KIDS KINGDOM ELC INC. #2

The Office of Child Care Licensing received a complaint on July 31, 2026, regarding allegations of not informing families of an eye injury and not providing a written report, a child being sent home with fecal matter in their underwear and not using respectful communication with families. An investigation began on August 10, 2026, but entry to the facility was not achieved, and concluded on August 19, 2026, with an onsite visit. Three staff members were interviewed, as Owner #1 and Administrator #1 were not available at the time of this visit. The staff members were interviewed separately and denied knowledge of an eye injury occurring at the center or receiving a related concern from a family. Staff #1 stated they had a conversation with a parent regarding a child waking up other children during nap time but denied raising their voice and described interactions as a normal conversation. All three staff stated they were unaware of any child going home with fecal matter in their underwear and stated these concerns were not brought to their attention. Findings: Based on the results of the investigation, this complaint was: No Evidence to Substantiate.

The Office of Child Care Licensing received a complaint on August 4, 2026, regarding allegations of lack of supervision that resulted in two children leaving the center without staff knowledge approximately six months to a year ago and walking to their home in a nearby apartment complex. There was no written documentation of this incident at the facility. An investigation began on August 10, 2026, and concluded on August 21, 2026, including interviewing a staff member and the administrator. The staff member interviewed acknowledged propping the door open, and two children leaving the center without being noticed by the remaining staff member. An additional concern noted during this investigation was the failure to notify OCCL when a child(ren) were missing while in the center s care. Findings: Based on the results of the investigation, this complaint was: Substantiated.

OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received on June 10, 2026. On June 5, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of not using positive behavior management, resulting in bruising left on a child. An investigation was conducted beginning June 11, 2026, and concluding on June 29, 2026. This complaint is substantiated for the use of prohibited acts of behavior management by both staff present at the facility on June 3, 2026, based on review of video footage and interviews conducted. Video footage for approximately one hour and forty-five minutes was reviewed, from 9:19 am 10:30 am, and from 1:57 pm to 2:30 pm. During this time span, Staff #1 is observed pulling multiple children by one arm at least 33 times. Additionally, Staff #1 pushes children multiple times, causing at least one child to hit their head on a bookshelf. Staff #1 uses restraint on two children, one of which Staff #1 holds onto their lap, slaps in the face, and yanks their head down by their hair. Staff #1 threatens to spray a child in the face with an unknown substance. Staff #1 is heard speaking in a threatening and demeaning tone several times, including telling a child I will fuck you up, and I will whoop your fucking ass, and takes a child into the bathroom alone for a period of time. One child is observed to be in time-out, consisting of a combination of being restrained by Staff #1 and being made to stand facing a wall for a total of 45 minutes. Another child was observed to be in time-out for a period of at least 11 minutes. Additionally, Staff #1 pointed their finger in a child s face multiple times, held a child over their head while speaking inappropriately, made negative comments about children, and jabbed a child in the sternum while yelling. Staff #2 was seen dumping a child onto the classroom floor from their nap cot and placing their leg over the child during nap time . Staff #2 was present in the classroom during some of these noted actions of Staff #1. When interviewed, Staff #2 denied seeing anything inappropriate occur in the classroom on June 3, 2026. Multiple additional concerns were noted during this investigation. This includes the failure of staff to follow the requirements for reporting suspected abuse and neglect from a staff member. Staff #2 was present in the classroom during inappropriate actions from Staff #1 and failed to say anything or make a report to the Abuse and Neglect Report Line. When interviewed, Staff #2, Staff #4, and Administrator #1 did not note the proper procedure for handling suspected abuse and neglect, all noting they would contact Administrator #1 rather than call the Abuse and Neglect Report Line. Staff #2 denied recognizing any inappropriate behavior from Staff #1 in the classroom. An additional concern is not having an understanding of and respect for children and their needs, including a respect for a child s family and culture. During nap time, Staff #1 and Staff #2 engage in conversation in front of children who are awake, calling children names and demeaning their families, including comparisons of racial background, noting the children are not disciplined. The overall actions and conversation in the video footage show a lack of understanding or respect for the needs of the children in care. In the interview with Administrator #1, they commented on the children s negative actions when recounting their review of video footage, noting their observation was the children did not want to sit on the carpet or did not want to lay and be quiet during nap time. An additional concern is the chronic use of personal cellphones while in the classroom. Staff #1 repeatedly used their cellphone while responsible for caring for children, including a video chat with someone while alone with the children. Staff #2 is observed using their cellphone during nap time, and when interviewed, stated they only use it to contact families. An additional concern is lack of supervision, as both staff members are observed leaving the classroom unsupervised during the footage. When interviewed, Staff #2 stated that due to limited staff, classrooms are sometimes out of staff-to-child ratio. Additionally, at one point a child climbs onto a bookshelf and walks on it, and Staff #1 acknowledges the action but is heard stating, it s fine, [they] can hurt [themselves]. An additional concern noted was a lack of materials available in the classroom based on video footage and direct observation of the classroom. There were two puzzles, one bin of blocks, some dramatic play materials and dolls, one or two music toys, and some color sorting bins. Additional concerns include the lack of an activity schedule, not following a lesson plan, failure to provide appropriate interactions with preschool-age children, and not following sleep requirements. The children were required to remain on their nap cots for a period of four hours on June 3, 2026. Video footage from the morning shows a lack of positive interactions with the children, and lack of guidance, structure, or clear expectations. Children were told to sit on the carpet after completing breakfast and were disciplined for not remaining still on the carpet for an extended period of time with no guidance or activity. An additional concern is the administrator not being present the required number of hours based on interviews and lack of documentation. Staff interviewed each answered differently regarding the amount of time Administrator #1 is present, with one staff member stating they are present only to an hour daily before going to the other associated facility. No attendance documentation for Administrator #1 was available. An additional concern is the lack of a working telephone for the facility. An additional concern noted was receipt of information from Adult #1 regarding an injury to Child #1 occurring in July 2025, in

