Delaware records · New Castle County · Wilmington
BRIGHT HORIZONS-CONCORD PLAZA
Licensed Child Care Center · Wilmington, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 29669
- Operation type
- Licensed Child Care Center
- Address
- 3511 SILVERSIDE ROAD, Wilmington, DE 19810
- Licensed capacity
- 182
- Ages served, as listed
- 6 weeks through 12 years.
- Hours, as listed
- 7:00 AM – 5:30 PM
- State programs listed
- Private
The record in numbers
| Compliance visits | 2 |
| Complaint investigations | 1 |
| Citations recorded | 2 |
| Citations with correction completed, per the state | 2 |
| Citations with correction still pending, per the state | 0 |
| Record span | August 8, 2023 – March 16, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 1 | 0 |
| 2025 | 1 | 1 |
| 2023 | 1 | 1 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On February 20, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding use of improper behavior supports. This incident was self-reported to OCCL by the administrator on January 13, 2026. An investigation began on February 20, 2026, and concluded on February 27, 2026. Based on interviews conducted and documents reviewed, while there is no evidence to substantiate this complaint for use of improper behavior supports regarding the incident reported to have occurred on January 9, 2026. However, this complaint is substantiated for use of improper behavior supports on previous occasions based on interviews with multiple staff members who stated they have witnessed other incidents when Staff #1 interacted inappropriately with a child in care. Five staff members stated they have seen Staff #1 appearing to be frustrated with younger children and two staff members observed Staff #1 grab or pull children aggressively. Staff #1 completed two professional development trainings, The Compassionate Coach: Building Bridges to Support Educators with Challenging Behaviors and Coaching for Change: Working through Resistance, provided by Early Childhood Investigations Webinars.
1 regulation cited at this visit.
Staff not following positive behavior supports, Staff member determined to have violated their Positive Guidance Physical Interactions with Children Policy. The staff member received a written reprimand, and additional training.
Correction status: Completed · corrected November 25, 2025 · how corrected: Document · correction was due November 25, 2025
1 regulation cited at this visit.
Ensure child health appraisal, immunization record, and blood lead screening, as applicable, on file. Child #12 needs blood lead screening results.
Correction status: Completed · corrected August 9, 2023 · how corrected: Document · correction was due September 15, 2023
Something look wrong — a name, an address, a record that should not be public at this level of detail? Report it on the corrections page. Reports about the level of detail are acted on first: the record is paused while the report is reviewed.