BRIGHTPATH MILFORD

The Office of Child Care Licensing received three complaints from June 9, 2026, to June 15, 2026, regarding improper staff-to-child ratio, failure to provide truthful information, and improper accident injury reporting. An investigation began on June 12, 2026, and conclude on June 18, 2026. This complaint is substantiated for improper staff-to-child ratio because the attendance records indicated two infant classrooms were over ratio on June 9, 2026, and one infant classroom was over ratio on June 15, 2026. There is no evidence to substantiate the allegation of not providing truthful information, because the information provided was unintentional and was corrected when it became apparent to the staff members. There is no evidence to substantiate the allegation of improper accident-injury procedures, as all interviewed staff provided accurate information on these procedures. Additional concerns noted was staff attendance because two staff members did not sign out on the attendance records.

The Office of Child Care Licensing (OCCL) received a complaint on July 28, 2026, regarding improper diapering procedures. An investigation was conducted on July 30, 2026. There is no evidence to substantiate improper diapering procedures because according to staff and infant daily logs, infant s diapers are checked hourly, changed every two hours, and when needed.

The Office of Child Care Licensing (OCCL) received a complaint on May 7, 2026, regarding a lack of supervision, a lack of positive behavior support, and vaping. An investigation was conducted on May 12, 2026. The allegation of a lack of positive behavior support is substantiated because Staff #1 and Staff #3 stated they could hear Staff #4 and Staff #5 using inappropriate language while children were in care. The children interviewed provided the inappropriate words that they heard Staff #5 and Staff #6 use in conversations. There is no evidence to substantiate the allegations of lack of supervision or vaping because the staff interviewed denied the allegations.

On May 21, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding diapering, not meeting the child s needs, and not following emergency health policies in the handbook. An investigation was conducted on May 28, 2026. There is no evidence to substantiate this complaint for diapering, because according to staff interviewed, diapers are checked at least every hour, and children are changed every two hours regardless of if they are soiled or not, per center policy. There is no evidence to substantiate this complaint for not meeting the child s needs, because most staff interviewed denied making racial comments or hearing other staff do so. There is no evidence to substantiate the allegation the center did not follow emergency health policies, because according to Child #1 s action plan and doctor s notes, if the tremors exceed five minutes or the child is unresponsive, 911 should be called. According to Administrator #1, the tremors did not exceed five minutes and when he/she called Child #1 s name, he/she immediately responded.

OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. On April 14, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding a lack of positive behavior supports. An investigation was conducted on May 12, 2026. There is no evidence to substantiate this complaint because all staff interviewed denied the allegations. Additionally, the center s Health and Safety Specialist conducted an internal investigation which produced the same findings.

Ensure staff files are complete. One staff needs OCCL's Health & Safety Training. One staff needs a service letter, One staff needs annual safe sleep review and service letters, One staff needs annual safe sleep review and orientation. One staff needs an adult health appraisal with TB. One staff needs two attempts for service letters, and two additional references if not service letters are returned. Two staff need service letter attempts. One staff needs service letters and orientation. One staff needs to be fingerprinted for comprehensive background check. One staff needs service letters. One staff needs a health appraisal and service letter. One staff needs a resume, application, or personal data sheet.

Correction status: Completed · corrected May 22, 2026 · how corrected: Document · correction was due June 5, 2026

Ensure radon testing is conducted every five years in each classroom or area where children are present. Complete testing.

Correction status: Completed · corrected June 5, 2026 · how corrected: Document · correction was due June 12, 2026

Ensure stored food in kitchen is labeled with it's contents and the expiration date. Add labeling to foods.

Correction status: Completed · corrected May 22, 2026 · how corrected: Document · correction was due June 5, 2026

Ensure exit gates in each playground area is self-closing. Repair the three exit gates.

Correction status: Completed · corrected June 22, 2026 · how corrected: Document · correction was due June 5, 2026

Ensure Medication Administration Records (MAR) is completed for each sunscreen on site used for children. Ensure medications are not accepted without a corresponding, completed MAR. Obtain parent signatures for medications in classroom #206. Complete MAR's for sunscreens.

