Delaware records · New Castle County · Newark
THE LEARNING EXPERIENCE
Licensed Child Care Center · Newark, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 1511100
- Operation type
- Licensed Child Care Center
- Address
- 278 STANLEY PLAZA BLVD, Newark, DE 19713
- Licensed capacity
- 179
- Ages served, as listed
- 6 weeks through 13 years.
- Hours, as listed
- 6:30 AM – 6:30 PM
- State programs listed
- Purchase of Care
The record in numbers
| Compliance visits | 13 |
| Complaint investigations | 32 |
| Citations recorded | 65 |
| Citations with correction completed, per the state | 65 |
| Citations with correction still pending, per the state | 0 |
| Record span | October 18, 2022 – September 18, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 8 | 10 |
| 2025 | 4 | 6 |
| 2024 | 9 | 17 |
| 2023 | 20 | 23 |
| 2022 | 4 | 9 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on August 21, 2026, regarding concerns of illegal substances being present in the facility. An investigation was conducted on August 28, 2026. There is no evidence to substantiate this complaint for prohibited substances being present in the facility based on interviews conducted. Administrator #1 and ten staff members stated they have not observed any prohibited substance being present at the facility, although three of the ten staff members stated they have smelled a prohibited substance but would not disclose which staff member they smelled it on. No staff members present at the facility appeared to be under the influence at the time of the on-site visit.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on August 27, 2026, regarding concerns of improper accident/injury reporting, not following policies in addressing parental concerns, and lack of supervision. An investigation was conducted on August 28, 2026. There is no evidence to substantiate this complaint for improper accident/injury reporting based on interviews conducted. Administrator #1 and two staff members stated Parent #1 was notified immediately, and the Learning Experience accident report was completed and signed by Parent #1 when picking up Child #1. All staff interviewed stated Parent #1 was notified of Child #1's injuries immediately after they occurred. There is no evidence to substantiate this complaint for not following policies in addressing parental concerns based on interviews conducted. Administrator #1 and Staff #1 stated Parent #1 has expressed concerns regarding Staff #2, and Parent #1's concerns were addressed by providing training to Staff #2 regarding continuous monitoring of children and prevention of incidents. Administrator #1 and Staff #1 stated they have continued coaching with Staff #2 and Staff #2 confirmed they have received coaching from the administration team. There is no evidence to substantiate this complaint for lack of supervision based on interviews conducted and review of attendance records. Administrator #1 and two staff members stated Staff #2 was standing next to Child #1 when Child #1 placed their foot on a shelf and reached for a toy, causing Child #1 to fall and hit their lip/teeth on the chair. Attendance records reflected nine children signed in with two staff members.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on July 22, 2026, regarding concerns of lack of supervision. An investigation was conducted on July 27, 2026. There is no evidence to substantiate this complaint for lack of supervision based on interviews and attendance records reviewed. Staff interviewed stated children were lining up to return from the playground when Child #1 touched the exterior playground door, causing Child #1 to burn their hand, and Administrator #1 stated they were unaware the door could get hot enough to cause this type of injury. This door has since been re-painted with a cooling paint to prevent any further injuries. An injury report was completed following the incident and was signed by Parent #1 on July 22, 2026. The attendance record reviewed reflected the classroom was in the correct staff-to-child ratio.
10 regulations cited at this visit.
Ensure insurance is completed and submitted.
Correction status: Completed · corrected August 10, 2026 · how corrected: Document · correction was due July 31, 2026
Ensure all staff files are complete. -Date of hire for Staff #4, 16, 20, and 22. -CPR and First Aid for Staff #1, 16, and 28. -Annual review of safe sleep for Staff # 21 and 28. -Annual review of child abuse and neglect for Staff # 21 and 28. -PD plan for Staff # 16, 22, and 28. -Orientation for Staff #4. -Job Description for Staff #4. -References for Staff #20. -Health appraisal for Staff #1, 9, and 14. -TB results for Staff #9 and 4. -Release of employment for Staff #5, 16, and 20. -Service letters for Staff #1, 5, 9, 16, and 20.
Correction status: Completed · corrected August 10, 2026 · how corrected: Document · correction was due July 31, 2026
Ensure children's files are complete. -Child #1 needs an updated health appraisal with immunizations.
Correction status: Completed · corrected July 20, 2026 · how corrected: Document · correction was due July 31, 2026
Ensure children's development assessment and goals are completed and current. Send completed development plans for Child #2, 3, 6, 9, 14, and 17.
