Delaware records · New Castle County · Newark
BRIGHT HORIZONS AT PRIDES CROSSING
Licensed Child Care Center · Newark, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 28361
- Operation type
- Licensed Child Care Center
- Address
- 1089 PRIDES XING, Newark, DE 19713
- Licensed capacity
- 248
- Ages served, as listed
- 6 weeks through 5 years.
- Hours, as listed
- 7:00 AM – 5:30 PM
The record in numbers
| Compliance visits | 5 |
| Complaint investigations | 11 |
| Citations recorded | 8 |
| Citations with correction completed, per the state | 8 |
| Citations with correction still pending, per the state | 0 |
| Record span | February 7, 2023 – October 12, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 3 | 3 |
| 2025 | 3 | 3 |
| 2024 | 4 | 1 |
| 2023 | 6 | 1 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On August 28, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding allegations of incorrect staff-to-child ratios, having an understanding of children and their needs, and interactions with infants. An investigation began on September 1, 2026, and concluded on September 9, 2026.There is no evidence to substantiate this complaint regarding allegations of incorrect staff-to-child ratios, having an understanding of children and their needs, or interactions with infants based on staff and administrator interviews and a review of attendance records. All staff and the Administrator stated ratios have been correct, infants do not cry for long periods of time, and infants have not had a fever of which staff was unaware. A review of attendance records documented the infant classroom to be in correct staff-to-child ratio on the dates reviewed.
1 regulation cited at this visit.
The center is being cited for not using positive behavior supports. Regulation 20 states: A licensee shall ensure that all staff use prevention strategies, appropriate redirection rather than restraint, and positive developmentally-appropriate methods of behavior supports for children, which encourage self-control, self direction, positive self-esteem, social responsibility, and cooperation. An employee was observed using a threatening tone and physically moving a child inappropriately. This was corrected by the center terminating the employee.
Correction status: Completed · corrected February 20, 2026 · how corrected: Document · correction was due February 20, 2026
2 regulations cited at this visit.
Ensure staff files are complete. Staff #1 and #2 needs safe sleep
Correction status: Completed · corrected February 23, 2026 · how corrected: Document · correction was due March 6, 2026
Please repair exposed bolt on toilet in room #6. Send photo to OCCL.
Correction status: Completed · corrected February 23, 2026 · how corrected: Document · correction was due March 6, 2026
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. On March 27, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding staff touching a child inappropriately. This concern was previously self-reported to OCCL by the facility on March 26, 2025. An investigation was begun on April 24, 2025, and concluded on May 12, 2025. Based on staff interviews, written staff statements, a review of documents, and administrator interviews, there is no evidence to substantiate this complaint regarding staff touching a child inappropriately. Neither the administrator nor staff who were in the classroom observed any inappropriate touching of a child by other staff. An internal investigation was conducted by the facility at the time of the incident, however Staff #1 resigned her position on May 6, 2025, before the investigation could be concluded and an outcome determined.. An additional concern noted was that the parent was not notified by the center of important information relating to their child.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing received a complaint on February 26, 2025, regarding allegations of failing to follow diapering procedures. An investigation was conducted on March 3, 2025, Based on interviews of the administrator and staff, and a review of documents, there is no evidence to substantiate this complaint for failing to follow diapering procedures.
3 regulations cited at this visit.
Ensure staff files are complete. Staff #1 needs training hours and an updated PD plan Staff #2 needs 2 more references
Correction status: Completed · corrected March 27, 2025 · how corrected: Document · correction was due March 3, 2025
Ensure toilets are in good repair. Toilet in room 7 is leaking. Please send video to OCCL. Room 4C vent is rusted above changing pad. Please replace and send photo to OCCL.
Correction status: Completed · corrected February 24, 2025 · how corrected: Document · correction was due March 3, 2025
Preschool playground has caution tape surrounding one area. Please send photo once area is repaired.
