Delaware records · New Castle County · Wilmington

KINDERCARE (HILLOCK LANE)

Licensed Child Care Center · Wilmington, Delaware

Records presented as of November 5, 2026

The operation, as the state lists it

License number: 27906
Operation type: Licensed Child Care Center
Address: 3449 HILLOCK LANE, Wilmington, DE 19808
Licensed capacity: 68
Ages served, as listed: 6 weeks through 12 years.
Hours, as listed: 6:30 AM – 6:30 PM
State programs listed: Child Care Food Program;Private;Purchase of Care

The record in numbers

Compliance visits	3
Complaint investigations	5
Citations recorded	28
Citations with correction completed, per the state	28
Citations with correction still pending, per the state	0
Record span	January 18, 2023 – September 17, 2025

How to read this record

A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.

Record by year

Year	Visits & investigations	Citations recorded
2025	4	9
2024	1	10
2023	3	9

Visits and investigations, newest first

OCCL Standards ComplaintSeptember 17, 2025Result: No Evidence to Substantiate

A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.

The Office of Child Care Licensing (OCCL) received a complaint on September 2, 2025, regarding concerns of not following diapering procedures and not accurately documenting diaper changes and not being respectful towards children in care. An investigation was conducted on September 10, 2025. There is no evidence to substantiate this complaint for not following diapering procedures and not accurately documenting diaper changes based on staff interviews. Administrator #1 and five staff members stated children s diapers are checked hourly and changed immediately if/when soiled or at least every two hours. Administrator #1 and five staff members stated diaper changes are completed and then documented through the KinderCare application. All staff members interviewed denied putting a diaper change into the KinderCare Application without the diaper change being completed. There is no evidence to substantiate this complaint for not being respectful towards children in care based on staff interviews. Administrator #1 and five staff members stated they have never observed staff members using degrading language/name-calling towards children in care. All staff members interviewed denied using degrading language/name-calling towards children.

OCCL Standards ComplaintJuly 9, 2025Result: Substantiated

A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.

The Office of Child Care Licensing (OCCL) received a complaint on June 20, 2025, regarding unqualified staff working alone in classrooms, not using respectful communication among staff and in front of the children, not being truthful when providing information to parents due to false/incorrect accident/injury reports, and staff using cellphones while responsible for caring for children. An investigation was conducted on June 27, 2025. This complaint is substantiated for unqualified staff working alone in the classroom based on attendance records reviewed for the week of June 18, 2025, through June 24, 2025. On June 18, 2025, there was an Early Childhood Intern alone with infants for four out of the five days of attendance viewed. A staff member with no DEEDS Early Learning qualification was signed in alone with one-year-old children on two of the five days. On June 24, 2025, a staff member was simultaneously signed into two rooms, causing either the infants to be unsupervised or a staff member with no DEEDS Early Learning certificate alone with one-year-old children. This complaint is substantiated for staff using cellphones while responsible for caring for children based on interviews conducted. All staff interviewed staff members use their personal cell phones to communicate in the group chat while caring for the children. There is no evidence to substantiate this complaint for not using respectful communication based on staff interviews conducted. All staff interviewed stated the administration team and staff use respectful communication. There is no evidence to substantiate this complaint for not being truthful when providing information to parents due to false/incorrect accident/ injury reports based on staff interviews. Two staff interviewed stated they were asked to write accident/injury reports without knowing the details of or witnessing the injury under the previous administration. The remaining nine staff interviewed denied ever doing so. An additi onal concern noted at the visit was a staff member was present within the facility and signed in to work with children without having a comprehensive background check completed. Another concern noted is inaccurate attendance records as there were several instances of staff not signing out of their classrooms from June 18, 2025, through June 24, 2025.

Unannounced Full Compliance ReviewJune 3, 2025

9 regulations cited at this visit.

24U — Staff Qualifications

Ensure staff alone with children, are qualified through DEEDS. Upon arrival, Staff #1 was alone with 4 three-year-olds and Staff #10 was alone with 8 four-year-olds. The administrator needs Infant/Toddler specialization on the DEEDS certification.

Correction status: Completed · corrected June 6, 2025 · how corrected: Document · correction was due June 6, 2025

30U — Personnel Files

Ensure staff files are complete. Orientation for Staff #14, #16. OCCL health and safety for Staff #1, #3, #4, #9, #10, #13, #14, #15, #16. Application or Data sheet for Staff #5, #10, #15. Job description for Staff # 10. References for Staff #1, #3, #5, #7, #9, #13, #14, #15, and #16. Adult abuse for Staff #16. Health appraisal with TB for Staff #1, #3, #4, #6, #7, #10, #13, #16. Release of employment for Staff 31, #5, #13, #14, #15, #16. Service Letters for Staff #1, #5, #12, #13, #14, #15, and #16. CPR and First Aid for Staff #4 and #12.

Correction status: Completed · corrected August 18, 2025 · how corrected: Document · correction was due July 3, 2025

40U — Child Files

Ensure children's files are complete. Date of enrollment, hours, and days attending for Child #13. Emergency Card for Child #13. Health appraisal with immunizations for Child #14. Blood lead screening results for Child #2, #3, #7, #8, #13, and #14. Parent right to know log and screen permission for Child #13. Transportation and medication permission for Child #13. Developmental plans for Child #2, #4, #6, #9, and #14.