Correction status: Completed · corrected July 7, 2026 · how corrected: Document · correction was due July 31, 2026
Ensure all surfaces are cleanable and in good repair. -Repair and repaint back walls in the Toddler B, Toddler A, Preschool 2, and Preppers. Ensure trash cans are covered in bathrooms. -Trash can in the Prepper is broken and has no cover.
Correction status: Completed · corrected July 29, 2026 · how corrected: Document · correction was due July 31, 2026
Ensure equipment is accessible. -No books were available in the Toddler B classroom. Remove the broken basket from Preschool 2 classroom. Repair/Replace the couch in the Preschool 3 classroom.
Correction status: Completed · corrected July 29, 2026 · how corrected: Document · correction was due July 31, 2026
Ensure diaper changing mats are in good condition and cleanable. -Replace diaper changing mats in Infant A and Toddler B classrooms.
Correction status: Completed · corrected July 29, 2026 · how corrected: Document · correction was due July 31, 2026
Ensure MAR's are complete and current for any child receiving over-the-counter medication. -Send completed MAR for Child #19, 20, 21, 22, 23, 24, and 25.
Correction status: Completed · corrected July 7, 2026 · how corrected: Document · correction was due July 31, 2026
Ensure infant feeding schedules are completed and current. -Send updated infant feeding schedules for all infants enrolled.
Correction status: Completed · corrected July 7, 2026 · how corrected: Document · correction was due July 31, 2026
Ensure application is completed 60 days prior to expiration.
Correction status: Completed · corrected July 14, 2026 · how corrected: Document · correction was due July 31, 2026
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on June 2, 2026, regarding concerns of not following diapering procedures and staff using cellphones while responsible for caring for children. An investigation was conducted on June 5, 2026. There is no evidence to substantiate this complaint for concerns of not following diaper changing procedures based on the staff interviews conducted. Administrator #1 and five staff members stated children get changed every two hours or immediately when soiled. There is no evidence to substantiate this complaint for staff using cellphones while responsible for caring for children based on staff interviews conducted. Administrator #1 and seven staff members stated staff members do not use cellphones while caring for children. Three staff members stated they have observed staff members using their personal cellphones while caring for children. All staff members interviewed denied using personal cell phones while caring for children.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on March 31, 2026, regarding incorrect staff-to-child ratios. An investigation was conducted on April 1, 2026. This complaint is substantiated for incorrect staff-to-child ratios based on attendance records reviewed. Attendance records reviewed documented classrooms were not in correct staff-to-child ratio on multiple dates between March 24 and March 27, 2026. An additional concern noted was attendance records reviewed documented both children and staff were not signed out of classrooms accurately.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on February 13, 2026, regarding concerns of unqualified staff alone with children, failing to notify parents of an injury, staff using intoxicating substances while working with children, and failing to use appropriate behavior supports. An investigation was conducted on February 19, 2026. There is no evidence to substantiate this complaint for allegations of unqualified staff alone with children based on classroom observations and a review of attendance records and staff file documentation. There is no evidence to substantiate this complaint for failing to notify parents of an injury based on staff interviews conducted. Administrator #1 and three staff members interviewed stated families are notified of any incidents or accidents. No staff were aware of an injury occurring to Child #1 while in care. There is no evidence to substantiate this complaint for staff using intoxicating substances while working with children based on interviews conducted. Administrator #1 and eight staff members interviewed all stated they have never observed any staff members come into the facility under the influence of intoxicating substances and have never done so themselves. No staff members present at the facility appeared to be intoxicated. There is no evidence to substantiate this complaint for failing to use appropriate behavior supports based on observations and interviews conducted. Administrator #1 and eight staff members all denied witnessing any staff not using positive behavioral supports and stated they only use positive behavior management.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on February 20, 2026, regarding concerns of lack of supervision due to sleeping in the classroom, using inappropriate behavior supports, failing to understand the needs of children, interactions with infants, staff under the influence of drugs, and unqualified staff. An investigation was conducted on February 26, 2026. Based on interviews conducted and observations at the visit there is no evidence to substantiate this complaint for lack of supervision due to staff sleeping in the classroom, failing to use appropriate behavior supports, failing to understand the needs of children, inappropriate interactions with infants, or staff under the influence of drugs. All staff interviewed denied participating in or observing any of these allegations. Based on classroom observations and attendance records reviewed, there is no evidence to substantiate this complaint for allegations of unqualified staff alone with children. Classrooms observed at the visit all had staff members qualified through DEEDS Early Learning. All attendance records reviewed reflected staff members were qualified through DEEDS Early Learning.