Correction status: Completed · corrected February 24, 2025 · how corrected: Document · correction was due March 3, 2025
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On September 26, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding not notifying a parent of an injury, not providing an incident report, and not following their policy regarding the procedure for accepting and handling complaints from parents or guardians. An investigation was conducted on September 27, 2024. Based on interviews, there is no evidence to substantiate this complaint for not notifying a parent of an injury or not providing an incident report. The administrator and all staff interviewed stated they did not see any injury to Child #1 on the date in question. There is no evidence to substantiate this complaint for not following their policy regarding handling complaints from parents or guardians because, based on interviews, the administrator called Parent #1 to discuss the concerns, left a voicemail message, but Parent #1 did not return the call. The administrator then sent an email to Parent #1 with an incident report, although it was not clear what caused Child #1 s eye to be red. The administrator also stated the center has leadership team members available daily and during the afternoon pick up times to discuss any parent concerns.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On March 14, 2024, a complaint was called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on March 14, 2024, and accepted it for investigation regarding lack of supervision. State Police Youth Aid Division was also involved and conducted an investigation. An investigation by OCCL began on March 14, 2024, and concluded on May 21, 2024. On April 10, 2024, LS Sheehan was cleared by State Police Youth Aid Division to begin OCCL's investigation. On May 21, 2024, LS Sheehan received an email from Detective Harris at the State Police Youth Aid Division stating he has completed his investigation and has deemed the incident non-criminal in nature. Detective Harris stated based on the totality of the circumstances, this case has been closed. Based on information received from law enforcement, staff interviews, and classroom observations there is no evidence to substantiate this complaint for lack of supervision
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On February 20, 2024, a complaint was called into the Child Abuse and Neglect Report Line and was accepted for investigation by the Institutional Abuse Unit (IAU) but was later abridged. It was sent to the Office of Child Care Licensing (OCCL) on February 21, 2024, and accepted for improper discipline and not following mandated reporting requirements. An investigation was conducted on February 27, 2024. Based on interviews conducted, this complaint is substantiated for failing to follow mandated reporting requirements and for improper discipline. In late 2022, Staff #1 observed and informed Administrator White about Staff #2 s concerning interactions with children, but no report was made to the Child Abuse and Neglect Report Line. However, based on an internal investigation, Ms. White placed Staff #2 on administrative leave, then terminated her employment on December 16, 2022. Staff #1 was required to re-take the Bright Horizons Mandated Reporting and Recognizing Abuse training.
1 regulation cited at this visit.
Ensure child files include updated health appraisal, Immunization records adn blood lead screening and results. Health appraisal needed for Child #2 Immunization needed for Child #11 Blood lead screening needed for Child #11, #12, #17
Correction status: Completed · corrected February 22, 2024 · how corrected: Document · correction was due March 7, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on November 30, 2023, regarding inappropriate positive behavior support. An investigation was conducted on December 13, 2023. Based on interviews conducted and documentation reviewed, there is no evidence to substantiate this complaint. Staff #2 provided an activity that was initiated by Child #1 s interest. When two children began to display inappropriate behavior, Staff #1 moved the other children in the room away from the behavior and called for help. When Child #3 was accidentally hit on the head by a Unifix block, Staff #1 checked to see that the child was okay and did not see any mark on the child. Child #1 and Child #2 were removed from the room by another staff member and helped to calm down.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on November 20, 2023, regarding lack of supervision and improper discipline. An investigation started on November 28, 2023, and ended on November 30, 2023. Based on interviews conducted this complaint is substantiated for improper discipline. Although the licensing specialist observed appropriate voice levels and positive redirection at the time of the visit, three staff interviewed confirmed Staff #5 does yell at the children. Based on interviews conducted, there is no evidence to substantiate this complaint for lack of supervision. The specialist observed staff supervising children appropriately while engaging children at eye level, changing a diaper, and extending language development through play. The administrator stated she has no concerns regarding staff supervision of children.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on October 26, 2023, regarding lack of supervision and positive behavior supports. There is no evidence to substantiate this complaint based on staff interviews and documentation received. All staff interviewed stated they did not observe any such incident happen and the center responded appropriately to parental concerns by separating the children mentioned in the alleged incident.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On November 2, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline. An investigation was conducted on November 8, 2023. Based on the results of this investigation, this complaint is substantiated for improper discipline because staff interviewed stated Staff #2 was observed using a loud tone with children and grabbed a child by their shirt., resulting in no marks or injury. The center acted quickly by placing Staff #2 on administrative leave on October 25, 2023, the day of the incident. After an internal investigation Staff #2 was terminated from employment on November 2, 2023, for failure to interact appropriately with children. Staff interactions were observed to be age appropriate and friendly at the time of the investigation.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on September 14, 2023, regarding lack of supervision, failing to notify a parent of a significant incident, and staff-to-child ratios. Based on interviews with the administrator and multiple staff, as well as review of documentation there is no evidence to substantiate this complaint. Attendance records and observations at the visit showed classrooms were in correct staff-to-child ratio. Staff were observed to be supervising children appropriately. All staff interviewed stated they were not aware of the alleged incident having occurred, so there was no cause to notify a parent.
1 regulation cited at this visit.
Ensure all staff files are complete. Service letters are needed for Staff #1.
Correction status: Completed · corrected February 28, 2023 · how corrected: Document · correction was due March 13, 2023
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