Delaware records · New Castle County · Wilmington
YMCA OF DELAWARE / CENTRAL BRANCH YMCA CHILDREN'S CORNER 1
Licensed Child Care Center · Wilmington, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 27399
- Operation type
- Licensed Child Care Center
- Address
- 501 WEST 11TH STREET, Wilmington, DE 19801
- Licensed capacity
- 99
- Ages served, as listed
- 6 weeks through 6 years.
- Hours, as listed
- 7:00 AM – 6:00 PM
- State programs listed
- Child Care Food Program;Nonprofit;Purchase of Care
The record in numbers
| Compliance visits | 10 |
| Complaint investigations | 10 |
| Citations recorded | 22 |
| Citations with correction completed, per the state | 18 |
| Citations with correction still pending, per the state | 4 |
| Record span | September 7, 2022 – October 12, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 6 | 5 |
| 2025 | 5 | 5 |
| 2024 | 5 | 5 |
| 2023 | 1 | 1 |
| 2022 | 3 | 6 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. On September 24, 2026, OCCL received a complaint regarding an allegation the program did not inspect the playground area for hazards before being used by the children. There is no evidence to substantiate this complaint for that allegation. The self-report received from Administrator #1 stated the playground was checked by Staff #1, and the bag may have blown into the playground after the check. Staff observed the child pick up the bag, immediately responded by taking the bag, contacting the administrator, ensuring the child had not contacted any substance, and calling 911 and the child s parent. The child was medically examined and discharged with no concerns.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On September 8, 2026, OCCL received a complaint regarding failure to use appropriate behavior supports. This incident was previously self-reported to OCCL by Administrator #1 on August 27, 2026. An investigation began on August 27, 2026, and concluded on September 15, 2026. Based on the self-report, video evidence, and interviews, this complaint is substantiated for failure to use appropriate behavior supports. LS #1 viewed the video footage showing Staff #1 did not use appropriate behavior supports to gain Child #1 s attention while on the playground, resulting in a nail mark being left on Child #1. Staff #1 s employment was terminated by the facility. A concern noted was the center failed to provide a completed accident or injury report to the parent, guardian, or authorized release person on the day of the accident or injury or within one business day. Administrator #2 asked Staff #1 to write up an injury report. Staff #1 never wrote the report, so Administrator #1 wrote the report and provided it to Parent #1, who signed the report on September 2, 2026, for the incident on August 26, 2026.
3 regulations cited at this visit.
Ensure staff files are complete. Please see the circled items on the staffing sheet left during the visit. Staff #12 needs their specialization from DEEDS
Correction status: Pending · correction was due October 9, 2026
Ensure child files are complete. Child #4, 6, and 8 need blood lead screenings. Child #5, 7,8,10,11 need updated health appraisals w/ immunizations.
Correction status: Pending · correction was due October 9, 2026
Giraffes' classroom needs an updated lesson plan
Correction status: Pending · corrected September 18, 2026 · how corrected: Document · correction was due September 18, 2026
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On July 13, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of incorrect staff-to-child ratio and improper combining of ages. An investigation began on July 20, 2026. Based on an interview with the administrator, a review of attendance records, and interviews with staff members, there is no evidence to substantiate this complaint for incorrect staff-to-child ratio or improper combining of ages. Administrator #1 stated children ages three through five are grouped in the Lions classroom during morning drop-off, while children ages one and two are grouped in the Lambs classroom. LS #1 s review of attendance records confirmed these statements.
1 regulation cited at this visit.
A licensee shall ensure supervision and direct observation of children is provided at all times. The staff member received a written warning and counseling from the center.
Correction status: Pending · corrected July 17, 2026 · how corrected: Document · correction was due July 17, 2026
1 regulation cited at this visit.
Staff member observed not using positive behavior supports. A licensee shall ensure that all staff use prevention strategies, appropriate redirection rather than restraint, and positive developmentally-appropriate methods of behavior supports for children, which encourage self-control, self direction, positive self-esteem, social responsibility, and cooperation. Staff member was terminated, and OCCL was sent the termination letter.