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on November 13, 2025, regarding concerns of not following positive behavior supports. An investigation was conducted on November 19, 2025. This complaint is substantiated for not using positive behavior management strategies. LS #1 interviewed Administrator #1 and 11 staff members during this investigation; 10 of those staff members denied witnessing any staff not using positive behavioral supports and stated they only use positive behavior management techniques themselves. One staff member stated they have observed questionable interactions but did not elaborate further. However, a walkthrough of the facility and observation of classrooms showed a staff member using prohibited acts of behavior management. This staff member was observed yelling in a child's face and roughly placing the child back into a chair for a time out in the two-year-old classroom.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on October 17, 2025, and on October 20, 2025, from the same reporter, regarding concerns of not following and utilizing positive behavior supports due to sending a child home and not documenting behavioral incidents or developing a plan with the families. An investigation was conducted on October 29, 2025. There is no evidence to substantiate this complaint for not following and utilizing positive behavior supports based on staff interviews conducted. Administrator #1 stated on multiple occasions they have either scheduled meetings to develop a plan for Child #1 or invited Parent #1 to view Child #1 on the livestream video footage, and Parent #1 has not attended. Administrator #1 and three staff members stated they have only observed positive behavior management used within the facility. Administrator #1 and three staff members interviewed stated all challenging behaviors are documented, and copies of this documentation were viewed at this visit.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on September 17, 2025, regarding concerns of not using respectful communication with families and not following termination policies. An investigation was conducted on September 23, 2025. There is no evidence to substantiate this complaint for not using respectful communication with families and not following termination policies based on staff interviews and review of the center s parent handbook. Administrator #1 and Staff #1 stated respectful communication was used with the family, and all of the center s parent handbook policies were followed regarding termination of care for a child.
6 regulations cited at this visit.
Ensure staff files are complete. Annual review of sleep safe for Staff #1, #5, and #6. Annual review of abuse and neglect for Staff #1, #5, #6. OCCL Health and Safety for Staff #3. CPR and First Aid for Staff #3 and Staff #4. Release of employment for Staff #2 and Staff #3. Service letter for Staff #4.
Correction status: Completed · corrected September 17, 2025 · how corrected: Document · correction was due August 7, 2025
Ensure children's files are complete. Blood Lead screening results for Child #11 and #12. Developmental plan for Child #3.
Correction status: Completed · corrected August 21, 2025 · how corrected: Document · correction was due August 7, 2025
Ensure surfaces are clean and cleanable. -Ceiling tile in the hallway needs to be replaced. -Back wall in Pre-School 1 and Preschool 2A needs to be cleanable. -Repair non-cleanable areas.
Correction status: Completed · corrected August 7, 2025 · how corrected: Document · correction was due August 7, 2025
Ensure the refrigerator in the Toddler A classroom is cleaned.
Correction status: Completed · corrected August 7, 2025 · how corrected: Document · correction was due August 7, 2025
Ensure cot charts are posted and completed. No cot charts are posted and completed in Pre-School 2A, Preschool 1, and Preppers. -Corrected at visit
Correction status: Completed · corrected July 7, 2025 · how corrected: Facility Visit · correction was due July 7, 2025
Ensure infant bottles are labeled. Two infants' bottles were not labeled correctly. -Corrected at visit-
Correction status: Completed · corrected July 7, 2025 · how corrected: Facility Visit · correction was due July 7, 2025
6 regulations cited at this visit.
Ensure children's files are complete. Child #4 needs a health appraisal.
Correction status: Completed · corrected December 6, 2024 · how corrected: Document · correction was due January 6, 2025
Ensure vents are clean and dust-free. Dust build up on vents in Toddler A, Toddler B, Preschool A, and Preschool 2. Ensure trash cans are covered in bathroom in the Preppers and PreSchool 2. -Corrected at visit.
Correction status: Completed · corrected December 9, 2024 · how corrected: Document · correction was due January 6, 2025
Ensure nap equipment is labeled or has an updated cot chart. -Corrected at visit
Correction status: Completed · corrected December 6, 2024 · how corrected: Document · correction was due January 6, 2025
Ensure equipment is in good condition and enough for children enrolled. Add and/or replaced book in Toddler B and PreSchool 2.
Correction status: Completed · corrected December 9, 2024 · how corrected: Document · correction was due January 6, 2025
Ensure soap is available in twaddler diaper changing area. Soap dispenser is hanging off wall and not able to be used. -Corrected at Visit.
