CADENCE ACADEMY PRESCHOOL-PEOPLE'S PLAZA

Ensure child files are complete. Health appraisals needed for Child #3, 4, 5, 7, 8, 14. Immunizations needed for Child #3, 4, 5. Lead results needed for Child #3, 4, 5, 7, 8, 19. Screen time permission needed for Child #10, 11, 12, 13. Send to OCCL.

Correction status: Completed · correction was due November 13, 2026

Ensure carpets and walls are in good repair and clean. Room 1 has black spots on carpet and it is fraying. Room 2's carpet smells. Room 3 has black spots on carpet. Room 4's carpet is dirty and is lifting. Room 5 needs a spot on the wall repainted. Room 9's carpet has black spots. Replace carpeting in listed classrooms and repaint wall in Room 5. Send picture to OCCL.

Correction status: Completed · correction was due November 13, 2026

On May 28, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding inappropriate behavior supports, disrespectful communication by staff, child file allergy information requirements, and food service policy to address allergies. An investigation was conducted on June 2, 2026. Based on staff interviews, there is no evidence to substantiate this complaint for inappropriate behavior supports and disrespectful communication by staff as all staff interviewed stated they personally did not have concerns regarding staff behavior towards children or other staff members. Based on documentation, observations, and staff interviews, there is no evidence to substantiate this complaint for child file allergy information requirements and food service policy to address allergies. The child s allergy was documented and posted in the classroom per the center s food service policy and all staff members were aware of the center s allergy policy and procedures. A concern noted was that, while a staff member was aware of the food service policy regarding allergies, that staff member who was temporarily responsible for serving food to children in a classroom, did not check for allergies on the posting in that classroom, and gave a child a food to which they had a documented allergy.

On April 20, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding using improper behavior supports. An investigation began on April 21, 2026, and concluded on April 23, 2026. Based on video footage and staff interviews, this complaint is substantiated for using improper behavior supports. In the video footage, Staff #1 was observed grabbing two children s wrists, with one being more aggressive than the other, and guiding them down to the floor where one child was visibly upset and crying. Administrator #1 also stated this action was observed to be aggressive. Staff #1 was put on administrative leave on April 21, 2026, and received a written warning on April 27, 2026. Staff #1 returned to work on April 28, 2026.

On March 17, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding using inappropriate behavior supports. An investigation was conducted on March 20, 2026. According to staff interviews, there is no evidence to substantiate this complaint. All staff interviewed denied any staff using inappropriate behavior supports with children.

On March 16, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding staff not using respectful communication. An investigation was conducted on March 20, 2026. According to staff interviews, there is no evidence to substantiate this complaint. All staff interviewed stated they are unaware of any staff not using respectful communication with either staff or parents.

On December 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding failing to notify a parent of a head injury and failing to provide a written injury report as required. An investigation was conducted on December 8, 2025. According to staff interviews and documentation received, there is no evidence to substantiate this complaint for failing to notify a parent of a head injury and failing to provide a written injury report as required. Staff interviewed stated the parents were notified promptly of injuries and injury reports were sent electronically to parents the same day.

On October 14, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding not following policy for handling parent complaints, staff not being respectful when speaking and interacting with others at the center, and staff not respecting children and their needs. An investigation was conducted on October 16, 2025. Based on documentation and staff interviews, this complaint is substantiated for not respecting children and their needs. All staff interviewed stated Staff #1 had three children clean vomit from the floor, which was not appropriate. There was no evidence to substantiate this complaint for not following policy for handling parental complaints and staff not being respectful when speaking and interacting with others at the center. Staff interviewed stated parent concerns were addressed promptly, and no staff members were harassing others or being disrespectful to others.

Ensure staff files are complete. Professional development plans for Staff #1-21. OCCL Health and Safety training for Staff #3 and #8. References for Staff #3. Health appraisal for Staff #3, 8, 21. TB test for Staff #8 and #21. CPR and First aid for Staff #18. Orientation for Staff #21.

Correction status: Completed · corrected November 20, 2025 · how corrected: Document · correction was due November 14, 2025

Ensure children files are complete. Health appraisal for Child #10. Immunization for Child #10. Blood lead screening results for Child #13 and #15. Infant feeding schedules for Child #11.