Correction status: Completed · corrected July 30, 2025 · how corrected: Document · correction was due July 3, 2025

50U — Kitchen and Food Preparation

Ensure food is labeled with contents and expiration dates. Mutiple items in the back storage room and refrigerator did not have labels.

Correction status: Completed · corrected June 26, 2025 · how corrected: Document · correction was due July 3, 2025

56U — Sleeping Accommodations and Safe Sleep Environments

Ensure nap equipment is labeled. Nap equipment in the preschool was not labeled, and no current cot chart.

Correction status: Completed · corrected June 26, 2025 · how corrected: Document · correction was due July 3, 2025

63U — Administration of Medication

Ensure administration of Medication records are complete for all children receiving medication.

Correction status: Completed · corrected July 1, 2025 · how corrected: Document · correction was due July 3, 2025

66U — Emergency Planning

Ensure emergency water is available for all children enrolled.

Correction status: Completed · corrected June 6, 2025 · how corrected: Document · correction was due July 3, 2025

72U — Feeding of Infants

Ensure infant feeding schedule are updated monthly.

Correction status: Completed · corrected June 26, 2025 · how corrected: Document · correction was due July 3, 2025

74U — Lesson Plans

Ensure lesson plans are current and posted or available. Toddler and Infant classroom had no lesson plans.

Correction status: Completed · corrected July 1, 2025 · how corrected: Document · correction was due July 3, 2025

OCCL Standards ComplaintApril 14, 2025Result: Substantiated

A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.

The Office of Child Care Licensing (OCCL) received a complaint on March 31, 2025, regarding concerns of improper staff-to-child ratios, insufficient staff, improper discipline by handling and speaking to children aggressively, staff not using respectful communication amongst each other, insufficient materials available for the children, not following lesson plans & daily activities, not having conferences/documenting progress, not having files available for all children, not completing MARs for medications, not completing infant feeding schedules, lack of outlet covers, not handling food properly, not following daily and weekly cleaning and sanitation requirements, and not having up-to-date infant feeding schedules. An investigation was conducted on April 3, 2025. This complaint is substantiated for not following lesson plans based on classroom observations. Lesson plans were not current in one classroom and one classroom had no lesson plans posted. This complaint is substantiated for not handling food properly based on observations of the kitchen. Food was observed being stored in the refrigerator and pantry with no expiration dates. There is no evidence to substantiate this complaint for improper staff-to-child ratios or insufficient staffing based on attendance records reviewed and observations during the visit. There is no evidence to substantiate this complaint for improper discipline handling and speaking to children aggressively or staff not using respectful communication among each other based on interviews conducted with Administrator #1 and four staff members. All staff interviewed stated they have never observed any staff members use improper discipline, have never observed any staff members be aggressive when handling or speaking to children, and all staff interviewed stated staff use respectful communication throughout out the facility. There is no evidence to substantiate this complaint for insufficient materials available for the children base d on classroom observations. All classrooms observed had materials for the children to use throughout the day. There is no evidence to substantiate this complaint for not having conferences/documenting progress based on interviews conducted and documentation reviewed. Staff interviewed stated conferences are offered three times are year, children's progress is continuously documented on the child's assessment, and randomly reviewed children s assessments were observed. There is no evidence to substantiate this complaint for not having files available for all children. Seven randomly selected children s files were checked, and all required documents were present. There is no evidence to substantiate this complaint for not completing MARs for medications based on interviews conducted. Staff interviewed stated MARs are complete if children are on medication, but noted no children are currently on medication. There is no evidence to substantiate this complaint for lack of outlet covers based on classroom observations. All classroom outlets were observed with outlet covers. There is no evidence to substantiate this complaint for not following daily and weekly cleaning and sanitation requirements based on interviews conducted. All staff interviewed stated mouthed toys get cleaned daily and weekly sanitation requirements are followed. There is no evidence to substantiate this complaint for not having current infant feeding schedules because up-to-date infant feeding schedules were observed for the four enrolled infants. An additional concern noted during this investigation is children and staff not signed out of classrooms on multiple occasions upon review of attendance records.

Unannounced Full Compliance ReviewJune 7, 2024

10 regulations cited at this visit.

30U — Personnel Files

Ensure staff files are completed. Job Description is needed for Staff #1, #3, and #7. Health Appraisal with TB for Staff #1, #3, #6, and #7. CPR and First Aid for Staff #2, #3, #6, #8, #10. OCCL Health and safety training is needed for Staff #1, #2, #8, and #10. Adult abuse registry check for Staff #3. Release of employment with service letters for Staff #3. Review child abuse and neglect and sleep safe for Staff #5. declaration and drug statement for Staff #6.

Correction status: Completed · corrected July 12, 2024 · how corrected: Document · correction was due July 11, 2024

40U — Child Files

Ensure children's files are completed. Health appraisal for Child #2,#5, and #7. Immunizations for Child #2 and #7. Blood Lead screening results for Child #2, #4, #5, #7, #8, and #10. Development Plans for Child #2-#12.