Correction status: Completed · corrected December 6, 2024 · how corrected: Facility Visit · correction was due January 6, 2025
Ensure foot-activated trash can is in the diaper changing area. -Corrected at Visit
Correction status: Completed · corrected December 6, 2024 · how corrected: Facility Visit · correction was due January 6, 2025
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on July 16, 2024, regarding concerns about notifying a parent of a child injury and not completing an accident report within one business day. An investigation was conducted on July 22, 2024. There is no evidence to substantiate this complaint for not notifying a parent of a child's injury and not completing an accident report within one business day based on interviews conducted. Staff members stated Child #1 was not observed being hurt and stated Child #1 never told them about an injury. Staff members stated a report was written after Parent #1 expressed concerns and took Child #1 to the doctor. Staff members stated the report was provided to the parents once an investigation was completed.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on July 5, 2024, regarding concerns about not using respectful communication, including sharing confidential information, staff using loud/threatening tones in the facility, not following staff policies, and not following illness policies. An investigation was conducted on July 10, 2024. This complaint is substantiated for staff using loud/threatening tones in the facility based on interviews conducted with staff members. Staff interviewed stated Staff #1 did use a loud/threatening tone towards an administrator. While responses were mixed, three staff members also stated the administration team has been seen being unprofessional by using inappropriate tones and belittling in front of others. There is no evidence to substantiate this complaint for concerns about sharing confidential information based on interviews conducted. All staff members interviewed stated no confidential information is shared throughout the facility that they are aware of. There is no evidence to substantiate this complaint for not following staff policies based on interviews conducted and observations of facility policies during this visit. Staff interviewed stated staff must work the day before and after a holiday to get paid, which matches the staff handbook. There is no evidence to substantiate this complaint for not following illness policy based on interviews conducted. All staff members stated families are always notified of a contagious illness via the applications used by the facility or by a sign on the classroom door, and noted children are picked up as soon as they show signs of illness. Staff interviewed stated children do not return until symptom-free or with a doctor s note.
7 regulations cited at this visit.
Ensure staff files are complete. Annual review of abuse and neglect for Staff #2 and Staff #5. Orientation for Staff #1. Adult abuse registry for Staff #4 and Staff #7. -Corrected at visit. OCCL Health and Safety training for Staff #6 and Staff #7. Professional Development Plan for Staff #5.
Correction status: Completed · corrected July 30, 2024 · how corrected: Document · correction was due August 9, 2024
Ensure Parent right to know log is completed for enrolling families and enrolled families.
Correction status: Completed · corrected July 31, 2024 · how corrected: Document · correction was due August 8, 2024
Ensure children's files are complete. Blood Lead screening results for Child #1, #6, and #10
Correction status: Completed · corrected August 6, 2024 · how corrected: Document · correction was due August 9, 2024
Ensure trash is covered. No lids in preschool 1 bathroom and indoor playroom bathroom. -Corrected at visit.
Correction status: Completed · corrected July 3, 2024 · how corrected: Document · correction was due August 9, 2024
Ensure rest equipment is labeled. Nap equipment was not labeled in the Twaddler and Preschool 1 classroom.
Correction status: Completed · corrected July 31, 2024 · how corrected: Document · correction was due August 9, 2024
Ensure classroom have enough equipment. Twaddles classroom needs additional equipment in language/literacy, manipulatives, and dramatic play.
Correction status: Completed · corrected July 31, 2024 · how corrected: Document · correction was due August 9, 2024
Ensure there is enough supplies for a shelter in place.
Correction status: Completed · corrected July 31, 2024 · how corrected: Document · correction was due August 9, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On May 16, 2024, a complaint was called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on May 16, 2024, and accepted it for investigation regarding concerns of improper discipline. An investigation was conducted on May 16, 2024. There is no evidence to substantiate this complaint for improper discipline based on interviews conducted. Staff members interviewed stated they had never witnessed any improper discipline and stated they had not witnessed Staff #1 pin a child against a wall with the crib. An additional concern noted was the facility was notified of suspected abuse of a child in care and did not make a report to the Child Abuse and Neglect Report Line. An additional concern noted at the visit was a staff member was observed on a cell phone while caring for children.
1 regulation cited at this visit.
Ensure staff files are complete. Staff #1 needs OCCL health and Safety training. Staff #2 needs a job description.
Correction status: Completed · corrected July 3, 2024 · how corrected: Document · correction was due June 6, 2024
1 regulation cited at this visit.
Ensure staff files are completed. References are needed for Staff #1 and Staff #2.
