Delaware records · Kent County · Dover
KENT COUNTY COMMUNITY ACTION AGENCY, INC.
Licensed Child Care Center · Dover, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 28134
- Operation type
- Licensed Child Care Center
- Address
- 120A S GOVERNORS AVE, Dover, DE 19904
- Licensed capacity
- 126
- Ages served, as listed
- 1 year through 12 years.
- Hours, as listed
- 7:00 AM – 12:00 AM
- State programs listed
- Child Care Food Program;Nonprofit;Purchase of Care
The record in numbers
| Compliance visits | 2 |
| Complaint investigations | 3 |
| Citations recorded | 10 |
| Citations with correction completed, per the state | 10 |
| Citations with correction still pending, per the state | 0 |
| Record span | October 25, 2022 – December 8, 2023 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2023 | 3 | 8 |
| 2022 | 2 | 2 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing received a compliant on November 28, 2023, regarding a lack of supervision. An investigation began on November 28, 2023, and ended on December 1, 2023. This complaint is substantiated because the City of Dover Fire Marshal observed Child #1 alone in the kitchen while the stove was on. Staff #1 confirmed this. Additional concerns were noted during a follow-up visit on December 1, 2023, including lack of supervision because a child ran out of the classroom, down the hall, into the lobby to another staff. Also, staff-to-child ratio was not being maintained because a staff was alone with 10 children ages two to five, and toddlers were not being cared for in a separate area. Additionally, an accordion gate was installed but not being used to keep the kitchen inaccessible to the children.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing received a complaint on August 31, 2023, regarding improper discipline, unqualified staff alone with children, drug usage, having visitors during child care hours, not allowing parents in the building, and transportation procedures. An investigation was conducted on September 7, 2023. There is no evidence to substantiate this complaint because the staff members who were interviewed denied the allegations in the complaint. The center does not provide transportation. All staff who are in the classrooms caring for children have a DEEDS certification and are qualified to be alone with children. The licensing specialists observed a parent entering the center to pick up her child and the licensing specialists did not observe any drug usage at the center.
8 regulations cited at this visit.
Ensure staff members have a comprehensive background check every five years. Send copy of the fingerprint receipt .
Correction status: Completed · correction was due September 22, 2023
Complete files are needed for the following staff members: Staff #1 needs an updated fingerprint Staff #2 needs needs annual training, OCCL Health and Safety training and an updated fingerprint Staff #3 needs an annual training, professional development plan, annual abuse and neglect and OCCL health and safety training Staff #4 needs annual training hours, OCCL health and safety training and updated fingerprint Staff #5 needs annual training hours, OCCL health and safety training and updated fingerprint Staff #6, 7 and 10 needs updated fingerprints Staff #8 needs annual training hours, OCCL health and safety training, professional development plan, annual abuse and neglect and updated fingerprint Staff #9 needs annual training hours, OCCL health and safety training and updated fingerprint
Correction status: Completed · correction was due September 22, 2023
Ensure staff members document there exact arrival and departure times when working in the classrooms. Submit staff attendance record from 9-8-2023 to 9-15-2023.
Correction status: Completed · corrected October 6, 2023 · how corrected: Document · correction was due September 22, 2023
Complete child files are needed for the following children: Child #3 needs hours and days of attending, immunization and lead blood test results and a developmental plan Child #5 needs hours and days of attending and developmental plan Child #6,8,9 needs hours and days of care Child #10 needs date of enrollment, hours and days of care
Correction status: Completed · corrected October 6, 2023 · how corrected: Document · correction was due September 22, 2023
Ensure to document the exact arrival and departure of children in care for each classroom. Send attendance from 9-8-2023 to 9-15-2023
Correction status: Completed · corrected October 6, 2023 · how corrected: Document · correction was due September 22, 2023
Repair or replace the wooden gate in the child care outdoor area. Remove broken toys from the outdoor play area, add additional mulch to the fall zones and remove all hazards (leaves) from the outdoor play area. Send pictures
Correction status: Completed · correction was due September 22, 2023
Ensure diaper changing table is five feet from the handwashing sink. ( corrected at the visit when the changing table was moved to the bathroom area)
Correction status: Completed · corrected September 7, 2023 · how corrected: Facility Visit · correction was due September 22, 2023
Provide lesson plans for each classrooms that include the weekly opportunities for special activities.
Correction status: Completed · correction was due September 22, 2023
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on July 18, 2022, regarding improper discipline. This complaint was also self-reported to OCCL and law enforcement. OCCL received clearance from law enforcement to investigate the complaint on October 17, 2022. An investigation was conducted on October 20, 2022. The complaint is substantiated for improper discipline because staff confirmed Staff #2 hit Child #1. A concern noted was, one staff member was supervising eight children ages one and two during nap time, and about half of the children were awake.
2 regulations cited at this visit.
Ensure staff are documenting their arrival and departure times accurately. The Pre-K room did not have an attendance record for 10/25/22. This was discussed and corrected when an attendance record for the day was created.
Correction status: Completed · corrected October 25, 2022 · how corrected: Facility Visit · correction was due October 25, 2022
Ensure staff are documenting the children's arrival and departure times accurately. The Pre-K room did not have an attendance record for 10/25/22. This was discussed and corrected when an attendance record for the day was created.
Correction status: Completed · corrected October 25, 2022 · how corrected: Facility Visit · correction was due October 25, 2022
Something look wrong — a name, an address, a record that should not be public at this level of detail? Report it on the corrections page. Reports about the level of detail are acted on first: the record is paused while the report is reviewed.