Correction status: Completed · corrected November 20, 2025 · how corrected: Document · correction was due November 14, 2025

Ensure wall in Room 2 is repainted and cleanable. Send a picture. Replace drawer in Room 15. Send a picture.

Correction status: Completed · corrected November 5, 2025 · how corrected: Document · correction was due November 14, 2025

Ensure fire drills are conducted monthly. Send October and November to OCCL.

Correction status: Completed · corrected November 20, 2025 · how corrected: Document · correction was due November 14, 2025

On July 25, 2025, the Office of Child Care Licensing received a complaint regarding failing to follow regulations regarding child health exclusions. An investigation was conducted on July 28, 2025. According to documentation received and staff interviews, there is no evidence to substantiate this complaint. All staff interviewed stated the symptoms observed did not look like Hand Foot and Mouth Disease and a doctor had originally ruled it out. All staff stated the child was excluded from care once the diagnosis was confirmed by another doctor.

On June 3, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios, incorrect spacing of sleeping equipment, mold present in indoor spaces, holes in walls, unsafe heating/cooling equipment, and the administrator not communicating with staff or using disrespectful communication. An investigation was started on June 4, 2025, and concluded on June 10, 2025. This complaint is substantiated for incorrect staff-to-child ratios. A review of attendance records revealed multiple instances where there were incorrect staff-to-child ratios. This complaint is substantiated for incorrect spacing of sleeping equipment as incorrect spacing was observed in two classrooms at the time of the unannounced visit. This complaint is substantiated for unsafe cooling equipment as Administrator #1 stated they had portable air conditioning units in two classrooms for at least two weeks without notifying OCCL or receiving a variance approval. Children had potential access to these units that could pose a risk to safety. These units were removed on June 6, 2025. There is no evidence to substantiate the complaint for the presence of mold in indoor space or holes in the walls. No mold or holes in the walls were observed during the unannounced visit and all staff interviewed stated they had not observed mold or holes in the walls. There is no evidence to substantiate the administrator not communicating with staff or using disrespectful communication. Based on staff interviews, the majority of the staff interviewed did not state communication was disrespectful by the administration, but two staff did have some concerns regarding administrator communication. An additional concern noted was there were four classrooms that exceeded measured room capacity at the time of the unannounced visit. Another concern noted was staff and child attendance were not accurate as there were many instances where both staff and children were not signed out on at tendance records reviewed.

On March 24, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. This incident was previously self-reported to OCCL by the facility on March 19, 2025. An investigation began on March 19, 2025, and concluded on March 27, 2025. This complaint is substantiated for improper discipline based on staff interviews and documentation received. Both staff interviewed stated Staff #1 put Child #1 on their cot not gently and, in a written statement, Staff #1 admitted to putting Child #1 down way harder than [Staff #1] should have. Staff #1 resigned their position as of March 19, 2025.

On March 12, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of supervision. This concern had been self-reported to OCCL by the facility on March 11, 2025. An investigation was conducted on March 19, 2025. Based on the results of the investigation and staff interviews, this complaint is substantiated for a lack of supervision. The staff did not complete the proper name-to-face transition set in place by the facility, leaving Child #1 on the playground for two minutes. The administration also completed their own investigation. Staff #1 was terminated from employment effective March 14, 2025, and Staff #2 resigned effective March 19, 2025.

On January 31, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of not following diaper changing procedures and not washing hands after changing diapers. An investigation was conducted on February 7, 2025. There is no evidence to substantiate this complaint based on staff interviews and observations. All three staff interviewed stated they always follow diaper changing procedures and always wash their hands after changing diapers. All three staff also stated they have never observed a staff member not following proper diaper changing procedures or not washing their hands after changing diapers.

On November 7, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline, lack of supervision, and not reporting injuries to parents. An investigation was started on November 8, 2024, and concluded on November 14, 2024. There is no evidence to substantiate this complaint regarding improper discipline based on staff interviews. All staff interviewed stated they have not witnessed staff using improper discipline with any children. There is no evidence to substantiate this complaint regarding lack of supervision based on documentation and staff interviews. Documentation received showed proper staff-to-child ratio in the classrooms and staff interviewed denied there being a lack of supervision. There is no evidence to substantiate this complaint for not reporting injuries to parents based on staff interviews. Staff interviewed stated the mark on Child #1 s back was reported to the parent at pick-up time and Child #1 came into the center with the mark on their eye.