Correction status: Completed · corrected June 5, 2026 · how corrected: Document · correction was due June 5, 2026

OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. The Office of Child Care Licensing (OCCL) received a complaint on March 11, 2026, regarding lack of positive behavior supports, not following accident/injury procedures, and not being truthful. An investigation was conducted on March 18, 2026. There is no evidence to substantiate lack of positive behavior supports because the administrator stated staff was using life saving techniques and not disciplining the child; this was confirmed by an outside entity as well. There is no evidence to substantiate not following accident/injury procedures because the administrator stated a report was completed and parents were contacted immediately. In addition, the administrator notified OCCL once they became aware the child received outside medical treatment. There is no evidence to substantiate not being truthful because details shared by another agency confirmed the administrator s account of the incident. The inconsistencies appear to be an issue with language barriers in the communication.

The Office of Child Care Licensing (OCCL) received a complaint on February 11, 2026, regarding safe sleep procedures and not following the infant feeding schedules. An investigation was conducted on February 18, 2026. This complaint is substantiated for not following safe sleep procedures because according to staff, an infant was left in a chair while they were asleep. There is no evidence to substantiate not following infant feeding schedules because according to staff and the infant daily logs, infants are being fed according to the infant plans.

The Office of Child Care Licensing (OCCL) received a complaint on December 1, 2025, regarding not following a daily schedule or lesson plans, lack of supervision, not following the suspension policy, diapering, lack of positive behavior supports, not following the complaint policy, and administrator not being on site 50% of the hours of operation. An investigation was conducted on December 8, 2025. There is no evidence to substantiate not following a daily schedule or lesson plans because staff stated they are followed and specialist noted they had adjusted the schedule at the visit due to weather. There is no evidence to substantiate lack of supervision because staff stated they are aware of when a child leaves the room and they maintain a visual while waiting for administration to assist. There is no evidence to substantiate not following the suspension policy because administration stated they followed their handbook and attempted to work with the parent. There is no evidence to substantiate lack of diapering because staff stated they check or encourage the children hourly to use the bathroom. There is no evidence to substantiate not following the center s complaint policy because administration stated there is always someone available to parents. There is no evidence to substantiate an administrator not being on site 50% of the time because administration stated there is always one on site during the hours of operation.

The Office of Child Care Licensing (OCCL) received on September 2, 2025, regarding lack of accident/injury reports, improper diapering, not following complaint procedure policy in parent handbook, and improper staff-to-child-ratio. An investigation was conducted on September 8, 2025. This complaint was substantiated for improper staff-to-child ratio because according to attendance records on August 28, 2025, room 201 had up to nine infants and two staff qualified as early childhood interns from 7:51 am until 7:55 am; room 208 had up to 12 three- year-olds with one staff from 7:58 am until 8:20 am. There is no evidence to substantiate lack of accident/injury reports because staff stated they are completed and given to the parents. There is no evidence to substantiate lack of proper diapering because staff stated there are several set diaper checking/changing times and diapers are also changed when soiled. There is no evidence to substantiate not following complaint procedures because administration said they are handled promptly and in accordance with their handbook. Additional concerns noted were unqualified staff alone with children because on August 18, 2025, because the infant room had up to eight infants with two interns from 7:28 am until 12:06 pm and from 1:12pm until 4:19pm. Also, staff and child attendance was not properly documented because there were several classrooms where staff and children were not signed out.

The Office of Child Care Licensing (OCCL) received a complaint on August 27, 2025, regarding food preparation. An investigation was conducted on September 2, 2025. There is no evidence to substantiate for food preparation because staff stated they check expiration dates, safely prepare food, and serve it promptly to the classrooms. In addition, during the visit, the kitchen was clean, and all food was properly stored and labeled.

The Office of Child Care Licensing (OCCL) received a complaint on August 12, 2025, regarding lack of positive behavior supports. An investigation was conducted on August 21, 2025. There is no evidence to substantiate this complaint because the administrator and staff stated they use a variety of positive behavioral techniques including redirection and positive discussion and denied observing a staff member pull a child by the shirt.

On May 27, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding infant feeding. An investigation was conducted on May 29, 2025. This complaint is substantiated for infant feeding because both the administrator and staff stated infants were fed on the floor when more than one infant needed to be fed.

Ensure staff files are complete. Three staff need PD Plans. Four staff need orientation. Five staff need OCCL's health and safety training. One staff needs application/resume or personal data sheet. Two staff need a job description. Eight staff need reference letters. One staff needs declaration and employee drug and alcohol statement. Two staff need letter of eligibility. Four staff need health appraisals. Three staff need TB test results. Three staff need service letters.

