Delaware records · New Castle County · New Castle
KINDERCARE LEARNING CENTER (NEW CASTLE)
Licensed Child Care Center · New Castle, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 28035
- Operation type
- Licensed Child Care Center
- Address
- 327 OLD STATE ROAD, New Castle, DE 19720
- Licensed capacity
- 90
- Ages served, as listed
- 6 weeks through 12 years.
- Hours, as listed
- 6:30 AM – 6:30 PM
- State programs listed
- Child Care Food Program;Purchase of Care
The record in numbers
| Compliance visits | 6 |
| Complaint investigations | 7 |
| Citations recorded | 34 |
| Citations with correction completed, per the state | 34 |
| Citations with correction still pending, per the state | 0 |
| Record span | February 11, 2022 – September 3, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 3 | 7 |
| 2025 | 3 | 5 |
| 2024 | 1 | 5 |
| 2023 | 2 | 8 |
| 2022 | 4 | 9 |
Visits and investigations, newest first
7 regulations cited at this visit.
Ensure staff files are complete. -OCCL health and safety training for Staff #1, 6, and 8. -CPR and First Aid for Staff #2, 3, 5, 7, and 8. -Fingerprinting for Staff #4.
Correction status: Completed · corrected October 12, 2026 · how corrected: Document · correction was due October 9, 2026
Ensure children are signed in upon arrival. -Attendance in two's classroom was not accurate. -Corrected at visit.
Correction status: Completed · corrected September 3, 2026 · how corrected: Facility Visit · correction was due September 3, 2026
Ensure all surfaces are clean and cleanable. -Repair/Repaint wall in PreK. Preschool and infant classroom. Ensure air fresheners are not used in child care spaces. -Remove air fresheners from bathrooms and other classrooms.
Correction status: Completed · corrected October 12, 2026 · how corrected: Document · correction was due October 9, 2026
Ensure all toilets are working and operational. -Fix/Repair toilet in hallway bathroom.
Correction status: Completed · corrected October 12, 2026 · how corrected: Document · correction was due October 9, 2026
Ensure fall zones are covered. Both playgrounds need additional mulch. Clean the playgrounds and remove all trash and broken toys.
Correction status: Completed · corrected October 12, 2026 · how corrected: Document · correction was due October 9, 2026
Ensure lesson plans are complete. -No lesson plans were in the infant and school-age classrooms.
Correction status: Completed · corrected October 12, 2026 · how corrected: Document · correction was due October 9, 2026
Ensure the application is completed 60 days prior to expiration.
Correction status: Completed · corrected September 3, 2026 · how corrected: Document · correction was due September 3, 2026
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on March 31, 2026, regarding concerns of failing to use appropriate behavior supports. An investigation was conducted on April 1, 2026. This complaint is substantiated for failing to use appropriate behavior supports based on the interview conducted and statements reviewed. Administrator #1 stated after reviewing Staff #1's statement, Staff #1 was not using appropriate behavior support while in the bathroom with Child #1. Statements reviewed from two staff members, and one parent consistently noted Staff #1 did not use appropriate behavior support when Child #1 had a bathroom accident.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on February 27, 2026, regarding concerns of failing to use appropriate behavior supports and failing to provide an injury report to parents. An investigation was conducted on March 3, 2026. There is no evidence to substantiate this complaint for failing to use appropriate behavior supports based on interviews conducted and statements reviewed. Interviews or statements from Administrator #1 and five staff members consistently noted they all denied witnessing any staff not using positive behavioral supports and stated they only use positive behavior management. There is no evidence to substantiate this complaint for failing to notify parents of an injury based on staff interviews conducted. Administrator #1 and three staff members interviewed stated incident/accident reports are completed and families are notified of any incidents or accidents. An incident/accident report was provided for Child #1 within one business day as required.
5 regulations cited at this visit.
Ensure children's files are complete. Blood lead screening results needed for Child #4 and #10. Parent right to know, screen permission, and mat permission for Child #4.
Correction status: Completed · corrected October 7, 2025 · how corrected: Document · correction was due October 8, 2025
Ensure surfaces are cleanable and safe. Repair floors in the toddler classroom.
Correction status: Completed · corrected October 7, 2025 · how corrected: Document · correction was due October 8, 2025
Remove hazards from both playgrounds. -Remove broken toys from the preschool playground and remove the stack of chairs from the toddler playground.
Correction status: Completed · corrected October 7, 2025 · how corrected: Document · correction was due October 8, 2025
Ensure the foot-operated trachcan is within arm's reach in the two-year-old classroom.
Correction status: Completed · corrected October 7, 2025 · how corrected: Document · correction was due October 8, 2025
Ensure all medication has a completed MAR. -Update MARs or send home sunscreen and bug spray in two classrooms.