Correction status: Completed · corrected July 3, 2024 · how corrected: Document · correction was due March 28, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on January 22, 2024, regarding concerns of lack of supervision, staff performing other duties such as using personal cellphones while caring for children, and not providing truthful information to a parent or OCCL. An investigation was conducted on January 30, 2024. This complaint is substantiated for lack of supervision based on attendance records reviewed from January 18, 2024. Attendance records reviewed showed two classrooms over staff-to-child ratio and one classroom over maximum group size on this date. This complaint is substantiated for Staff #1 using her cell phone in the classroom with children present. This complaint is substantiated for not providing truthful information based on documentation collected at the visit and interviews with staff members because Staff #1 first indicated to Parent #1 that nothing was around Child #1 to cause an injury but later stated Child #1 had a shaker toy. During this investigation, LS Daffern requested the timecard for Staff #2 and was provided with contradicting information and times from staff. An additional concern noted at this visit was incomplete attendance records for children and staff members, as there were several records with the children and staff not being signed in and out or documenting transitions.
2 regulations cited at this visit.
Ensure all children and staff are signed into the classroom attendance sheet.
Correction status: Completed · corrected January 17, 2024 · how corrected: Facility Visit · correction was due January 17, 2024
Ensure all lesson plans are updated and hung up.
Correction status: Completed · corrected January 17, 2024 · how corrected: Facility Visit · correction was due January 17, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on September 28, 2023, regarding concerns about staff having other duties and/or responsibilities resulting in improper staff-to-child ratios, the administrative team not being available to help, and not notifying families of exposure to contagious illness. An investigation was conducted on October 3, 2023. This complaint is substantiated for administration not being available to help based on observation and interviews conducted with staff members. There is no evidence to substantiate this complaint staff members having other duties or responsibilities based on interviews conducted. There is no evidence to substantiate this complaint for improper staff-to-child ratios based on interviews conducted and observations during this visit. All classrooms were within proper staff-to-child ratio during the visit. There is no evidence to substantiate this complaint for not notifying families of exposure to contagious illness based on interviews conducted. All but one staff member interviewed noted families are always notified of a contagious illness via the applications used by the facility or by a sign on the classroom door, and Administrator Debra Romish stated no children have been sent home sick recently.
1 regulation cited at this visit.
Ensure staff Files are completed. Staff #1 needs orientation, one additional reference, release of employment, and service letters.
Correction status: Completed · corrected November 22, 2023 · how corrected: Document · correction was due November 22, 2023
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on August 8, 2023, regarding concerns about not following the release of children policies and providing untruthful information. An investigation was conducted on August 11, 2023. This complaint is substantiated for failing to release a child to a parent and providing untruthful information based on interviews conducted. While the staff members interviewed stated they were verifying the information on the custody agreement for Child #1, a copy of the agreement clearly states Parent #2 had custody of Child #1 on the date of this incident.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on June 30, 2023, regarding incorrect staff-to-child ratios. An unannounced visit was conducted on July 5, 2023, to investigate this complaint. This complaint is substantiated for improper staff-to-child ratios because multiple classrooms were out of ratio based on a review of attendance records. Additional concerns noted were maximum group size was exceeded in three classrooms, an unqualified staff was alone with children, toddlers were not cared for in an area physically separate from the older children, and staff and child attendance records were incomplete.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on June 30, 2023, regarding concerns about a child not receiving their medication. An investigation was conducted on July 5, 2023. There is no evidence to substantiate this complaint for a medication error because the facility notified Parent #1 there was no medication left. Parent #1 continued to drop off Child #1 without the medication for three days.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received multiple complaints between June 1, 2023, and June 9, 2023, regarding improper staff-to-child ratios, maximum group size requirements not being followed, and children being cared for in an unlicensed area. An investigation was conducted on June 6, 2023. Based on the documentation provided, the complaints are substantiated. Attendance records showed proper staff-to-child ratios were not followed in the Preschool I classroom on May 24, 2023, and in the two-year-old classroom on June 2, 2023. The records also verified maximum group size was exceeded in the Infant A classroom on May 30, 2023, and in the Infant B classroom on June 2, 2023. Two staff interviewed stated some classrooms are over ratio in the morning depending on staff s schedules. Attendance records dated May 31, 2023, also showed two children were cared for at the front desk, which is an area not approved for child care. Additional concerns noted were arrival and departure times for staff and children were not accurately documented.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on June 20, 2023, regarding not notifying parents of important information. An investigation was conducted on June 26, 2023. Based on an interview and documentation received, this complaint is substantiated for not clearly communicating with enrolled families. The facility utilized a means of communication not listed within the parent handbook or enrollment agreement. The messages sent to the families did not align with the information provided to families verbally on June 19, 2023. There is no evidence to substantiate for improper transportation based on an interview conducted. Ms. Romish stated she is unaware of an incident with any child being returned to their elementary school by their school bus. Ms. Romish noted an incident where a driver attempted to drop a child off on the wrong side of the building, but Ms. Romish stated brought this child into the facility.