Correction status: Completed · corrected July 16, 2025 · how corrected: Document · correction was due June 13, 2025

Ensure child files are complete. Two children need blood lead screening results. One child needs a health appraisal with immunizations. One child needs parents right to know on file.

Correction status: Completed · corrected June 12, 2025 · how corrected: Document · correction was due June 13, 2025

Ensure rest equipment is labeled. One classroom needs cots labeled.

Correction status: Completed · corrected June 12, 2025 · how corrected: Document · correction was due June 13, 2025

Ensure there is enough materials in the classroom for the children to use. Five classrooms need science, musical instruments, dramatic play, blocks and items to use with the blocks, manipulatives and table top activities.

Correction status: Completed · corrected June 12, 2025 · how corrected: Document · correction was due June 13, 2025

Ensure medication administration record is complete for any items used that are not soap and water. Seven children need MAR for diaper cream. Three children need MAR for sunscreen.

Correction status: Completed · corrected June 12, 2025 · how corrected: Document · correction was due June 13, 2025

Ensure infant feeding statements are updated monthly. Three infants need updated statements.

Correction status: Completed · corrected June 12, 2025 · how corrected: Document · correction was due June 13, 2025

Ensure lesson plans are posted weekly.

Correction status: Completed · corrected June 12, 2025 · how corrected: Document · correction was due June 13, 2025

Ensure adult seating is available in the infant room.

Correction status: Completed · corrected June 12, 2025 · how corrected: Document · correction was due June 13, 2025

On March 26, 2025, the Office of Child Care Licensing receive a complaint regarding improper staff-to-child ratio, mixing of ages and not providing truthful information. An investigation was conducted on April 2, 2025. This complaint is substantiated for improper staff-to-child ratio. The licensing specialist reviewed five days of attendance records for ten classrooms. Of those 50 attendance records, seven of them were over ratio, and three of them were over maximum group size. Additional concerns noted was one classroom was over the measured room capacity for ten minutes, and there were several classrooms who did not accurately track the arrival or departure times of the staff and children in care.

Ensure staff files are complete. Eight staff need CPR/FA training. Twelve staff need PD plans. Six staff need Annual Review of Safe Sleep. Six staff need Annual Review of Child Abuse and Neglect. Two staff need orientation. Eight staff need OCCL's Health and Safety training. One staff needs an application or personal data sheet. Three staff need a job description. Eleven staff need references. Three staff need employee declaration. Two staff need drug/alcohol statement. Five staff need a letter of eligibility. Three staff need adult abuse registry check. Ten staff need adult health appraisal. Seven staff need TB test results. Two staff need release of employment. Fourteen staff need service letters.

Correction status: Completed · corrected July 16, 2025 · how corrected: Document · correction was due March 31, 2025

Ensure child files are complete. One child needs date of enrollment. Three children need emergency card information. Four children need current health appraisals with immunizations. Seven children need blood lead screening results. Nineteen children need development plans.

Correction status: Completed · corrected July 16, 2025 · how corrected: Document · correction was due March 31, 2025

Ensure medication logs are filled out and on file for those children needing diaper cream, sunscreen or bug spray. Two classrooms need MARs for diaper cream use.

Correction status: Completed · corrected July 16, 2025 · how corrected: Document · correction was due March 31, 2025

Ensure first aid kits are complete. First Aid kit on Bus #1 needs a thermometer, safety pins, plastic bags, pen/paper. finger splints and an eye patch. Bus #2 needs eye patch, finger splints, pen/paper. safety pins and tweezers.

Correction status: Completed · corrected March 28, 2025 · how corrected: Document · correction was due March 31, 2025

Ensure classrooms have an evacuation route posted. Six classrooms need evacuation route posted. Ensure there is emergency water on hand to shelter in place for 24 hours.

Correction status: Completed · corrected March 28, 2025 · how corrected: Document · correction was due March 31, 2025

Ensure lesson plans for ages two through preschool include opportunities for healthy habits and food exploration.

Correction status: Completed · corrected March 31, 2025 · how corrected: Document · correction was due March 17, 2025

Ensure schedules are posted in each classroom. Two classrooms need schedules posted.

Correction status: Completed · corrected May 15, 2025 · how corrected: Document · correction was due March 31, 2025

OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. The Office of Child Care Licensing (OCCL) received a complaint regarding not providing water, moldy cups, and not following accident/injury procedures. An investigation was conducted on September 30, 2024. There is no evidence to substantiate not providing water because each classroom is supplied with a pitcher of water and cups to give to the children daily when needed. There is no evidence to substantiate moldy cups because children are provided disposable cups to drink water from and if they bring in a cup, it is the parents responsibility to take it home each night. There is no evidence to substantiate not following accident/ injury procedures because a report was written, but it was after the parent picked up.