Correction status: Completed · corrected October 7, 2025 · how corrected: Document · correction was due October 8, 2025
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On May 22, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper use of screen time with one-year-olds, lack of supervision (one-year-old children unsupervised with a school-age child present), and not following the facility s food service policy. An investigation was conducted on May 29, 2025. This complaint is substantiated for concerns of improper use of screen time with one-year-olds based on classroom observations and an interview with Administrator #1. Administrator #1 stated the one-year-old classroom does watch shows from time to time. LS #1 observed a movie playing on a laptop in the one-year-old classroom. This complaint is substantiated for lack of supervision based on the attendance records reviewed. Attendance records showed on May 21, 2025, the discovery preschool classroom had no staff members signed in from 8:30 am to 1:30 pm and again from 2:30 pm until the last child was signed out. The preschool classroom had nine children signed in with no staff member signed in from 4:30 pm to 5:25 pm. There is no evidence to substantiate this complaint for concerns of not following the food service policy based on interviews conducted. While Administrator #1 noted a staff member offered a child a potato chip, they stated it was in front of Parent #1, and this did not break the facility s food service policy. An additional concern noted was attendance records showed staff members not signing out for breaks and not signing out of the classrooms when leaving the classrooms at the end of the day on multiple occasions. Another concern was improper staff-to-child ratios based on review attendance records. On May 22, 2025, the one-year-old classroom had one staff member with 8 children present. On May 23, 2025, Discovery Preschool had 9 children with one staff member for 45 minutes.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On May 19, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper discipline and lack of injury reports. An investigation was conducted on May 20, 2025. There is no evidence to substantiate this complaint for concerns of improper discipline based on staff interviews. All staff interviewed stated Child #1 came into the facility with an injury to their index finger that appeared to be a blood blister/pinch, and they also stated no bruising was observed on Child #1 the day they had a rash on their inner thigh. There is no evidence to substantiate this complaint for lack of injury reports as Administrator #1 and Staff #1 indicated no injuries occurred to Child #1 while in care.
5 regulations cited at this visit.
Ensure walls and floors are cleanable and clean. -Clean dust off fan and corners in Infant classroom. -Clean vent on ceiling, attach molding back to wall, and replace or repair door in the two-year-old classroom. -Replace broken floor tiles in the preschool. PreK, and school age classrooms. -Patch/Repair wall in Pre-K classroom and Pre-School classroom. -Repair broken cabinet in pre-K classroom. -Remove water damage in the ceiling in preschool classroom. -Remove air fresheners are not used in the child care facility. -CAV-
Correction status: Completed · corrected October 17, 2024 · how corrected: Document · correction was due October 11, 2024
Ensure stored food has labels with expiration dates and contents. -Remove all spoiled food-
Correction status: Completed · corrected October 17, 2024 · how corrected: Document · correction was due October 11, 2024
Ensure trash and broken toys are removed from the playground.
Correction status: Completed · corrected September 6, 2024 · how corrected: Facility Visit · correction was due September 6, 2024
Ensure mats are not rip/torn free. Replace torn mats in the one-year-old and two-year-old classroom.
Correction status: Completed · corrected October 17, 2024 · how corrected: Document · correction was due October 11, 2024
Ensure the license application is submitted 60 days prior to expiration.
Correction status: Completed · corrected September 6, 2024 · how corrected: Facility Visit · correction was due September 6, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received three complaints between October 27, 2023, and October 30, 2023, two of which were called into the Child Abuse and Neglect Line and accepted for investigation by the Institutional Abuse Unit (IAU) regarding indoor hazards, not contacting emergency services as required, lack of supervision, and improper discipline. An investigation was conducted by IAU and OCCL on October 31, 2023. There is no evidence to substantiate this complaint for indoor hazards based on observation of the classroom space and staff interviews conducted. The cubbies in the classrooms were up against a solid wall at the time of this incident, and not free-standing. The cubbies have since been bolted to the walls as an additional preventative measure. There is no evidence to substantiate this complaint for not contacting emergency services based on staff interviews conducted. Administrator Megan Williams and Staff #1 noted while they were aware Child #1 needed medical attention, they were unaware of the severity of the injury as Child #1 remained calm. Administrator Williams stated she was aware Parent #1 lives less than five minutes from the facility and she intended to call emergency services if Parent #1 was unable to arrive promptly. There is no evidence to substantiate this complaint for lack of supervision based on staff interviews conducted. Both staff members present in the classroom provided a detailed explanation of the events, and witnessed the cubbies fall on Child #1, but stated they were unable to stop the cubbies from falling as it happened very quickly. There is no evidence to substantiate this complaint for improper discipline based on staff interviews conducted and IAU notification to OCCL on November 6, 2023, that their investigation would be closed as no evidence to substantiate for abuse or neglect.
8 regulations cited at this visit.
Ensure staff files are completed. Health appraisals with Tb for Staff # 12 and 13. Administration of medication for Staff #6 and 16. Health and Safety training for Staff # 1 to 17.
Correction status: Completed · corrected October 9, 2023 · how corrected: Document · correction was due October 10, 2023
Ensure child files are completed. Blood lead screening results for Child #3, 5, 8, 9, and 15.
