Delaware records · New Castle County · Wilmington
WILMINGTON HEAD START, INC. - WEST END CENTER
Licensed Child Care Center · Wilmington, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 250487
- Operation type
- Licensed Child Care Center
- Address
- 1725 WEST 8TH STREET, Wilmington, DE 19805
- Licensed capacity
- 129
- Ages served, as listed
- 3 years through 5 years.
- Hours, as listed
- 8:00 AM – 5:00 PM
- State programs listed
- Child Care Food Program;Nonprofit
The record in numbers
| Compliance visits | 2 |
| Complaint investigations | 3 |
| Citations recorded | 6 |
| Citations with correction completed, per the state | 6 |
| Citations with correction still pending, per the state | 0 |
| Record span | September 26, 2022 – February 13, 2024 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2024 | 1 | 0 |
| 2023 | 3 | 1 |
| 2022 | 1 | 5 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on January 10, 2024, regarding staff not using respectful communication, not following proper diapering procedures, and not following policies regarding arrival times and access to the center. An investigation was conducted on January 17, 2024. Based on the results of this investigation, there is no evidence to substantiate that staff are not using respectful communication because all five staff members who were interviewed stated they have never observed any staff member using inappropriate language with or in front of children. There is no evidence to substantiate the center is not following the diapering procedure because a pull-up was provided when Child #1 did not have one available. There is also no evidence to substantiate that the center is not following policies regarding arrival times and access to the center because the center administrator stated Parent #1 was not allowed to enter the classroom before opening time per center policy and was prohibited from entering the center due to a violation of the parent code of conduct. An alternative person was permitted to drop off and pick up Child #1. When Parent #1 returned to the center after being prohibited, Wilmington Police Department was contacted.
1 regulation cited at this visit.
Ensure children's health appraisals are updated every 13 months. Child #5 needs a new health appraisal. Send a copy to OCCL by 10-16-2023.
Correction status: Completed · corrected October 12, 2023 · how corrected: Document · correction was due October 16, 2023
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The state recorded no written conclusion for this investigation.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On March 8, 2023, a complaint was called into the Report Line and accepted by the Institutional Abuse Unit (IA). The Office of Child Care Licensing (OCCL) received the complaint on the same date and accepted it for lack of supervision. On March 8, 2023, OCCL was notified by an IA investigator the case would be closed with no concerns. OCCL completed their investigation on March 13, 2023. There is no evidence to substantiate this complaint based on information provided by the IA investigator, OCCL interviews of the administrator, and written staff statements. Video documented Adult #1 was not present in the building, and Child #2 was not unsupervised. Parent #1 stated to the administrator that Child #1 s discomfort in her vagina was caused by a medical condition, not by physical contact.
5 regulations cited at this visit.
Staff files will need the following: Staff #1 and #2 need an administration of medication certificate.
Correction status: Completed · corrected October 17, 2022 · how corrected: Document · correction was due October 16, 2022
Children's files were missing the following: - Child # 1, 4, 5, 6, 11, 12, and 15 need blood lead screenings complete. Send a copy of results of confirmation of a scheduled appointment.
Correction status: Completed · corrected October 18, 2022 · how corrected: Document · correction was due October 16, 2022
Indoor space items:: - Repair/replace the shoe moulding in the following bathrooms and send pictures when complete. The bathroom attached to room 1 and all three hallway bathrooms within the center. - Cover or repair the metal box under the sink in the hallway bathroom. - Repair the metal stall divider in the hallway bathroom. - Spackle/paint the wall in the middle window of classroom 7.
Correction status: Completed · corrected October 17, 2022 · how corrected: Document · correction was due October 16, 2022
The refrigerators read over 41*F in classrooms #1, 2, and 3. Send a picture of the thermometers at the correct temperature.
Correction status: Completed · corrected September 26, 2022 · how corrected: Document · correction was due October 16, 2022
Ventilation fans aren't working in two of the bathrooms in the center. Send copies of work orders/receipt for their repair.
Correction status: Completed · corrected October 17, 2022 · how corrected: Document · correction was due October 16, 2022
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