On July 8, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. The complaint was also called into the Child Abuse and Neglect Report Line and was not accepted for investigation by the Institutional Abuse Unit (IAU). The center also called OCCL to self-report the allegation. An investigation was conducted on July 12, 2024. There is no evidence to substantiate the allegation because Staff #1 denied the allegations and law enforcement stated they do not have enough evidence to confirm or dispel the allegations.

On June 6, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding insufficient staffing, caring for children in unapproved space, accident/injury procedures, lack of supervision for not knowing how a scratch occurred, infant feeding, diaper changing, improper staff-to-child ratios and health exclusions. An investigation was conducted on June 11, 2024. This complaint is substantiated for insufficient staffing because according to the administrator, there was not enough staff to cover the infant room on the morning of June 4, 2024, until 8:28 am. This complaint was substantiated for caring for children in an unapproved space because according to the administrator, a child was cared for in the front lobby until staff was available to care for the child in the classroom. This complaint is substantiated for diaper changing because according to the Himama app, there was a five-hour gap between logged diaper changes. This complaint is substantiated for improper staff-to-child ratio because according to attendance records on June 3, 2024, there was one staff member alone with five infants from 10:24 am until 12:35 pm. There is no evidence to substantiate infant feeding because according to the Himama app, feedings were completed within fifteen minutes of waking and within the two-to-three-hour window listed on the infant feeding plan. There is no evidence to substantiate accident/injury reports and lack of supervision for not knowing how a scratch occurred because according to the administrator the child s fingernails were long and could have scratched themselves. There is no evidence to substantiate health exclusions because the administrator stated there were a few children with colds, but nothing which required children to be excluded from the center. A concern noted during the visit, there were two staff members not signed out of the classrooms they were in.

Ensure the exact arrival and departure times for staff are documented in each classroom. The Specialist noted one staff was not signed out in Rm 206 and another staff not signed out in Rm 207. This was discussed and corrected at visit. Ensure the exact arrival and departure times for staff are documented in each classroom. According to attendance records on June 11, 2024, there was one staff not signed out of room 206 and another staff not signed out of room 207. This was discussed and corrected at the visit.

Correction status: Completed · corrected June 11, 2024 · how corrected: Facility Visit · correction was due June 11, 2024

On May 23, 2024, the Office of Child Care Licensing received a complaint regarding improper staff-to-child ratio and not providing developmentally appropriate equipment for the older children when in the one-year-old room. An investigation was conducted on May 29, 2024. This complaint is substantiated because the one-year-old classroom was over staff-to-child ratio and maximum group size with three staff and up to 18 children from 7:40 am until 8:45 am on May 29, 2024. There is no evidence to substantiate not providing developmentally appropriate equipment for older children because according to the administrator the children ages three through school-age are in the four-year-old classroom in the morning, which has developmentally appropriate materials.

The Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratio, not having child files, and not following the center s transition policy. An investigation was conducted on May 14, 2024. This complaint is substantiated for improper staff-to-child ratio because infant room 202 was over ratio and maximum group size with nine infants and two staff from 9:09 am until 9:12 am on April 30, 2024. There is no evidence to substantiate the allegation of not having child files because according to the administrator the information is stored on the computer upon enrollment and printed for licensing purposes. There is no evidence to substantiate the allegation of not following the transition policy because the administrator stated parents are informed at least two weeks prior to a permanent transition. The administrator stated Child #1 was temporarily moved to the one-year-old classroom to maintain staff-to-child ratio. A noted concern was according to attendance records from April 30, 2024, infant room 201 had interns alone with infants from 8:00 am until 11:58 am and from 12:40 pm until 5:10 pm. In infant room 202, there were two interns with up to eight infants from 3:30 pm until 5:50 pm. Another concern noted was, according to attendance records from April 30, 2024, in room 203, one staff did not sign out.

The Office of Child Care Licensing (OCCL) received a complaint on April 25, 2024, regarding improper staff-to-child ratio. An investigation was conducted on May 1, 2024. This complaint is substantiated because according to attendance records an intern was alone with five infants on April 9, 2024, from 8:10 am until 8:12 am. A concern noted was unqualified staff alone with children because on April 8, 2024, and April 9, 2024, both infant room 201 and 202 had interns alone with infants. Another concern noted is infant classroom 202 was over maximum group size on April 9, 2024.

