Delaware records · New Castle County · Newark
KINDERCARE (CASHO MILL)
Licensed Child Care Center · Newark, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 29734
- Operation type
- Licensed Child Care Center
- Address
- 1520 CASHO MILL ROAD, Newark, DE 19711
- Licensed capacity
- 105
- Ages served, as listed
- 6 weeks through 12 years.
- Hours, as listed
- 6:30 AM – 6:30 PM
- State programs listed
- Child Care Food Program;Purchase of Care
The record in numbers
| Compliance visits | 4 |
| Complaint investigations | 12 |
| Citations recorded | 28 |
| Citations with correction completed, per the state | 28 |
| Citations with correction still pending, per the state | 0 |
| Record span | January 5, 2023 – August 5, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 5 | 10 |
| 2025 | 1 | 6 |
| 2024 | 4 | 6 |
| 2023 | 6 | 6 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On June 25, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of lack of supervision, staff members using cell phones while caring for children, cleaning materials accessible to children, slipping hazard on floors, and diapers not being disposed of in a foot-activated can. An investigation was conducted on July 30, 2026. There is no evidence to substantiate this complaint for staff members using cell phones while caring for children based on interviews conducted. Administrator #1 and four staff members interviewed stated they have not observed any staff members using their cell phones while caring for children. All staff members interviewed denied using their cell phones while caring for children. There is no evidence to substantiate this complaint for cleaning materials accessible to children based on interviews conducted and observations of the classrooms. Administrator #1 and four staff members stated all cleaning materials are placed in cabinets not accessible to children. All classrooms were observed with cleaning materials in a cabinet out of reach of the children. There is no evidence to substantiate this complaint for diapers not being disposed of in a foot-activated trash can based on interviews conducted. Administrator #1 and four staff members stated soiled diapers are placed in the foot-activated trash can. All staff members interviewed denied placing soiled diapers on the floor. An additional concern noted at the visit was the foot-activated trash can in the preschool classroom was observed with soiled diapers but did not have a trash liner. Another concern noted at the visit was a staff member working alone without a DEEDS Early Learning qualification according to attendance records in the Discovery Preschool classroom.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On June 25, 2026, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of lack of supervision, children having access to hazardous materials, failure to provide an incident report, failure to call Poison Control due to possible ingestion of a toxic material, and not permitting families to provide meals and snacks. An investigation was initiated on June 30, 2026, and concluded on July 6, 2026. This complaint is substantiated for children having access to hazardous materials based on interviews conducted. All staff members interviewed stated Child #1 climbed onto a chair and had access to a bottle of liquid Wite-Out. Based on interviews conducted, this complaint is substantiated for failure to call Poison Control due to possible ingestion of a toxic material. Administrator #1 stated they did not contact Poison Control since Child #1 was picked up immediately to seek medical attention. This complaint is substantiated for not permitting families to provide meals and snacks based on interviews conducted and review of KinderCare policies. KinderCare policy states, Should a child have any religious or dietary requests or restrictions, that request will be included on the current allergy and dietary preference list If it is necessary for food items to be brought from home, we will monitor those items for safety and assess for potential choking hazards...Food from home can be kept in a center refrigerator as needed . When interviewed, Staff #1 stated all families must provide a doctor's note to be able to provide meals or snacks for their child. There is no evidence to substantiate this complaint for lack of supervision based on interviews conducted and review of attendance records. Staff #2 stated staff members were engaged in the learning activities with children when Child #1 accessed the bottle of liquid Wite-Out. Staff #2 stated they observed the incident but were unable to get to Child #1 quickly enough to prevent the Wite-Out from being opened. Attendance records reflected Child #1 s classroom was within the required staff-to-child ratio. There is no evidence to substantiate this complaint for failure to provide an incident report based on interviews conducted. Administrator #1 stated the report was completed on June 16, 2026, after Child #1 was picked up for medical attention and was signed and completed once Child #1 returned to care on June 24, 2026.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on April 14, 2026, regarding allegations of lack of supervision, failing to make accommodations for a child with a special need, and allowing children under age three to have access to plastic bags. An investigation was conducted on April 21, 2026. There is no evidence to substantiate this complaint for lack of supervision based on interviews conducted. All staff members interviewed stated they are attentive to children at all times, including Child #1, and intervene immediately when needed. There is no evidence to confirm that a foreign object was ingested by Child #1 at the center. There is no evidence to substantiate this complaint for failing to make accommodations for a child with special needs based on interviews conducted. All staff members interviewed stated they have made reasonable accommodations for Child #1 while in care. There is no evidence to substantiate this complaint for allowing children under the age of three to have access to plastic bags based on staff interviews conducted. All staff members interviewed stated children do not have access to plastic bags and all snacks and meals are served on a plate or in a bowl.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on February 26, 2026, regarding failing to use positive behavior management strategies. An investigation was conducted on March 2, 2026. This complaint is substantiated for failing to use positive behavior management strategies. LS #1 interviewed Administrator #1 and six staff members during this investigation; three of those staff members denied witnessing any staff not using positive behavioral supports and stated they only use positive behavior management. The administrator and three staff members stated they have observed Staff #1 using inappropriate techniques while guiding the children.