Correction status: Completed · corrected June 4, 2026 · how corrected: Document · correction was due June 4, 2026
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On September 5, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding not providing injury reports, not following policies for termination of care, not handling parent complaints, and not using appropriate behavior supports. These concerns were self-reported to OCCL by Administrator #1 at a visit on September 8, 2025. An investigation began on September 8, 2025, and concluded on October 16, 2025. There is no evidence to substantiate this complaint for not providing injury reports, not following policies for termination of care, not handling parent complaints, or not using appropriate behavior supports. Prior to the complaint visit, Administrator #1 sent OCCL documentation regarding communication with Guardian #1, signed behavior reports, and strategies that were put in place to help the staff with classroom management, as well as a plan for Child #1. Documentation was signed by Guardian #1 including behavior reports and termination of care after the two biting incidents. Staff and administrator interviews stated there were no incidents of staff forcing, encouraging, or allowing children to fight, staff were not rude to children, and there was a procedure in place for children to use the bathroom when on the playground.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On July 11, 2025, the Office of Child Care Licensing received a complaint regarding failure to use positive behavior supports. An investigation began on July 17, 2025, and concluded on July 30, 2025. The facility conducted an internal investigation and terminated the employment of Staff #1 on July 15, 2025, prior to the OCCL initial onsite complaint visit. Based on a review of video footage, staff interviews, written statements, and internal investigation records, there is no evidence to substantiate this complaint for failure to use positive behavior supports. Additional concerns noted were although video recordings and staff statements document that Staff #1 did not make physical contact with Child #1, Staff #1 failed to be respectful and used a threatening action while interacting with Child #1. An additional concern noted was that Staff #1 was observed using a cell phone while caring for children.
4 regulations cited at this visit.
Staff files need to be complete. Administration of meds needed for Staff # 1,4,14,7,8,11,13 CPR/ FA needed for Staff #4, 6,7 PD plan needed for Staff #5,7,12 Safe Sleep and annual abuse for Staff #3 Orientation for staff# 6 App/resume for Staff #6 OCCL health and safety needed for staff #5 and #6 2 references needed for staff #5, 6 Health appraisal and TB needed for Staff #6 Adult abuse registry needed for Staff #5 and 6 Service letter returns or attemps needed for Staff # 5 and 6 R of E needed for Staff #6 Staff #15 needs a full file
Correction status: Completed · corrected October 17, 2025 · how corrected: Document · correction was due October 10, 2025
Ensure PRTK tour log is started. Please send started log to OCCL
Correction status: Completed · corrected October 17, 2025 · how corrected: Document · correction was due October 10, 2025
Ensure lesson plans are posted and current.
Correction status: Completed · corrected October 17, 2025 · how corrected: Document · correction was due October 10, 2025
Application must be turned in 60 days before the license expiration.
Correction status: Completed · corrected September 24, 2025 · how corrected: Document · correction was due September 8, 2025
1 regulation cited at this visit.
A licensee shall ensure that all staff use prevention strategies, appropriate redirection rather than restraint, and positive developmentally appropriate methods of behavior supports for children, which encourage self-control, self-direction, positive self-esteem, social responsibility, and cooperation. The incident was self-reported by the administrator. Staff member was seen on camera spraying children with a spray bottle. Staff member was terminated.
Correction status: Completed · corrected August 1, 2025 · how corrected: Document · correction was due August 1, 2025
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing received a complaint on February 26, 2025, and additional information from the same Reporter on March 5, 2025, regarding allegations of failing to provide the required physical activity and outdoor play opportunities for children, incorrect staff-to-child ratios, not providing water to children as needed, and not following diapering procedures. An investigation was conducted on March 5, 2025. Based on the interviews, this complaint is substantiated for failing to provide the required physical activity and outdoor play opportunities for children. Two staff stated they have not gone outside since the end of last summer. Based on interviews and a review of attendance records, there is no evidence to substantiate this complaint for incorrect staff-to-child ratios, failing to provide water, or failing to follow diapering procedures. All documents reviewed showed classrooms maintained correct staff-to-child ratios. All staff interviewed stated water is available throughout the day in all classrooms. Classrooms were observed to have water available at the time of the visit. Documentation reviewed and staff interviews showed checking and changing of diapers is conducted as required.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On October 11, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding cell phone use by staff and not meeting the needs of children. An investigation was conducted on October 17, 2024. There is no evidence to substantiate this complaint for staff using cell phones while caring for children, or not meeting the needs of children. After speaking with administration and observing classrooms, staff members were actively engaged with the children and were not using cell phones. The administrator stated staff sometimes need to use cell phones to access the ProCare application when iPads are not working.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On October 11, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding sanitation issues. An investigation was conducted on October 17, 2024. There is no evidence to substantiate this complaint for sanitation issues. After observations and interviews were conducted, the classrooms were clean, and sanitizing procedures are compliant with DELACARE Regulations.