On April 22, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding moldy cups and not washing them daily. An investigation was conducted on May 1, 2024. There is no evidence to substantiate this complaint because the center has begun using a new cup system and the cups are being cleaned and sanitized daily by the center instead of having the parents take them home.

Ensure staff files are complete. Staff #1, #4,#7, #12, #13, #14, #15 and #16 need two documented attempts at obtaining Service letters for appropriate, prior places of employment and 2 or 4 references depending on the return of service letters. Staff #2 and #11 need two documented attempts at obtaining service letters from appropriate prior places of employment. Staff #1 needs an employee declaration form signed and a health appraisal. Staff #6, #7, #12 and #13 need OCCL's Health and Safety Training for Child Care Professionals. Staff #6 needs two references and CPR/ First Aid. Staff #7 and #12 need a job description. Staff #2, #7, #8, #9, #10, #12, #16 need a complete Professional Development Plan. Staff #7 needs CPR/First Aid. Staff #10 needs annual review of safe sleep and child abuse and neglect. Staff 312 needs an adult health appraisal with TB screening results. Staff #13 need TB screening with results.

Correction status: Completed · corrected June 21, 2024 · how corrected: Document · correction was due May 22, 2024

Ensure Parents Right to Know log is completed with current, touring and new families. Last log was dated for 8/2023.

Correction status: Completed · corrected June 21, 2024 · how corrected: Document · correction was due May 22, 2024

Ensure child files are complete. Child #20 needs blood lead screening results. Child #1,5,7,8,9,10,11 need Parents Right to Know on file. Child #1 -#18 need development plans on file.

Correction status: Completed · corrected May 9, 2024 · how corrected: Document · correction was due May 22, 2024

Ensure walls are clean and in good repair. Drywall had pieces missing in the Scholars, Investigators 207 and Beyond the Bell classrooms.

Correction status: Completed · corrected May 21, 2024 · how corrected: Document · correction was due May 22, 2024

Ensure containers containing food are labeled with the date of expiration and the contents. This was corrected when the kitchen staff labeled the cereal containers.

Correction status: Completed · corrected May 1, 2024 · how corrected: Facility Visit · correction was due May 1, 2024

Ensure infant feeding logs are updated monthly. All current infants need an updated feeding log on file.

Correction status: Completed · corrected May 8, 2024 · how corrected: Document · correction was due May 22, 2024

Ensure staff-to-child ratios are maintained at all times. Specialist observed one staff member with 12 children during naptime. One of the children was awake. Make sure all children are asleep before breaking to half staff. This was discussed and and corrected at the visit when another staff entered the room.

Correction status: Completed · corrected April 15, 2024 · how corrected: Facility Visit · correction was due April 15, 2024

The Office of Child Care Licensing received a complaint on March 18, 2024, regarding improper staff-to-child ratio, sanitation, child health exclusions, and adult health requirements. An investigation was conducted on March 21, 2024. There is no evidence to substantiate the complaint because at the time of the investigation the building was clean, the classrooms were following proper staff-to-child ratio, and interviewed staff stated they cleaned their rooms as required by regulations and all children and staff following the regulations regarding illnesses.