10 regulations cited at this visit.
Ensure staff members have a comprehensive background check and eligibility determination or provisional eligibility prior to the start of employment.
Correction status: Completed · corrected January 12, 2026 · how corrected: Facility Visit · correction was due January 12, 2026
Ensure staff files are complete. -OCCL Health and Safety for Staff #2, #5, and #12. Out of State clearances for Staff #1, #7, and #14. -Completed background for Staff #10. -Review of sleep safe and abuse and neglect for Staff #9 and #11. -Health appraisal with TB for Staff #12 and #13.
Correction status: Completed · corrected March 20, 2026 · how corrected: Document · correction was due February 12, 2026
Ensure parent's right to know is current and completed at every tour.
Correction status: Completed · corrected January 12, 2026 · how corrected: Facility Visit · correction was due January 12, 2026
Ensure children's files are complete. -Blood lead screening results for Child #1.
Correction status: Completed · corrected March 20, 2026 · how corrected: Document · correction was due February 12, 2026
Ensure each classroom has soap and water in the one-year and two-year-old classrooms.
Correction status: Completed · corrected January 21, 2026 · how corrected: Document · correction was due February 12, 2026
Ensure food is labeled with expiration dates.
Correction status: Completed · corrected January 13, 2026 · how corrected: Document · correction was due February 12, 2026
Ensure staff members and children are washing their hands after diaper changing.
Correction status: Completed · corrected January 21, 2026 · how corrected: Document · correction was due February 12, 2026
Ensure emergency water is present for the number of children enrolled .
Correction status: Completed · corrected January 13, 2026 · how corrected: Document · correction was due February 12, 2026
Ensure Infant feeding schedules are completed and updated monthly.
Correction status: Completed · corrected January 22, 2026 · how corrected: Document · correction was due February 12, 2026
Ensure lesson plans are completed and current.
Correction status: Completed · corrected January 20, 2026 · how corrected: Document · correction was due February 12, 2026
6 regulations cited at this visit.
Ensure staff files are complete. Annual review of abuse and neglect for Staff #1 and #7. Annual Review for Sleep Safe for Staff #1 and #7. OCCL Health and Safety Training for Staff #2 and #4. Health appraisal with TB for STaff #3, #4, #5, #6, #8, and #10. CPR and First Aid for Staff #2 and #6. Professional development for Staff #9.
Correction status: Completed · corrected February 24, 2025 · how corrected: Document · correction was due February 12, 2025
Ensure staff are signing in upon arrival. One staff member was not signed in. -Corrected at visit.
Correction status: Completed · corrected January 13, 2025 · how corrected: Facility Visit · correction was due February 12, 2025
Ensure parent right-to-know log is complete and current.
Correction status: Completed · corrected February 14, 2025 · how corrected: Document · correction was due February 12, 2025
Ensure children's files are complete. Updated health appraisal for Children #7, #10, and #14. Immunizations for Child #10, #13, and #14. Blood lead screening results for Child #1, #4, #8, #10, #13, and #14. Developmental plans for Child #12, #17, and #18.
Correction status: Completed · corrected February 20, 2025 · how corrected: Document · correction was due February 12, 2025
Ensure Radon testing is completed every five years.
Correction status: Completed · corrected February 20, 2025 · how corrected: Document · correction was due February 14, 2025
Ensure surfaces are clean and cleanable. Replace ceiling tiles in the Toddler B classroom with water damage.