4 regulations cited at this visit.
Ensure staff files are complete. Staff 31 needs annual review of safe sleep and abuse and neglect, staff #2 needs annual review of safe sleep, staff #3 needs health appraisal and TB, staff #4 needs CPR/FA and health appraisal with TB, staff #5 needs CPR/FA and health appraisal with TB.
Correction status: Completed · corrected October 2, 2024 · how corrected: Document · correction was due October 14, 2024
Ensure child files are complete. Enrollment date needed for child #1, 3, 4, 6. 8, 14 Blood lead results needed for child # 7, 10
Correction status: Completed · corrected October 3, 2024 · how corrected: Document · correction was due October 14, 2024
Ensure indoor space is clean. Vents in giraffes need to be cleaned.
Correction status: Completed · corrected October 3, 2024 · how corrected: Document · correction was due October 14, 2024
Please post a diaper changing procedure above changing tables and any area where diaper changes are happening. Send pics to OCCL
Correction status: Completed · corrected October 3, 2024 · how corrected: Document · correction was due October 14, 2024
1 regulation cited at this visit.
Ensure supervision and direct observation of children is provided at all times. Staff #1 and Staff #2 did not do this when they left a child alone in a classroom. This was corrected when the center administrator reported the two staff members were suspended.
Correction status: Completed · corrected July 26, 2024 · how corrected: Document · correction was due July 26, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On February 5, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision and not notifying OCCL of a child's injury requiring medical attention. An investigation was conducted on February 9, 2024. Based on the results of this investigation there is no evidence to substantiate this complaint because the center administrator notified OCCL s intake worker on January 30, 2024, regarding Child #1 s accident/injury that occurred on January 29, 2024. Also, the center administrator stated she was not aware Child #1 was taken to the doctor for the second accident/injury because the child had not returned to care. There is no evidence to substantiate that children were not being properly supervised because the center administrator and Staff #1 both stated children were being supervised by two staff members at the time of the accident, but Child #1 was injured because he jumped off the steps.
1 regulation cited at this visit.
Ensure floors, walls, and surfaces are cleanable and in good repair. Repair peeling paint on the wall in the Elephants room.
Correction status: Completed · corrected September 18, 2023 · how corrected: Document · correction was due October 8, 2023
1 regulation cited at this visit.
Ensure all staff use positive developmentally-appropriate methods of behavioral support for children. LS Flowers observed video footage of Staff #1 picking up a child by one arm and pushing another child across the surface of a table. This was corrected when Staff #1's employment was immediately terminated.
Correction status: Completed · corrected December 21, 2022 · how corrected: Document · correction was due December 21, 2022
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On August 17, 2022, OCCL received a complaint regarding allegations of not feeding an infant appropriately. An investigation was conducted on August 19, 2022. Based on the results of this investigation, this complaint is substantiated because infant daily logs from August 10, 2022, and August 11, 2022, show Child #1 was not fed according to his monthly infant feeding schedule. The child was not fed the proper amount because he was transitioning from using a bottle to a cup and often refused the cup.
5 regulations cited at this visit.
Ensure proper staff-to-child ratios are maintained at all times. At the time of the visit, the staff member in the infant classroom exited the classroom to enter the other infant classroom.
Correction status: Completed · corrected September 7, 2022 · how corrected: Facility Visit · correction was due September 7, 2022
Submit the following to complete staff files: medication administration and a DEEDs certificate for one staff member.
Correction status: Completed · corrected October 3, 2022 · how corrected: Document · correction was due October 7, 2022
Ensure staff attendance is documented. At the time of the visit, one staff member was not signed into the Bunnies/Infants classroom.
Correction status: Completed · corrected September 7, 2022 · how corrected: Document · correction was due September 7, 2022
Ensure child files contain all required elements. A blood lead screening is needed for two children.
Correction status: Completed · corrected October 3, 2022 · how corrected: Document · correction was due October 7, 2022
Ensure staff and children wash their hands after diaper or toileting. At the time of the visit, a staff member in the Bears classroom did not wash a child's hands after diapering.
Correction status: Completed · corrected September 7, 2022 · how corrected: Facility Visit · correction was due September 7, 2022
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