The Office of Child Care Licensing (OCCL) received a complaint regarding allegations of the center not notifying OCCL of a loss of electricity, not maintaining the appropriate classroom temperature, and not being able to prepare meals for the children. Unannounced visits were conducted on February 6 and 9, 2026. The complaint is substantiated for not notifying OCCL of a loss of electricity. Owner #1 and four staff members stated there was a full loss of electricity for approximately one hour on February 5, 2026, and a partial power outage from February 5 through 6, 2026. There is no evidence to substantiate this complaint for not maintaining appropriate classroom temperature based on the interviews conducted. Owner #1 and three staff members stated there was no impact to the temperature of the classrooms. There is no evidence to substantiate the allegation that meals had not been served because Staff #2 stated all meals had been served on February 5, 2026. An additional concern noted during this investigation is the center did not have a person trained in day-to-day operations available during center hours when the administrator is absent from the center.

Ensure staff files are complete. *Signed PD plans needed for staff #1, 2, 3, 4

Correction status: Completed · corrected January 16, 2026 · how corrected: Document · correction was due February 6, 2026

Ensure child files are complete. *Child #2 needs immunization record and blood lead screening *Child #7 needs blood lead screening

Correction status: Completed · corrected February 11, 2026 · how corrected: Document · correction was due February 6, 2026

Ensure gates on playgrounds have working self-latching closures.

Correction status: Completed · corrected March 6, 2026 · how corrected: Document · correction was due February 6, 2026

Ensure there is a working foot-activated dedicated trash can for diapers and a separate covered trash can.

Correction status: Completed · corrected February 27, 2026 · how corrected: Document · correction was due February 6, 2026

Ensure complete application is submitted 60 days in advance.

