Delaware records · New Castle County · Wilmington
NCC HEAD START, INC. ABSALOM JONES
Licensed Child Care Center · Wilmington, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 29423
- Operation type
- Licensed Child Care Center
- Address
- 310 KIAMENSI ROAD, Wilmington, DE 19804
- Licensed capacity
- 182
- Ages served, as listed
- 3 years through 5 years.
- Hours, as listed
- 7:30 AM – 5:30 PM
- State programs listed
- Child Care Food Program;Nonprofit;Purchase of Care
The record in numbers
| Compliance visits | 4 |
| Complaint investigations | 7 |
| Citations recorded | 7 |
| Citations with correction completed, per the state | 7 |
| Citations with correction still pending, per the state | 0 |
| Record span | December 1, 2021 – March 4, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 3 | 1 |
| 2025 | 2 | 3 |
| 2024 | 3 | 1 |
| 2023 | 1 | 2 |
| 2022 | 1 | 0 |
| 2021 | 1 | 0 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On February 12, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of improper discipline. An investigation was conducted on February 20, 2026. Based on the investigation, there is no evidence to substantiate the complaint. Staff #1 and Staff #2 both stated they have never observed any staff member in their classroom engage in improper discipline. Both expressed confidence and trust in the staff working in their classroom and indicated any incident causing discomfort would be reported to their administrator and/or the Child Abuse and Neglect Report Line. Video footage was offered by Administrator #1; however, the absence of a specific date in the initial complaint rendered a review of the footage unattainable.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On January 17, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns related to the program s kitchen being unsanitary and the alleged presence of black mold at NCC Head Start, Inc. Absalom Jones. An investigation was conducted on January 20, 2026. Based on the investigation, there is no evidence to substantiate the complaint. While minor cleaning needs were identified on certain kitchen equipment through pictures, conditions observed did not rise to the level of unsanitary or filthy, and no evidence of black mold was found. LS #1 conducted a comprehensive tour of the facility and did not observe any unsanitary conditions.
1 regulation cited at this visit.
Ensure staff files are complete. Staff #1 needs Release of Employment and Service Letters (or 2 documented attempts to obtain Service Letters). Staff #2 needs OCCL Health and Safety Training and Service Letters (or 2 documented attempts to obtain Service Letters).
Correction status: Completed · corrected March 20, 2026 · how corrected: Document · correction was due April 17, 2026
3 regulations cited at this visit.
Ensure that staff files are complete. The following is needed: - CPR/First Aid--Staff #1, 2, 3, 4 - Service Letter (or 2 attempts)--Staff #6
Correction status: Completed · corrected March 20, 2025 · how corrected: Document · correction was due April 11, 2025
Replace either the lid or the whole trash can in Room 2003 -- the can must always be covered and the lid flaps were broken.
Correction status: Completed · corrected March 7, 2025 · how corrected: Document · correction was due April 11, 2025
Ensure that all cots are labeled in Room 1016.
Correction status: Completed · corrected March 7, 2025 · how corrected: Document · correction was due April 11, 2025
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. On December 17, 2024, a complaint was reported to the Office of Child Care Licensing (OCCL) regarding concerns of improper discipline and the use of threatening tones and actions with a parent. An investigation was conducted on January 8, 2025. There is no evidence to substantiate this complaint for improper discipline, as both Administrator #1 and Staff #1 denied the use of any improper discipline based on interviews. Parent #1 and Staff #1 did not allege abuse or any injuries to Child #1, and there was not request for a medical evaluation. Additionally, Staff #1 referenced the center's policy on positive behavior and the use of Conscious Discipline. There is no evidence to substantiate this complaint for using threatening tones and actions with a parent. After reviewing video footage and obtaining statements from Staff #1 and Administrator #1, it was determined that Staff #1 was acting in self-defense and was attempting to de-escalate the situation to the best of their ability. No evidence supported the claim that threatening tones or actions were used.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On November 22, 2024, a complaint was reported to the Office of Child Care Licensing (OCCL) regarding allegations of improper discipline. An investigation was conducted on December 3, 2024. There is no evidence to substantiate this complaint. Administrator #1 and 14 staff members were interviewed, and all reported that they had never observed improper discipline being used by any current or former staff members of the program and noted they did not witness any staff hit a child on the head.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On March 27, 2024, multiple complaint reports were called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU) but were accepted for investigation by the New Castle County Police Department. The Office of Child Care Licensing (OCCL) received the report on March 27, 2024, and accepted it for investigation regarding lack of supervision. On May 15, 2024, Detective Daniel Watson notified OCCL their investigation could begin, and an investigation was conducted on May 20, 2024. There is no evidence to substantiate this complaint for lack of supervision because all staff interviewed stated children are never allowed in the bathroom together and no report of injuries were made to the staff.
1 regulation cited at this visit.
Ensure medication stored is not expired. Child #2 needs medication that is not expired. Send a picture to OCCL when complete.
Correction status: Completed · corrected February 22, 2024 · how corrected: Document · correction was due March 15, 2024
2 regulations cited at this visit.
Ensure all personnel files are complete. Staff #1 needs to take CPR/First Aid. Send a copy to OCCL when complete.
Correction status: Completed · corrected March 15, 2023 · how corrected: Document · correction was due March 15, 2023
Ensure children's attendance records are kept that include exact arrival and departure times. Child #17 was not signed in to room 2014. This was corrected at the visit when Licensing Specialist Elizabeth Brady reviewed attendance records, and notified staff to mark Child #17 as present.
Correction status: Completed · corrected February 21, 2023 · how corrected: Facility Visit · correction was due February 21, 2023
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On March 18, 2022, a complaint was called into OCCL regarding improper staff-to-child ratio and a staff at the center being left alone with children when she was not eligible to be alone with children. An investigation was conducted on March 23, 2022. This complaint is substantiated for improper staff-to-child ratio. The Administrator Jennifer Matlack confirmed that a classroom was out of proper staff-to-child ratio on March 17, 2022, because one staff left the classroom to walk a child to the front door for dismissal. To correct the ratio issues Staff #1 texted Staff #3 and was instructed to allow parents to enter the building to pick up their children. Based on the administrator s statements as well as all documentation provided to LS Brady regarding this complaint, all current staff were eligible to be alone with children.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing received a complaint on November 10, 2021, regarding the center possibly not having enough toilets to meet the 1:10 ratio for children 24 months through preschool-age, walls not being cleanable and in good repair, all areas of the center not being in a clean and safe condition due to mildew, and a possible infestation of mice. An investigation was conducted on November 15, 2021. This complaint is substantiated because walls were not cleanable and in good repair and staff and children reported seeing several mice starting on October 15, 2021. An additional concern is a toilet was removed in October 2021 from the bathroom in Room #1015 and has not been replaced to date. There is no evidence to substantiate the allegations regarding the center not having enough toilets to meet the 1:10 ratio for older toddlers through older preschool-age children or the presence of mildew in the center. There was a sufficient number of toilets available for use by children to meet the 1:10 ratio requirement. Neither LS Brady nor LS Flowers observed mildew during the facility visit on November 15, 2021.
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