Correction status: Completed · corrected February 14, 2025 · how corrected: Document · correction was due February 12, 2025
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On March 27, 2024, three complaints were called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaints on March 27, 2024, and accepted them for investigation regarding improper discipline and lack of supervision. An investigation was conducted on April 2, 2024. This complaint is substantiated for lack of supervision based on interviews conducted and statements received. Child #1 was left outside for two minutes when the rest of Child #1 s classroom came in from the playground. There is no evidence to substantiate this complaint for improper discipline. All staff members interviewed stated they have never used improper discipline with children in care and stated they have not witnessed other staff use improper discipline in the facility. One of the staff members named in the allegations is no longer employed at the facility. Non Compliance Cited: Reg #27 A licensee shall ensure supervision and direct observation of children are provided at all times. When Child #1 was left outside on the playground, there was no direct supervision for two minutes.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received complaints on February 29, 2024, and March 7, 2024, regarding not receiving accident/injury reports, not following the center's open-door policy, not permitting breastfeeding in the center, discrimination, vaping around children, and improper discipline. An investigation was conducted on March 4, 2024, and a follow-up visit was conducted on March 12, 2024. There is no evidence to substantiate this complaint for not receiving accident/injury reports based on staff interviews conducted and documentation received of numerous reports for multiple children. Staff members interviewed stated families receive reports of all injuries children receive while at the facility. There is no evidence to substantiate this complaint for not following the center s open-door policy based on staff interviews conducted. Staff members interviewed stated the facility follows the open-door policy. Staff stated they have stopped one parent from coming into the facility during drop-off and pick-up due to that parent s threatening behaviors towards families, children, and staff. There is no evidence to substantiate this complaint for not permitting breastfeeding in the center based on staff interviews conducted. Ms. Carroll stated parents are allowed to breastfeed at any time and they have a designated spot for breastfeeding. There is no evidence to substantiate this complaint for discrimination based on staff interviews conducted. Staff members interviewed stated no staff members in the facility discriminate against families, children, or staff. The policy of not permitting a specific parent to come into the facility was based on that individual s behavior while in the center. After instituting a policy where Parent #1 is not permitted in the facility, the center disenrolled Child #1 on March 15, 2024. There is no evidence to substantiate this complaint for vaping around children based on staff interviews conducted. Staff members interviewed stated there is no vaping around the children or in the facility. There is no evidence to substantiate this complaint for improper discipline based on staff interviews conducted. Staff members interviewed stated there is no improper discipline occurring in the facility.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on February 23, 2024, regarding lack of supervision, concerns about sufficient staffing, and failure to write injury reports for all child injuries. An investigation was conducted on March 5, 2024. There is no evidence to substantiate this complaint for lack of supervision based on staff interviews conducted, attendance records reviewed, and observation of the classrooms. A staff member interviewed stated the children in the one-year-old room are monitored and children who are known to bite are shadowed whenever possible. There is no evidence to substantiate this complaint for insufficient staffing based on the attendance records reviewed. Attendance records show no instances of improper staff-to-child ratios within a one-week period, and all classrooms were observed and had qualified staff present at all times. There is no evidence to substantiate this complaint for not providing injury reports for all child injuries based on interviews with staff members and receipt of injury reports for Child #1.
6 regulations cited at this visit.
Ensure staff files are complete. Staff #1 and Staff #2 need review of child abuse and sleep safe. Staff #3 needs an health appraisal with TB.
Correction status: Completed · corrected February 16, 2024 · how corrected: Document · correction was due February 16, 2024
Ensure children files are complete. Child #3 needs blood lead screening results.
Correction status: Completed · corrected February 1, 2024 · how corrected: Document · correction was due February 16, 2024
Ensure children's items are not touching. Children's items in the Pre-K room are touching in cubbies.
Correction status: Completed · corrected January 30, 2024 · how corrected: Document · correction was due February 16, 2024
Ensure all surfaces in kitchen are cleanable.
Correction status: Completed · corrected February 16, 2024 · how corrected: Document · correction was due February 16, 2024
Ensure all toys on the playground are not broken. Remove all broken toys.
Correction status: Completed · corrected February 1, 2024 · how corrected: Document · correction was due February 16, 2024
Ensure all classrooms have enough equipment in pre-K classroom.