Correction status: Completed · corrected October 9, 2023 · how corrected: Document · correction was due October 10, 2023
Ensure attendance is completed and correct. -Two-year-old room had two children not signed in. -One-year-old room had one signed in after transiting. - Corrected at visit
Correction status: Completed · corrected September 8, 2023 · how corrected: Document · correction was due September 8, 2023
Ensure screens in window is not torn. Replace screen in the three-year-old room.
Correction status: Completed · corrected October 9, 2023 · how corrected: Document · correction was due October 10, 2023
Ensure walls are in good repair. - Patch and paint walls in one-year-old room, preschool room, and pre-k room. -Fix broken outlets in the pre-k room and school-age room. -Reattach molding in preschool room, school-age room, and preschool room. -Replace vent in preschool room. -Remove air freshener in school-age room.
Correction status: Completed · corrected October 9, 2023 · how corrected: Document · correction was due October 10, 2023
Ensure food is not stored on the floor. Move boxes off the floor. -Ensure all refrigerators have thermometers- Corrected at visit
Correction status: Completed · corrected October 9, 2023 · how corrected: Document · correction was due October 10, 2023
Ensure all nap mats are not torn. Remove or replace torn mats in one-year-old room, two-year-old room, and preschool room.
Correction status: Completed · corrected October 9, 2023 · how corrected: Document · correction was due October 10, 2023
Ensure application is completed and submitted 60 days before license expiration date.
Correction status: Completed · corrected September 8, 2023 · how corrected: Document · correction was due September 8, 2023
8 regulations cited at this visit.
Ensure staff qualification documentation is sent to DEEDS for one staff member. She has been employed for over a year and has not been qualified. Staff #2 is a school-age site assistant but is supervising the toddler classroom. She must be EC qualified to work with this age group on a routine basis. Move her to other classroom or have her obtain EC qualifications and forward to OCCL.
Correction status: Completed · corrected October 7, 2022 · how corrected: Document · correction was due September 19, 2022
Obtain complete staff files. Obtain administration of medication for one staff member. Obtain CPR and First Aid certification, administration of medication, and adult health appraisal with TB assessment for one staff member.
Correction status: Completed · corrected October 7, 2022 · how corrected: Document · correction was due October 4, 2022
Ensure staff sign out of rooms upon departure. One staff member was still signed into Discovery Preschool, but left the building.
Correction status: Completed · corrected October 12, 2022 · how corrected: Document · correction was due September 13, 2022
Obtain complete child files. Obtain current health appraisals for two children. Obtain current immunization records for one child. Obtain lead screenings for five children. Obtain updated and complete MAR form for one child.
Correction status: Completed · corrected October 7, 2022 · how corrected: Document · correction was due October 4, 2022
Wipe down window sills and floor heather in infant room and walls in Discovery Preschool room. Clean diaper-changing tables in Discovery Preschool bathroom and Toddlers room (base of table. Wipe down wood play equipment in PreK room. Remove broom and duster from children's reach in Preschool. Remove extra unused stacked tables from School-Room. Repair ceiling leak and wall in Discovery Preschool room.
Correction status: Completed · corrected October 7, 2022 · how corrected: Document · correction was due September 19, 2022
Place liquid soap in travel first aid kit.
Correction status: Completed · corrected October 7, 2022 · how corrected: Document · correction was due September 15, 2022
Mulch up toddler playground. There are areas around playground equipment which may fall out of fall zones that just have dirt. Placing a child friendly ground surface over the dirt would provide more area for children to enjoy without getting excessively dirty. Pick up branches from playground and wet leaves (piles).
Correction status: Completed · corrected October 7, 2022 · how corrected: Document · correction was due September 19, 2022
Clean toilet bases in Discovery Preschool.
Correction status: Completed · corrected October 7, 2022 · how corrected: Document · correction was due September 19, 2022
1 regulation cited at this visit.
Ensure going forward that renewal applications are received 60 days prior to license expiration. Application received 9/12/2022.
Correction status: Completed · corrected September 12, 2022 · how corrected: Document · correction was due September 12, 2022
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
A complaint was received on May 10, 2022, regarding possible discrimination and concerns with a heating element in the infant room. An investigation began on May 10, 2022. There is no evidence to substantiate this complaint because the center is currently caring for children with special needs and staff stated they did not state they could not serve a potentially autistic child. Multiple staff stated the baseboard heaters do not get hot to the touch and do not pose a safety concern.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
A complaint was received on January 27, 2022, regarding improper discipline of children and not modeling respectful communication. An investigation was conducted, beginning on February 2, 2022, and ending on February 10, 2022. There is no evidence to substantiate the allegation of inappropriate care of children, as four staff people interviewed denied that Staff #1 yelled at children or treated children in an unprofessional manner. There is no evidence of not modeling respectful communication because Staff #1 denied that she was rude to therapists or grandparent.
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