The Office of Child Care Licensing (OCCL) received a complaint regarding improper staff-to-child ratio and exceeding maximum group size. An investigation was conducted on February 28, 2024. This complaint is substantiated because of the 11 out of 12 days of attendance records reviewed showed classrooms were not following proper staff-to-child ratio and exceeded maximum group size on two days. Additional concerns noted were unqualified staff were alone with children during all 12 days of attendance records reviewed. Also, two-year-olds were mixed with three-year-olds during six of the reviewed days. Non-Compliance Cited: Reg #27: Ensure unqualified staff are not alone with the children. Infant classroom 201 had unqualified staff, (interns and aides) alone with the infants on February 13, 2024, and February 14, 2024. Infant classroom 202 had unqualified staff (interns and aides) alone with the infants on February 12, 2024, February 14, 2024, February 16, 2024, February 19, 2024, through February 23, 2024, and February 27, 2024. One-Year-Old classroom 203 had unqualified staff (aides) alone with the children on February 13, 2024, through February 16, 2024, February 19, 2024, through February 23, 2024, February 26, 2024, and February 27, 2024. Three-Year-Old classroom 207 had unqualified staff (aides) alone with the children on February 12, 2024, through February 16, 2024, February 19, 2024, and February 20, 2024. Ensure staff-to-child ratio is maintained at all times. One-Year-Old classroom 203 was not following proper staff-to-child ratio on February 13, 2024, February 15, 2024, February 16, 2024, February 19, 2024, February 21, 2024, through February 23, 2024, and February 26, 2024, through February 28, 2024. Three-Year-Old classroom 207 was not following proper staff-to-child ratio on February 20, 2024, February 21, 2024, February 23, 2024, and February 26, 2024. Ensure maximum group size requirements are always followed. One-Year-Old classroom 2 03 was over maximum group size on February 23, 2024, and February 26, 2024. Three-Year-Old classroom 207 was over maximum group size on February 23, 2024. Ensure infants and toddlers are cared for in a separate area than the older children. Two-year-olds were moved up to Three-Year-Old classroom 207 before they turned three and were mixed with the three-year-olds on February 19, 2024, through February 21, 2024, February 23, 2024, February 26, 2024, and February 27, 2024.

Ensure staff to child ratios and group sizes are maintained at all times. Upon review of attendance records on December 11, 2023 there were 13 children from 7:50 am to 8:00 am with 2 staff members, and 13 children form 8:16 am to 8:27 am with two staff members. On December 19, 2023, there were up to 17 children from 8:20 am until 9:38 am with 2 staff members. There were 15 children with 2 staff members until 3:21pm. At 3:35, a staff member was noted to be alone with up to 10 children. The ratio for the 1 year old room is 1:6 or 2:12. This was discussed and corrected at the visit.

Correction status: Completed · corrected January 10, 2024 · how corrected: Facility Visit · correction was due January 10, 2024

Ensure the exact arrival time and departure time for each child is recorded in the classroom. A child was documented on December 19, 2023 as arriving at 8:02 and and being signed out at 7:50 am. This was discussed and corrected at the visit

Correction status: Completed · corrected January 10, 2024 · how corrected: Facility Visit · correction was due January 10, 2024

The Office of Child Care Licensing (OCCL) received a complaint regarding not following their policy for handling parent complaints in the parent handbook, not notifying OCCL of a change of an administrator, lack of supervision, accident/injury procedures, improper staff-to-child ratio, unqualified staff, and not washing cups between uses. An investigation was conducted on December 7, 2023. This complaint is substantiated for improper staff-to-child ratio because according to attendance records the Explorers classroom was not following proper staff-to-child ratio. This complaint is substantiated for unqualified staff because an aide who has been employed for more than one year was being counted in staff-to-child ratio. This complaint is substantiated for not notifying OCCL of a change of an administrator because staff stated the previous administrator left in October and OCCL was not notified. This complaint is substantiated for accident/injury procedures because Staff #2 stated sometimes informing the parents gets overlooked at the end of the day due to staffing issues, Staff #4 stated there was one day the tablet was not working correctly when Parent #1 picked up Child #1, so the report was not given, and an accident report dated December 5, 2023, was not signed by a parent or authorized release person. This complaint is substantiated for not washing cups between uses because staff stated they were only rinsing the milk cups. There is no evidence to substantiate the allegations of lack of supervision, and not following their policy for handling parent complaints in the parent handbook procedures because staff stated the situation was addressed with the parent and they are working on finding ways to ease the biting in the classroom. A concern noted was the staff member designated as administrator does not have a DEEDS Early Learning certificate as an early childhood administrator with 15 hours of training in infant/toddler development and curriculum.

A complaint was received by the Child Abuse and Neglect Report Line on September 7, 2023, and not accepted for investigation by the Institutional Abuse Unit (IAU). The complaint was sent to the Office of Child Care Licensing (OCCL) on September 8, 2023, and accepted for investigation for lack of supervision. An investigation was conducted on September 13, 2023. The complaint is substantiated for lack of supervision because the Administrator and Area Director stated a child was left unsupervised in the classroom bathroom for 30 minutes while the remaining children and two staff members were in the outdoor play area. The center also self-reported this incident to OCCL on September 1, 2023. Involved staff are no longer employed at the facility.

Ensure staff files are complete. 17 staff need OCCL's Health and Safety Training. One staff needs in person CPR. One staff needs out-of-state background check. One staff needs two references, release of employment history, and service letters.