Ensure staff files are complete. PD plan needed for Staff #7. Annual review of safe sleep needed for Staff #3 and 6. Annual review of abuse and neglect needed for Staff #6. 7-hour OCCL Health and Safety training needed for Staff #4. Health appraisal with TB test for Staff #1. TB test result needed for Staff #2. 2 references needed for Staff #5. Send all to OCCL.

Correction status: Completed · corrected October 21, 2024 · how corrected: Document · correction was due November 4, 2024

Ensure all children older than 12 months has a blood lead screening. Send Child #1's result to OCCL.

Correction status: Completed · corrected October 21, 2024 · how corrected: Document · correction was due November 4, 2024

The Office of Child Care Licensing (OCCL) received a complaint on February 15, 2024, regarding not providing a parent with accident or injury reports. An investigation was started on February 22, 2024, and completed on March 7, 2024. Based on staff interviews and a review of documentation, there is no evidence to substantiate this complaint for not providing a parent with accident or injury reports. All staff interviewed stated they notify parents of accidents or injuries and provide them with the reports. All reports reviewed were either signed by parents or there was a documented refusal of signature with documented parent notification.

Ensure staff files are complete. CPR and First aid is needed for Staff #4. Professional development plans are needed for Staff #2, 5, and 6 (Corrected at Visit). Orientation is needed for Staff #4, 8, 9, 10, 11, and 12. 7 hour OCCL health and safety training is needed for Staff #3, 4, 7, 8, 9, 10, 11, and 12. 2 references are needed for Staff #1. 1 additional reference is needed for Staff #13. 4 references or one service letter and 2 references with a release of employment is needed for Staff #6. 1 additional reference is needed for Staff #9. Health appraisal with TB test is needed for Staff #1, 3, and 6. A health appraisal is needed for Staff #4.

Correction status: Completed · corrected October 31, 2023 · how corrected: Document · correction was due November 6, 2023

Ensure all surfaces are in good repair and clean. Hole in door frame in Room 9 needs to be patched and repaired. Vent in Room 1 needs to be cleaned (Requested on 9/19/2023 from maintenance). Ceiling tiles in Room 5 need to be put in place correctly.

Correction status: Completed · corrected October 26, 2023 · how corrected: Document · correction was due November 6, 2023

Ensure all refrigerators have thermometers and are below 41 degrees. Room 17 had no thermometer. Room 9, Room 10, and Room 1 were above 41 degrees.

Correction status: Completed · corrected October 31, 2023 · how corrected: Document · correction was due November 6, 2023

The Office of Child Care Licensing (OCCL) received a complaint on August 8, 2023, regarding multiple allegations including not following the terms of a Protection from Abuse (PFA) order, violating confidentiality of a child s information, and not following the center s termination policy. An investigation began on August 10, 2023, and concluded on August 28, 2023. There is no evidence to substantiate this complaint for not following the terms of a PFA order because based on staff interviews, all staff were prepared to follow the terms of the PFA order that was received on July 25, 2023. There is no evidence to substantiate this complaint for violating confidentiality of a child s information because based on staff interviews, no confidential information was disclosed to any person not authorized to know that information. There is no evidence to substantiate this complaint for not following the center s termination policy because based on the parent handbook, if a child is absent for five or more days in a month, the center has the right to forfeit the child s spot in the program. The child was absent for more than five days in the months of July and August, so their spot was forfeited.

The Office of Child Care Licensing received a complaint on April 27, 2023, regarding allegations of improper discipline, not following policies regarding exclusion of children, and handling parent complaints. An investigation was conducted beginning on April 28, 2023, and ending on May 19, 2023. There is no evidence to substantiate the complaint for improper discipline, as three staff interviewed stated there is a center policy of positive behavior supports that does not allow rough handling of a child or speaking harshly to a child. Staff #1 and #3 denied handling Child #1 roughly and never observed other staff roughly handling Child #1, or any other child. There is no evidence to substantiate the complaint for not following policies on excluding children, because three staff interviewed stated there is a system of double-checking a child s health before a child is sent home sick, and stated the center would never send a child home under false pretenses. All three staff stated management makes the decision about sending a child home due to illness. There is no evidence to substantiate the allegation of dismissing a parent s concerns, as Ms. Dries denied speaking inappropriately to the parents and always listens to the parents concerns. Three staff interviewed stated Ms. Dries always speaks appropriately to parents and listens to parents concerns. Staff #1 and #3 stated they always listen to a parent s concerns with patience, and when they cannot assist a parent with a concern, they send the parent to the administrator or another member of the management team. A concern noted in the investigation is not all injury reports were properly filled out with the required information or were missing an administrator s signature.