Correction status: Completed · corrected January 8, 2026 · how corrected: Document · correction was due January 12, 2026

A complaint was received on February 20, 2025, regarding concerns about improper diaper changing procedures, lack of child development plans and parent conferences, failure to permit release of a child, and termination of care without notice. There is no evidence to substantiate this complaint for improper diapering because Administrator #1 and two staff members interviewed stated diapers are checked hourly and changed at least every two hours. There is no evidence to substantiate this complaint for lack of a development plan and parent conference because Administrator #1 provided a completed developmental plan for Child #1, and noted Parent #1 chose not to attend the scheduled conference and Adult #1, the new guardian, has not yet been offered one. There is no evidence to substantiate this complaint for failure to permit release of a child because Administrator #1 provided written evidence of a meeting with Adult #1 to discuss change of custody and denied not permitting Adult #1 to pick up Child #1. There is no evidence to substantiate this complaint for terminating child care without notice because Administrator #1 denied terminating care for Child #1 and as of the date of the investigation visit, Child #1 was still enrolled.

A complaint was received on January 9, 2025, regarding concerns about improper discipline. There is no evidence to substantiate this complaint because Administrator #1 and all three staff interviewed denied pinching the cheeks of any children, or witnessing children being pinched. During observation of the facility, no pinching or inappropriate discipline was observed by sight or sound. There is no video evidence available for review as the facility does not currently have operating cameras.

Submit two week's worth of documentation of the administrator's presence at least 50% of the hours of operation.

Correction status: Completed · corrected January 28, 2025 · how corrected: Document · correction was due February 7, 2025

Submit the following to complete staff files: prof. dev. plans for staff #1, 5, 6; CPR/FA certification for staff #5,6; eligibility letters for staff #5, 6; updated annual abuse and neglect for staff #1, 5, 6, 2, 3, 4 (2,3,4 were CAV); documentation of service letter being sent for staff #1. Not determined - annual training hours for #5, 6. Discussed OCCL 7 our health and safety training completion upon hire, prior to starting.

Correction status: Completed · corrected February 6, 2025 · how corrected: Document · correction was due February 7, 2025

Send the following to complete children's files: developmental plans for child #1, 2, 7, and 8; blood lead screening results for Child #2.

Correction status: Completed · corrected February 4, 2025 · how corrected: Document · correction was due February 7, 2025

Ensure ceiling tile are clean with no water damage. Replace two ceiling tiles in the two-year-old and toddler classrooms.

Correction status: Completed · corrected January 16, 2025 · how corrected: Document · correction was due February 7, 2025

Ensure the refrigerator and freezer have working thermometers reading 41 and 0 degrees F., respectively.

Correction status: Completed · corrected January 9, 2025 · how corrected: Facility Visit · correction was due February 7, 2025

Send photos of additional materials in blocks, arts, dramatic play, and language/literacy for the toddler room.

Correction status: Completed · corrected January 16, 2025 · how corrected: Document · correction was due February 7, 2025

Submit the following to complete the first aid kit: an eye patch/dressing, and tweezers.

Correction status: Completed · corrected January 9, 2025 · how corrected: Facility Visit · correction was due February 7, 2025

Post clear, current lesson plans containing all developmental areas with special activities in all classrooms. Send photos and one week of plans to OCCL.

Correction status: Completed · corrected January 27, 2025 · how corrected: Document · correction was due February 7, 2025

Ensure staff files are completed. Staff #1 needs OCCL health and Safety training. Staff #2 needs a job description.

Correction status: Completed · corrected February 22, 2024 · how corrected: Document · correction was due February 20, 2024

Ensure the refrigerator is below 41 degrees in the kitchen.

Correction status: Completed · corrected February 1, 2024 · how corrected: Document · correction was due February 20, 2024

Ensure cot charts are updated and hung up in Preschool room.

Correction status: Completed · corrected January 31, 2024 · how corrected: Facility Visit · correction was due February 20, 2024

Submit the following to complete children's files: Health appraisals for four children, immunizations for two children, blood lead test results for three children, and developmental plans for three children.

Correction status: Completed · corrected August 4, 2023 · how corrected: Document · correction was due August 14, 2023

Obtain an emergency water supply to support staff and children for 24 hours.

Correction status: Completed · corrected July 27, 2023 · how corrected: Document · correction was due August 14, 2023