews with Owner Jessica Cain, Administrator Hillary Wheeler, and three additional staff members. All staff members interviewed provided descriptions of the incident that aligned. The staff members interviewed stated Child #1 was exhibiting behavioral concerns on the playground and began to push other children and throw mulch. Staff #2 stated she attempted to pick up Child #1 to remove him from the situation, and Child #1 dropped down, bringing his hands above his head. Staff #3 stated she then held Child #1 in front of her and wrapped her arms loosely around him to help him calm down. All staff members interviewed denied witnessing a child being dangled by the arms or improperly restrained and stated they have not observed any improper discipline by staff members within the facility. There is no evidence to substantiate this complaint for denying food as a disciplinary method because all staff members interviewed stated they have not denied any children in care food due to behavior.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On February 13, 2023, The Office of Child Care Licensing (OCCL) received complaints regarding improper discipline from two different reporters, one of which was called into the Child Abuse and Neglect Report Line. The Institutional Abuse Unit (IAU) initially screened in this complaint but abridged it on February 14, 2023. OCCL accepted these complaints for investigation on February 14, 2023, but because the Middletown Police Department (MPD) was conducting an investigation regarding similar allegations in another complaint involving the same staff member, OCCL deferred to MPD in order to not impede their investigation. On July 13, 2023, MPD notified OCCL they may proceed with their investigation, as there were no concerns with the facility. An investigation was conducted by OCCL on August 18, 2023. There is no evidence to substantiate this complaint for improper discipline based on interviews with Owner Jessica Cain, Administrator Hillary Wheeler, and three additional staff members. All staff members interviewed denied witnessing Staff #1 push Child #1 onto the ground and put their foot to Child #1 s neck. All staff members denied ever witnessing any screaming, degrading speech, or improper discipline from any staff members within the center. All staff interviewed denied being told their jobs would be threatened or that they would be sued if they expressed any concerns about the facility. While it is not an OCCL requirement to permit families to view video footage, Ms. Cain and Ms. Wheeler stated no families had ever asked to view video footage.
1 regulation cited at this visit.
All staff files must be complete. -Staff #2 needs a release of employment history in the files and a service letter, or proof the request for a service letter was sent twice. -Staff #4 needs to be re-fingerprinted as soon as possible. The five years expired on 10-22-2022. -Staff #5 needs administration of medication training or certification, and the seven-hour Health and Safety for Early Childhood Professionals. -Staff #7 needs proof of fingerprinting in the file and an eligibility letter. Staff #7 also needs proof that two service letter requests were sent out.
Correction status: Completed · corrected February 8, 2023 · how corrected: Document · correction was due March 7, 2023
1 regulation cited at this visit.
A child was left on the playground for 6-7 minutes when the children and staff came back into the building. The staff person was counseled about the seriousness of leaving a child alone, and a written warning was given to her. The staff person has given her two week notice.
Correction status: Completed · corrected June 27, 2022 · how corrected: Telephone · correction was due June 27, 2022
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