Correction status: Completed · corrected January 25, 2024 · how corrected: Document · correction was due February 16, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on October 31, 2023, regarding inappropriate staff behaviors and improper discipline. An investigation was conducted on November 7, 2023. There is no evidence to substantiate this complaint for inappropriate staff behaviors or improper discipline based on staff interviews conducted. Staff #1 denied calling Child #1 a thief or yelling at them. Staff members interviewed and those who provided written statements said they had not witnessed any inappropriate behavior from staff throughout the facility. Staff #1 stated she did go through all the children s bookbags looking for missing items. This is not a violation of DELACARE Regulations.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on October 12, 2023, regarding concerns of not following infant feeding schedules or doctor s notes stating a child could not eat meat, not using proper handwashing procedures, and not following proper administration of medication procedures. An investigation was conducted on October 16, 2023. This complaint is substantiated for not following proper administration of medication procedures because review of medication administration records (MAR) and interviews with staff members showed the incorrect MAR was used for prescribed medication and was not being signed as required by staff members. There is no evidence to substantiate this complaint for not following infant feeding schedules due to a review of infant feeding schedules and staff interviews conducted. Staff members interviewed stated infant feeding schedules are updated monthly by parents and followed daily. There were no doctor s notes or noted preferences from Parent #1 regarding whether the child could be served meat from before the date of this complaint. There is no evidence to substantiate this complaint for not using proper handwashing procedures based on classroom observations and staff interviews. A staff member was observed washing a child s hands after diapering. Staff stated children get their hands washed after every diaper change, before and after meals, and when their hands become dirty.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on September 7, 2023, regarding improper staff-to-child ratio and not having an organized system of business management due to being non-responsive to staff needs. An investigation was conducted on September 11, 2023. This complaint is substantiated for improper staff-to-child ratios because multiple classrooms were out of staff-to-child ratio based on a review of attendance records and interviews with staff members. There is no evidence to substantiate this complaint for not having an organized system of business management due to non-responsiveness to staff based on staff interviews conducted. Staff stated help does come to help in the classrooms unless there is no one available in the office at that moment.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on July 3, 2023, regarding lack of supervision and not meeting the needs of a child. An investigation was conducted on July 11, 2023. There is no evidence to substantiate this complaint for lack of supervision based on staff interviews conducted. Staff stated they completed visual checks while Child #1 was sleeping and there were no indications of illness or distress. There is no evidence to substantiate this complaint for not meeting the needs of a child based on interviews conducted.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on January 3, 2023, regarding lack of supervision. An investigation was conducted on January 5, 2023. There is no evidence to substantiate this complaint for lack of supervision because based on staff interviews conducted, Staff #1 stopped the behavior immediately and discussed the behavior with the children and their parents at pick-up time.
6 regulations cited at this visit.
Ensure the EC Administrator has specialized training in Infant/ Toddler.
Correction status: Completed · corrected January 30, 2023 · how corrected: Document · correction was due February 5, 2023
Ensure all staff are complete. Staff #1,2,and 3 need health and safety training.
Correction status: Completed · corrected January 30, 2023 · how corrected: Document · correction was due February 5, 2023
Ensure all child files are completed. Child #12 and 13 need lead lab screening results.
Correction status: Completed · corrected January 30, 2023 · how corrected: Document · correction was due February 5, 2023
Ensure all indoor is cleanable. Back wall in the school-age room needs to be patched and cleanable. Adequate lighting in a bathroom. Preschool bathroom light does not stay on. Replace vent in the pre-school room. Vent is broken and a hazard to the children. Garage cans need to be covered and emptied as required. Trash can in Toddler B room is broken and trash can on the playground needs to be emptied. Molding in the bathroom needs to be attached back to the wall.
Correction status: Completed · corrected January 19, 2023 · how corrected: Document · correction was due February 5, 2023
Ensure trash can is within arms reach in diaper changing area. Trash can in Toddler A room is not in reach. Trash Can is placed outside of the half wall.
Correction status: Completed · corrected January 19, 2023 · how corrected: Document · correction was due February 5, 2023
Ensure evacuation routes are posted in each classroom. Toddler B room had no evacuation route posted.
Correction status: Completed · corrected January 19, 2023 · how corrected: Document · correction was due February 5, 2023
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