Delaware records · New Castle County · Wilmington
HILLTOP LUTHERAN NEIGHBORHOOD CENTER
Licensed Child Care Center · Wilmington, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 28132
- Operation type
- Licensed Child Care Center
- Address
- 1018 WEST 6TH STREET, Wilmington, DE 19805
- Licensed capacity
- 186
- Ages served, as listed
- 6 weeks through 12 years.
- Hours, as listed
- 7:00 AM – 5:30 PM
- State programs listed
- Child Care Food Program;Nonprofit;Purchase of Care
The record in numbers
| Compliance visits | 4 |
| Complaint investigations | 5 |
| Citations recorded | 6 |
| Citations with correction completed, per the state | 6 |
| Citations with correction still pending, per the state | 0 |
| Record span | April 6, 2023 – May 20, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 2 | 1 |
| 2025 | 2 | 2 |
| 2024 | 3 | 1 |
| 2023 | 2 | 2 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On April 20, 2026, the Office of Child Care Licensing received a complaint regarding allegations of a staff member bullying the children, the children hearing the staff member speaking badly about the children and parent and not following the center's policy for suspension. An investigation was conducted on April 29, 2026. Based on interviews and review of incident reports, there is no evidence to substantiate this complaint. All administrators and staff interviewed stated multiple meetings have been held regarding the behavior of Child #1 and Child #2, and a behavior plan was put into place for Child #1, but Parent #1 refused to sign it. Administrators interviewed stated Parent #1 instructed Child #1 and Child #2 not to listen to staff, and the facility followed their suspension policies regarding this incident. All administration and staff interviewed denied speaking badly about any children or families in front of children.
1 regulation cited at this visit.
Ensure all staff files are complete. Follow staff sheets for missing items and when submitting indicate with Staff #.
Correction status: Completed · corrected June 15, 2026 · how corrected: Document · correction was due June 12, 2026
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On September 10, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding failing to use appropriate positive behavior supports. An investigation was conducted on September 17, 2025. Based on interviews conducted and video footage reviewed, there is no evidence to substantiate this complaint for failing to use appropriate positive behavior supports.
2 regulations cited at this visit.
Ensure staff files are complete. Staff #1, 2, 5, and 6 need OCCL Health and Safety training. Staff #2, 3 need service letters returned or attempts shown.
Correction status: Completed · corrected June 3, 2025 · how corrected: Document · correction was due June 6, 2025
Ensure Radon results are complete every 5 years.
Correction status: Completed · corrected June 9, 2025 · how corrected: Document · correction was due June 13, 2025
1 regulation cited at this visit.
Ensure all staff files are complete. Staff # 2, 3, 4, 6, 7 and 8 need professional development plan. Staff # 8 needs CPR/FA, service letters, references, declaration, drug/alcohol statement.
Correction status: Completed · corrected May 2, 2024 · how corrected: Facility Visit · correction was due June 14, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On April 2, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding pest infestation, not following policy for informing a parent of an incident or concern regarding the child, and not following requirements for sleep equipment. An unannounced visit was conducted on April 10, 2024. There is no evidence to substantiate this complaint regarding pest infestation. Upon speaking with the administrator, the child care center has routine daily, weekly, and monthly cleaning which is documented by receipts from the companies. LS Strachan observed there were no pests present. There is no evidence to substantiate not following requirements for sleep equipment. Upon interviewing the administrator and inspecting the sleep equipment, the child care center is following the requirements for OCCL. This investigation is not substantiated for not following policy to inform a parent of an incident or concern regarding the child. Upon interviewing the administrator, a copy of the staff communication to the family was presented which documented the concern by staff members.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing received a complaint on February 5, 2024, regarding staff not following correct diapering procedures. An investigation was conducted on February 15, 2024. Based on the results of this investigation, there is no evidence to substantiate that staff are not following correct diapering procedures because both staff who were interviewed stated they follow proper diapering procedures in the classroom. Also, daily logs from the one-year-old classroom show children s diapers are being checked hourly, diaper cream is applied if necessary or requested, and diapers are being changed as required.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On November 17, 2023, a complaint was called into the Child Abuse and Neglect Report Line and not accepted for investigation by the Institutional Abuse Unit. It was sent to the Office of Child Care Licensing on November 20, 2023, and accepted for investigation for improper discipline. An investigation began on November 20, 2023, and ended on November 30, 2023. The complaint is substantiated for improper discipline based on video footage viewed and interviews with staff members. Video footage showed staff grabbing and pulling Child #1 s arm, yelling at Child #1, sitting them down forcefully on the ground, and pulling Child #1 s jacket hood while trying to redirect Child #1.
2 regulations cited at this visit.
Ensure all staff files are complete. An orientation is needed for Staff #2. A job description is needed for Staff #31. Two reference letters are needed for Staff 26, 31. One reference letter is needed for Staff #30 and 33. A service letter is needed for Staff #29. A health appraisal with TB results is needed for Staff #14, 16, 31, and 33. Staff #4 needs at least two hours of health and safety training. A professional development plan is needed for Staff #19, 20, 21. Safe sleep and child abuse and neglect are needed for Staff #18, 22.
Correction status: Completed · corrected May 18, 2023 · how corrected: Document · correction was due May 15, 2023
Ensure the water temperature is below 120 degrees. The preschool bathroom temperature is 128 degrees.
Correction status: Completed · corrected May 4, 2023 · how corrected: Document · correction was due May 15, 2023
Something look wrong — a name, an address, a record that should not be public at this level of detail? Report it on the corrections page. Reports about the level of detail are acted on first: the record is paused while the report is reviewed.