The Office of Child Care Licensing (OCCL) received a complaint on November 7, 2022, regarding improper staff-to-child ratio, improper discipline, diapering procedures, and handbook policies. An investigation began on November 16, 2022, and ended on December 8, 2022. The complaint is substantiated for improper discipline because Staff #1 admitted to holding Child #1 s hands behind his back when Child #1 slipped off her lap to attempt to get away. There is no evidence to substantiate the complaint for not following diaper procedures, because Staff #3 knew diapers needed to be changed every two hours. There is no evidence to substantiate the complaint for improper staff-to-child ratio, as the center s attendance records for two weeks prior to the received complaint documented correct staff-to-child ratio. There is no evidence to substantiate the complaint for violation of handbook policies, as LS Catka confirmed the center followed their policies regarding termination of children from care.

The Office of Child Care Licensing received a complaint on November 21, 2022, regarding disrespectful communication with a staff member, and by a staff member. An investigation began on December 1, 2022, and ended on December 22, 2022. The complaint is substantiated for disrespectful communication with staff, because two staff and Ms. Dries acknowledged Ms. Dries use of profanity when talking to Staff #2. Staff #2 was disciplined for disrespectful communication with the children in her class. A concern noted was three staff reported a child had been left on the playground for a short time, in September 2022, by Staff #2. Staff #2 was disciplined and her employment subsequently terminated.

Ensure all staff files are complete. Complete the professional development plans for three staff. -CPR and first aid certification are needed for one staff.

Correction status: Completed · corrected November 18, 2022 · how corrected: Document · correction was due November 7, 2022

On August 31, 2022, a child's eye was injured when the child ran into a staff person's elbow. A parent was not notified immediately after the injury and first aid was applied. Impact to the head or face is considered a serious injury or potentially serious injury by definition in the DELACARE regulations. -Administration is to conduct a staff meeting during which Regulation #64 is reviewed, along with the definition of serious injury. Send a copy of the agenda for the staff meeting with this review item listed, and send the sign-in sheet from the staff meeting showing who was in attendance. The corrections are due to OCCL no later than October 7, 2022. On August 31, 2022, a child's eye was injured when the child ran into a staff person's elbow. A parent was not notified immediately after the injury and first aid was applied. Impact to the head or face is considered a serious injury or potentially serious injury by definition in the DELACARE regulations. -Administration is to conduct a staff meeting during which Regulation #64 is reviewed, along with the definition of serious injury. Send a copy of the agenda for the staff meeting with this review item listed, and send the sign-in sheet from the staff meeting showing who was in attendance. The corrections are due to OCCL no later than October 7, 2022.

Correction status: Completed · corrected September 22, 2022 · how corrected: Document · correction was due October 6, 2022

A complaint was received on June 30, 2022, regarding lack of supervision of two children because one child claimed the other child touched her inappropriately. An investigation was conducted beginning on July 8, 2022, and ending on July 22, 2022. There was no evidence to substantiate the complaint because three staff people stated, and attendance sheets showed, the two children were not together at the center on the alleged day, nor the day before or the day after. Staff who viewed the videos of the playground at the end of the day stated the girls were not seen together on the playground and they were in separate classrooms during the day, and no inappropriate behavior occurred among any of the children on any of those three days.

A complaint was received on March 18, 2022, alleging improper discipline of a child by Staff #1. An investigation was conducted on March 24, 2022. There is no evidence to substantiate the complaint for improper discipline because four staff people, including Staff #1, denied that Staff #1 acted inappropriately and all four staff stated Staff #1 did not have to discipline Child #1 at all that day or any other that they could recall. In addition, four children made no disclosure of improper discipline when interviewed.