Correction status: Completed · corrected August 9, 2023 · how corrected: Document · correction was due June 16, 2023

Ensure the Parents Right to Know log is complete.

Correction status: Completed · corrected July 28, 2023 · how corrected: Document · correction was due June 16, 2023

Ensure child files are complete. One child needs blood lead screening results. One child needs a health appraisal with immunizations. One child needs the parents right to know form.

Correction status: Completed · corrected July 28, 2023 · how corrected: Document · correction was due June 16, 2023

Ensure child attendance is accurate. In one classroom there were 10 children present, but only nine were signed in. This was corrected at the visit.

Correction status: Completed · corrected May 25, 2023 · how corrected: Facility Visit · correction was due May 25, 2023

Clean the carpets. Place vision strips on windows.

Correction status: Completed · corrected August 2, 2023 · how corrected: Document · correction was due June 16, 2023

Repair the holes in the dirt under the fence on the playground to ensure the gaps are less than four inches.

Correction status: Completed · corrected July 28, 2023 · how corrected: Document · correction was due June 16, 2023

Ensure medication is stored securely. Sunblock was stored within children's reach in the bathroom. This was corrected at the visit.

Correction status: Completed · corrected May 25, 2023 · how corrected: Facility Visit · correction was due May 25, 2023

Ensure the application is submitted 60 days prior to the license expiration.

Correction status: Completed · corrected May 25, 2023 · how corrected: Facility Visit · correction was due May 25, 2023

Ensure staff files are complete. Staff #1 needs safe sleep review, an orientation, a job description, two references, criminal history determination, and service letter. Staff #2 needs one reference, criminal history determination, and service letters. Staff #3 needs a job description and service letter. Staff #4 - Staff #23 needs professional development plans.

Correction status: Completed · corrected November 30, 2022 · how corrected: Document · correction was due December 2, 2022

Ensure child files are complete. Child #3, Child #5, Child #6, Child #7, Child #7, and Child #16 need lead test results. Child #8 needs a developmental plan.

Correction status: Completed · corrected December 5, 2022 · how corrected: Document · correction was due December 2, 2022

Remove all air fresheners from the facility including the three wall plugs observed in classrooms.

Correction status: Completed · corrected November 4, 2022 · how corrected: Facility Visit · correction was due November 4, 2022

Ensure a sufficient quantity of toys are available. LS Sommer observed the shelves and toys inaccessible to the two-year-old children. Staff stated this is typical for transition periods to prevent distraction. LS Sommer discussed this and staff agreed to comply.

Correction status: Completed · corrected November 4, 2022 · how corrected: Facility Visit · correction was due November 4, 2022

Purchase a new non-porous diaper mat to replace the torn mat in the infant classroom. LS Sommer observed two diaper changing stations further than five feet from a handwashing sink. This was discussed and corrected.

Correction status: Completed · corrected November 30, 2022 · how corrected: Document · correction was due December 2, 2022

Ensure ratios/ maximum group size is maintained at all times. According to attendance, the little learners classroom was over maximum group size because there were 11 children with three staff, the youngest was an infant. According to attendance in the discoverers, one staff was alone with ten children, the youngest was two-years-old.

Correction status: Completed · corrected September 28, 2022 · how corrected: Facility Visit · correction was due September 28, 2022

Ensure staff files are complete. Staff #1, Staff #4, and Staff #6 need CPR/ First Aid and administration of medication. Staff #2 and Staff #6 need two references. Staff #3 needs CPR/ First Aid. Staff #5 and Staff #6 need an adult health appraisal with TB. Staff #7 needs administration of medication.

Correction status: Completed · corrected October 14, 2022 · how corrected: Document · correction was due October 14, 2022

Ensure nap mat are 18 inches apart and adequate lighting is available.

Correction status: Completed · corrected September 28, 2022 · how corrected: Facility Visit · correction was due September 28, 2022

On August 24, 2022, a complaint was accepted for investigation by OCCL regarding the center not following its expulsion policy and a lack of supervision. An investigation was conducted on August 30, 2022. There is no evidence to substantiate this complaint because Ms. Cannon stated she chased behind Child #1 when she passed by her in the hallway and headed outside and assisted in getting her back to the center, so there was not a lack of supervision. Parent #2 stated Ms. Cannon was outside trying to get Child #1 back into the building. Also, the center followed its expulsion policy because the child was disenrolled due to having violent tendencies and being a harm to herself.