Delaware records · New Castle County · New Castle
NCC HEAD START, INC. MANOR PARK
Licensed Child Care Center · New Castle, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 313178
- Operation type
- Licensed Child Care Center
- Address
- 1 BASSETT AVENUE, New Castle, DE 19720
- Licensed capacity
- 99
- Ages served, as listed
- 3 years through 5 years.
- Hours, as listed
- 9:00 AM – 2:30 PM
- State programs listed
- Child Care Food Program;Nonprofit;Purchase of Care
The record in numbers
| Compliance visits | 3 |
| Complaint investigations | 3 |
| Citations recorded | 5 |
| Citations with correction completed, per the state | 5 |
| Citations with correction still pending, per the state | 0 |
| Record span | January 31, 2023 – March 18, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 2 | 1 |
| 2025 | 2 | 0 |
| 2024 | 1 | 1 |
| 2023 | 1 | 3 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The state recorded no written conclusion for this investigation.
1 regulation cited at this visit.
Ensure all materials and structures on the playground are in good condition and free from hazards. There is a gutter spout that has become detached from the roof line gutter. Repair and send pictures to OCCL.
Correction status: Completed · corrected March 10, 2026 · how corrected: Document · correction was due March 13, 2026
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On October 23, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding a concern of not using positive behavior supports resulting in an injury to a child. An investigation was conducted on October 30, 2025. Based on the investigation, there is no evidence to substantiate the complaint based on interviews with staff members and review of video footage. Staff #2 denied using physical touch to assist Child #1 with changing clothes in the bathroom on October 15, 2025. Staff #1 stated they did not observe any instance where Staff #2 could have caused injury to Child #1. Staff #2 s account of the incident aligned with Staff #1 s recollection of events. Both Staff #1 and Staff #2 reported Child #1 was calm, washed their hands, and joined the class after leaving the bathroom with no visible signs of discomfort or distress. LS #1 reviewed the video footage of the incident and found no indication Staff #2 caused injury during the clothing change. Child #1 was observed leaving the bathroom in a calm manner after getting changed, with no visible signs of distress.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. Between February 19, 2025, and February 20, 2025, three complaints were reported to the Office of Child Care Licensing (OCCL) regarding concerns of improper discipline. On February 18, 2025, Administrator #1 self-reported the incident to Licensing Specialist #1. An investigation was conducted on February 26, 2025. Based on the results of the investigation, this complaint is substantiated for improper discipline, as video footage reviewed by LS #1 and #2 showed Staff #2 grabbing Child #1 by one hand and arm and lifting them into the air on two separate occasions. Following an internal investigation, Staff #1 and Staff #2 received disciplinary write-ups placed in their files and are required to complete refresher training on the program's practices for promoting children s healthy social and emotional development (Pyramid Model). Additionally, both staff members will receive individual coaching sessions from the program s Classroom Quality Assurance Coach. Additional concerns were identified during the investigation, including the use of cell phones in the classroom and failure to maintain proper classroom ratios. Video footage showed Staff #1 using their cell phone multiple times to text and answer a phone call while in the classroom. Additionally, Staff #2 was observed leaving the classroom with the lunch cart for approximately four minutes, despite attendance records indicating that thirteen children were signed in and present during lunchtime
1 regulation cited at this visit.
Ensure Staff #1 has Service Letters in file. Send to OCCL when Complete.
Correction status: Completed · corrected January 5, 2024 · how corrected: Document · correction was due February 15, 2024
3 regulations cited at this visit.
Ensure all staff are fingerprinted every five years. Staff #1, and Staff #3 need to be re-fingerprinted. Send receipt to OCCL when complete. Staff #2 needs a copy of their fingerprint receipt in their staff file. Send a copy to OCCL when complete.
Correction status: Completed · corrected February 13, 2023 · how corrected: Document · correction was due February 17, 2023
Personnel Files; Ensure all personnel files are complete. Staff #1 needs to complete OCCL's Health & Safety training Send to OCCL when complete.
Correction status: Completed · corrected February 13, 2023 · how corrected: Document · correction was due February 17, 2023
Ensure medication administration records are complete, and mediation is not expired. Child #5's inhaler was expired,, and not in its original box. Send a picture of the inhaler in its original box along with a current signed medication administration record, which is signed monthly by the parent. Send to OCCL when complete.
Correction status: Completed · corrected February 13, 2023 · how corrected: Document · correction was due February 17, 2023
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