12 regulations cited at this visit.
Ensure all documentation and states are truthful.
Correction status: Completed · corrected July 5, 2023 · how corrected: Facility Visit · correction was due July 5, 2023
Ensure all staff files are completed. Staff #1 needs first aid.
Correction status: Completed · corrected July 7, 2023 · how corrected: Document · correction was due August 2, 2023
Ensure the parent right-to-know log is completed.
Correction status: Completed · corrected July 17, 2023 · how corrected: Document · correction was due August 2, 2023
Ensure children have progress documented.
Correction status: Completed · corrected July 7, 2023 · how corrected: Document · correction was due August 2, 2023
Ensure children's attendance is completed with exact arrival and departure time.
Correction status: Completed · corrected July 5, 2023 · how corrected: Facility Visit · correction was due August 2, 2023
Ensure all trash cans are covered. No lids in Twaddler and Pre-School bathrooms.
Correction status: Completed · corrected July 10, 2023 · how corrected: Document · correction was due August 2, 2023
Ensure food free of Spoilage.
Correction status: Completed · corrected July 5, 2023 · how corrected: Facility Visit · correction was due August 2, 2023
Ensure soap and water is available.
Correction status: Completed · corrected July 10, 2023 · how corrected: Document · correction was due August 2, 2023
Ensure the foot-active trash can is operational. Trash can in the preppers in broken.
Correction status: Completed · corrected July 10, 2023 · how corrected: Document · correction was due August 2, 2023
Ensure medication administration record is completed correctly and completely by parents.
Correction status: Completed · corrected July 5, 2023 · how corrected: Facility Visit · correction was due July 5, 2023
Ensure written feeding schedules for all infants. Child #17 needs an updated schedule. Ensure all infant bottles and cups are labeled. Two cups on the counter with no labels.
Correction status: Completed · corrected July 28, 2023 · how corrected: Document · correction was due August 2, 2023
Ensure lesson plans are completed and hung up. Send in one week of lesson plans for all classes.
Correction status: Completed · corrected July 10, 2023 · how corrected: Document · correction was due August 2, 2023
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on April 27, 2023, regarding not following procedures for monitoring the center entrance and the presence of the administrator. An investigation was conducted on May 5, 2023. This complaint is substantiated for not following procedures for monitoring the center entrance. A parent was unable to enter the building to pick up their child for an undetermined amount of time due to the facility s key fob being programmed to shut off.
2 regulations cited at this visit.
Ensure children are supervised by a qualified staff member. Complete DEEDS certification for a staff member.
Correction status: Completed · corrected July 5, 2023 · how corrected: Facility Visit · correction was due June 9, 2023
Ensure infant feeding schedules are completed and updated monthly.
Correction status: Completed · corrected May 9, 2023 · how corrected: Document · correction was due June 9, 2023
1 regulation cited at this visit.
One staff member was missing documentation of orientation.
Correction status: Completed · corrected April 13, 2023 · how corrected: Facility Visit · correction was due April 13, 2023
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on February 28, 2023, regarding lack of supervision, insufficient staff to meet the needs of the center, indoor temperature, not following diapering requirements, infant feeding requirements, and staff not being truthful with providing information to families. An investigation was conducted on March 7, 2023. There is no evidence to substantiate this complaint for lack of supervision or insufficient staff based on interviews conducted with staff members and observations at the facility visit. There is no evidence to substantiate this complaint for indoor temperature based on room temperature observed at the visit. There is no evidence to substantiate this complaint for not following diapering requirements or not following infant feeding requirements based on staff interviews. There is no evidence to substantiate this complaint for not being truthful in providing information to families based on interviews conducted.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on March 1, 2023, regarding improper staff-to-child ratios and maximum group size, staff members who have not been determined eligible being left alone with children, staff not following the infant feeding schedule, staff not following diapering requirements and staff not being truthful with providing information to families. An investigation was conducted on March 7, 2023. There is no evidence to substantiate this complaint for improper staff-to-child ratios and exceeding maximum group size based on a review of attendance records and observations at the visit. There is no evidence to substantiate this complaint for staff who have not been determined eligible being left alone with children based on the review of attendance records. There is no evidence to substantiate this complaint for not following the feeding schedule based on staff interviews and observation of infant daily sheets and updated infant feeding schedules. There is no evidence to substantiate this complaint for not following diapering requirements based on interviews conducted. There is no evidence to substantiate this complaint for not being truthful in providing information to families based on interviews conducted. An additional concern noted was staff attendance records were incomplete or inaccurate due to staff not signing out for lunch breaks and end-of-day times being incorrect
