Delaware records · New Castle County · New Castle
PASSION CARE ACADEMY II
Licensed Child Care Center · New Castle, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 329319
- Operation type
- Licensed Child Care Center
- Address
- 1206 DELAWARE STREET, New Castle, DE 19720
- Licensed capacity
- 152
- Ages served, as listed
- 1 year through 12 years.
- Hours, as listed
- 6:30 AM – 5:30 PM
The record in numbers
| Compliance visits | 6 |
| Complaint investigations | 5 |
| Citations recorded | 16 |
| Citations with correction completed, per the state | 16 |
| Citations with correction still pending, per the state | 0 |
| Record span | June 28, 2022 – July 27, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 2 | 5 |
| 2025 | 2 | 2 |
| 2024 | 2 | 1 |
| 2023 | 2 | 6 |
| 2022 | 3 | 2 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on June 22, 2026, regarding concerns of providing transportation without written parent permission. An investigation was conducted on June 29, 2026, which included interviews with Administrator #1 and Staff #1 and a review of attendance records, transportation procedures, and parent communications. There is no evidence to substantiate this complaint regarding providing transportation without written parent permission or not following the facility s transportation procedures. Information obtained during the investigation showed Parent #1 informed staff at drop-off Child #1 would be transported by a contracted bus to a summer program, and staff followed Parent #1's direction by placing Child #1 on the bus. Current DELACARE Regulations only require written transportation arrangements when the facility is the one providing transportation. A concern noted during this investigation was Child #1 was not signed out on the attendance record when departing on the bus.
5 regulations cited at this visit.
CPR and First Aid for Staff #1 and Staff #2.
Correction status: Completed · corrected June 30, 2026 · how corrected: Document · correction was due July 10, 2026
Child #9 needs Parents Right to Know and Screen Time Permission
Correction status: Completed · corrected June 30, 2026 · how corrected: Document · correction was due July 10, 2026
Send radon results when test is complete.
Correction status: Completed · corrected July 5, 2026 · how corrected: Document · correction was due July 10, 2026
Playground needs new mulch. Send picture to OCCL when complete.
Correction status: Completed · corrected June 30, 2026 · how corrected: Document · correction was due July 10, 2026
Ensure renewal application is sent 60 days prior to expiration (end of May).
Correction status: Completed · corrected June 9, 2026 · how corrected: Document · correction was due June 18, 2026
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing received a complaint on April 16, 2025, regarding lack of supervision and positive behavioral supports. An investigation was conducted on April 30, 2025, which included observation of transition procedures and interviews with staff members. There is no evidence to substantiate the complaint regarding a lack of positive behavior supports. The discipline practices observed while the children transitioned from school and also when they were on site were positive and appropriate, and the children were in a clear routine. There is no evidence to substantiate this complaint for inadequate supervision. Due to the high volume of children, parents, and families crossing the street simultaneously, staff had no reasonable way to identify Child #1 was walking with the group until reaching the front entrance, as multiple other children were observed using this parking lot. It was also noted many parents wait in the parking lot to pick up their children, in an effort to avoid the school s pick-up line. A concern noted during this investigation was the staff member picking children up from the school-age program did not have attendance records or a checklist to notate all children that were being picked up from the elementary school and walked to the facility.
2 regulations cited at this visit.
Please ensure personnel files are complete. Staff #1 needs: DEEDS certification, CPR and First Aid, 18 annual training hours, OCCL 7 hour Health and Safety trainig, 1 (or 3) reference letters, Health Appraisal with TB test, Release of employment, and service letter attempts (if applicable) Staff #2 needs 18 training hours, including 2 in health and safety Staff #3 needs DEEDS certification, 18 annual training hours, OCCL 7 hour Health and Safety training, References, health appraisal and TB test, Release of employment, and service letter attempts (if applicable) Staff #4 needs eligibility letter Staff #5 needs 18 training hours, including 2 in health and safety
Correction status: Completed · corrected July 11, 2025 · how corrected: Document · correction was due July 11, 2025
Ensure children in preschool room have up-to-date assessments (checklists or progress reports). Please send to OCCL.