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on March 6, 2023, regarding following handbook policies on positive behavior supports and suspension, not providing alternate activities during nap time, and a disorganized system. An investigation was conducted on March 7, 2023. There is no evidence to substantiate this complaint for not following handbook policies on positive behavior supports and suspension as these policies were defined in the parent handbook which was acknowledged at the time of enrollment. Video footage is not recorded, therefore it could not be reviewed by the Reporter as requested. There is no evidence to substantiate this complaint for not providing alternative activities during naptime based on interviews conducted and activities observed in each classroom. There is no evidence to substantiate this complaint for a disorganized system as all documentation was easily accessible when requested.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on February 15, 2023, regarding improper discipline and not following handwashing requirements. An investigation was conducted on February 17, 2023. There is no evidence to substantiate this complaint for improper discipline based on interviews conducted and statements provided. There is no evidence to substantiate this complaint for not following handwashing requirements based on interviews conducted.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
: The Office of Child Care Licensing (OCCL) received a complaint on February 16, 2023, regarding improper staff-to-child ratios and maximum group size. An investigation was conducted on February 17, 2023. There is no evidence to substantiate this complaint for improper staff-to-child ratios or exceeding maximum group size based on classrooms observed and attendance records reviewed.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on February 7, 2023, regarding improper staff-to-child ratios and maximum group size. An investigation was conducted on February 10, 2023. This complaint is substantiated for improper staff-to-child ratios and exceeding maximum group size because multiple classrooms were out of staff-to-child ratio based on a review of attendance records and interviews with staff members. Additional concerns noted were staff and child attendance records were incomplete or inaccurate.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on January 26, 2023, regarding improper staff-to-child ratios and maximum group size. An investigation was conducted on January 27, 2023. This complaint is substantiated for improper staff-to-child ratios and exceeding maximum group size because multiple classrooms were not following proper staff-to-child ratio based on a review of attendance records and interviews with staff members. Another concern noted was staff and child attendance records were incomplete and did not document combining classes for nap time.
7 regulations cited at this visit.
Ensure all staff has an eligibility letter or provisional eligibility letter before starting their employment.
Correction status: Completed · corrected January 24, 2023 · how corrected: Facility Visit · correction was due January 24, 2023
Ensure all staff files are completed. - Professional development plans are needed for Staff #4,5,6,7,9,11,12,13, 14,15, and 16. -Orientation is needed for Staff #8, 17, and 18. -References are needed for staff #18. -Service letters are needed for Staff #8,10,17, and 18. -Job descriptions are needed for staff #1.
Correction status: Completed · corrected March 22, 2023 · how corrected: Document · correction was due February 20, 2023
Health and Safety training needs to be completed by Staff # 2,3,4,5,6,7,8,10,11,12,13,14,15,17, and 18.
Correction status: Completed · corrected March 22, 2023 · how corrected: Document · correction was due February 20, 2023
Ensure all surfaces are well-repaired and cleanable. - Patches in the hallway need to be smoothed and painted.
Correction status: Completed · corrected February 8, 2023 · how corrected: Document · correction was due February 20, 2023
Ensure all children have top and bottom covering during naptime. -A child in the Toddler B classroom had no blanket or sheet.
Correction status: Completed · corrected January 24, 2023 · how corrected: Facility Visit · correction was due February 20, 2023
Ensure each classroom has enough equipment in each activity area. -The twaddler room needs more equipment in manipulatives, blocks, art, and dramatic play. - Preschool 1 room needs manipulatives, dramatic play, science, and music
Correction status: Completed · corrected February 8, 2023 · how corrected: Document · correction was due February 20, 2023
Ensure there is emergency water and food in the center at all times. - No water or food for shelter in place.