Correction status: Completed · corrected July 10, 2025 · how corrected: Document · correction was due July 11, 2025
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On May 23, 2024, a complaint was called into the Child Abuse and Neglect Report Line and accepted for investigation by the Institutional Abuse Unit (IAU). The Office of Child Care Licensing (OCCL) received the complaint on May 23, 2024, and accepted it for investigation regarding improper discipline. An investigation began on May 23, 2024, and was concluded on May 30, 2024. There is no evidence to substantiate this complaint for improper discipline based on interviews of two staff members and Owner Lola Mayo. Staff #1 and Ms. Mayo both stated they did not observe Staff #2 grab Child #1 on the arm. Staff #2 denied grabbing Child #1, and stated she only verbally requested Child #1 move to another seat and be quiet while someone was on the telephone.
1 regulation cited at this visit.
A working thermometer is required in refrigerators and freezers. The refrigerator must be 40 degrees or colder, the freezer 0 degrees or colder.
Correction status: Completed · corrected June 11, 2024 · how corrected: Document · correction was due July 5, 2024
4 regulations cited at this visit.
Ensure staff files are completed. Health and Safety for Staff #1,2,3, and 4.
Correction status: Completed · corrected July 17, 2023 · how corrected: Document · correction was due July 20, 2023
Ensure children files are completed. Lead screening results for Child # 2,3,5,6, and 7.
Correction status: Completed · corrected July 17, 2023 · how corrected: Document · correction was due July 20, 2023
Ensure all spaces are in good repair. Replace the ceiling tile in the lobby. Trash Can must be covered in the school-age room.
Correction status: Completed · corrected July 21, 2023 · how corrected: Document · correction was due July 20, 2023
Ensure there is sufficient quantity of equipment. Music is needed in caterpillar and dragonfly rooms.
Correction status: Completed · corrected July 17, 2023 · how corrected: Document · correction was due July 20, 2023
2 regulations cited at this visit.
Children's files need the following: - Child #1 and 7 need updated health appraisals. - Child # 7 needs proof of immunizations and lead screening or affidavit of exemption form notarized.
Correction status: Completed · corrected April 20, 2023 · how corrected: Document · correction was due April 14, 2023
Send a picture of trash can in the school-age room covered. Re-label the school-age cubbies and send a picture.
Correction status: Completed · corrected March 27, 2023 · how corrected: Document · correction was due April 14, 2023
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
A complaint was received on July 18, 2022, regarding concerns about improper diapering procedures in the two-year-old classroom. At the conclusion of an investigation conducted on July 27, 2022, this complaint is substantiated due to the diapering surface only being disinfected between children. It must be washed with soap and water and then disinfected between each diaper change. There is no requirement that children must be changed away from their peers or that older children can not be changed while standing up.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
A total of seven complaints were received from June 14, 2022, until July 7, 2022, regarding concerns about a firearm being present at the facility, improper discipline, lack of respectful communication with children and not following written policies. At the conclusion of an investigation starting June 15, 2022, and ending June 21, 2022, this complaint is substantiated for improper discipline and lack of respectful communication. Staff #1 was seen on video addressing school-age children inappropriately by being highly agitated, yelling, and repeatedly telling them, Keep my name out your mouth, and admitted to also stating, I am not the one. Staff #5 reported that Staff #4 backs children into corners and rips up children s artwork in front of them. During staff members and children s interviews, several incidents reported nearly all staff members had both verbal and physical altercations within the center amongst each other in the presence of children. Staff #2 threatened the owner, fights with other staff, instigates fighting among other staff, had her cousin show up at the center to threaten a staff with a baseball bat, is thought of as scary by a child, uses her phone while working, makes children read as punishment, sleeps during naptime, and yells at children. Staff were barely speaking with each other while working in the center. Additional concerns noted during this investigation include not following screen time limits, two interviewees stating a staff member sleeps while children are in care, the administrator not being present the required number of hours, and the staff handbook not including clear disciplinary policies for staff not following the center s policies. According to the police report received from the New Castle City Police, there was no evidence to substantiate there was a firearm present outside of the center.
2 regulations cited at this visit.
Child #10 needs a blood lead screening with their health appraisal.
Correction status: Completed · corrected July 21, 2022 · how corrected: Document · correction was due July 11, 2022
Indoor space items: - Clean around the light switches and wall in the bathrooms. - Repair/remove broken handle on the kitchen set in the Pre-K room. - Repair the hole on the left side of the school-age room. Repair the corners of the yellow barrier walls in the school-age room. Send pictures when complete.
Correction status: Completed · corrected July 18, 2022 · how corrected: Document · correction was due July 11, 2022
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