Correction status: Completed · corrected February 8, 2023 · how corrected: Document · correction was due February 20, 2023
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on December 21, 2022, regarding improper discipline. An investigation was conducted on December 28, 2022. This complaint is substantiated for improper discipline because based on staff statements and interviews conducted, Staff #1 placed a child in a bathroom and closed the door when the child was crying during naptime. An additional concern noted at the visit was Staff #1 is not qualified through DEEDS Early Learning to be alone with children. Staff #1 was alone in the classroom on the day of the incident.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on November 7, 2022, regarding incorrect staff-to-child ratios. This complaint is substantiated for incorrect staff-to-child ratios because multiple classrooms were out of ratio based on a review of attendance records and interviews with staff members. Concerns noted were staff and child attendance records were incomplete.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing received a complaint on November 2, 2022, regarding not following health exclusions and center policies, staff qualifications, unqualified staff being alone with children, kitchen sanitation and food concerns, and incomplete emergency information for children. An investigation was conducted on November 4, 2022. There is no evidence to substantiate this complaint for not following health exclusion and center policies because the center notified parents of illness in the classroom and stated all health exclusion and center policies were followed. There is no evidence to substantiate this complaint for teacher qualifications because all classrooms had a certified teacher present as observed and documented by attendance records. There is no evidence to substantiate this complaint for unqualified staff being alone based on a review of attendance records. There is no evidence to substantiate this complaint for kitchen sanitation or food concerns because the kitchen was observed to be clean, and there was no spoiled food observed. There is no evidence to substantiate this complaint for incomplete emergency information for children because all children have a profile on their Show-N-Tell App which is available to staff. A concern noted at the visit was attendance records documented classrooms had been out of ratio in the mornings. The toddler classroom was out of ratio on the day of the visit by having 14 children with two teachers signed in, and on another day eight children with one teacher, and the preschool room had 14 children with one teacher signed in for seven minutes earlier in the morning on the day of the visit.
9 regulations cited at this visit.
Ensure all required documentation has been submitted for a comprehensive background check.
Correction status: Completed · corrected December 9, 2022 · how corrected: Document · correction was due November 20, 2022
Ensure all staff files are completed, Review of safe sleep id needed for Staff # 1,2,3,5,6,8,9,10,11,12,13,14,15 Review abuse and neglect is needed for Staff # 1,2,3,4,5,6,8,9,10,11,12,13,14,15 Orientation is needed for Staff # 7,8,11,14 Job description is needed for Staff # 7. References are needed for Staff # 2,4,7,12. Declaration and Drug/ Alcohol statement is needed for Staff # 1,2,3,4,5,6,7,8,9,10,11,12,13,14,15. Adult abuse registry is needed for Staff # 7, 11. Health appraisal with TB is needed for staff # 11. Release of employment is needed for Staff # 4, 5, 9, 11, 14. Service letters are needed for Staff # 1,2,4,6,9,11,12,13,14,15.
Correction status: Completed · corrected November 17, 2022 · how corrected: Document · correction was due November 20, 2022
Ensure there is a parent-right-to-know log for all enrolled children and touring families.
Correction status: Completed · corrected November 16, 2022 · how corrected: Document · correction was due November 20, 2022
Ensure all children files are completed. Lead lab screening results are needed for Child # 1, 2, 4, 10. A health appraisal for child # 13, 14.
Correction status: Completed · corrected November 23, 2022 · how corrected: Document · correction was due November 20, 2022
Ensure all trash cans are covered and in working condition. Trash can in the Pre-School 2 room is broken.
Correction status: Completed · corrected November 16, 2022 · how corrected: Document · correction was due November 20, 2022
Ensure all cots are labeled. There was no cot chart or names on cots in the old year room.
Correction status: Completed · corrected November 17, 2022 · how corrected: Document · correction was due November 20, 2022
Ensure there is a changing mat in each diaper-changing location. Preppers and Twaddlers rooms do not have mats. Twaddler room needs a foot activated trash can in diaper area.
Correction status: Completed · corrected November 17, 2022 · how corrected: Document · correction was due November 20, 2022
Ensure monthly fire and evacuation drills are being completed monthly.
Correction status: Completed · corrected November 16, 2022 · how corrected: Document · correction was due November 20, 2022
Ensure all infant bottles are labeled. One child's bottles are not labeled in the infant room.
Correction status: Completed · corrected November 17, 2022 · how corrected: Document · correction was due November 20, 2022
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing received a complaint on October 4, 2022, regarding not providing lunch for children, no security measures at the entrance of the building, and not changing children when a child has an accident. An investigation was conducted on October 6, 2022. There is no evidence to substantiate this complaint for the center not providing lunch because parents are required to provide lunches and the staff stated they contact the parent in the morning if a lunch has not been provided for a child. There is no evidence to substantiate this complaint for a lack of security measures because the second set of doors are security doors and are always locked. The front door automatically locks when closed and all families have key fobs to be able to unlock the door. There is no evidence to substantiate this complaint for not changing children when needed because all staff interviewed stated a child would be changed as soon as staff were aware the child had an accident and the area would be cleaned appropriately.
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