Delaware records · Sussex County · Ocean View
VILLAGE SQUARE ACADEMY LEARNING CENTER, LLC
Licensed Child Care Center · Ocean View, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 436034
- Operation type
- Licensed Child Care Center
- Address
- 30792 WHITES NECK RD, Ocean View, DE 19970
- Licensed capacity
- 51
- Ages served, as listed
- 6 weeks through 12 years.
- Hours, as listed
- 7:00 AM – 5:00 PM
- State programs listed
- Child Care Food Program;Purchase of Care
- Conditions recorded by the state
- Variance
The record in numbers
| Compliance visits | 4 |
| Complaint investigations | 4 |
| Citations recorded | 16 |
| Citations with correction completed, per the state | 16 |
| Citations with correction still pending, per the state | 0 |
| Record span | November 4, 2022 – July 28, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 1 | 0 |
| 2025 | 1 | 2 |
| 2024 | 3 | 2 |
| 2023 | 1 | 9 |
| 2022 | 2 | 3 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint regarding a lack of positive behavior supports. An investigation was conducted on June 24, 2026. The complaint is substantiated because Administrator #1 stated video footage showed Staff #1 hitting Child #1 on the arm, and Staff #1's employment was terminated as a result of the incident.
2 regulations cited at this visit.
Ensure staff files are completed, Staff #1 and Staff #2 needs an updated administration of medication certification.
Correction status: Completed · corrected January 21, 2026 · how corrected: Document · correction was due December 30, 2025
Repair the two outdoor gates to ensure they are self-closing. Repair the fence at the back of the playground.
Correction status: Completed · corrected December 29, 2025 · how corrected: Document · correction was due December 30, 2025
2 regulations cited at this visit.
A complete file is needed for Staff #1
Correction status: Completed · corrected January 10, 2025 · how corrected: Document · correction was due December 17, 2024
Revise the lesson plans to include daily activities for each classrooms.
Correction status: Completed · corrected December 20, 2024 · how corrected: Document · correction was due December 17, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing received a complaint on July 1, 2024, regarding the center not providing truthful information, not following their procedure for handling complaints, not following medication and diaper changing procedures, and not allowing a change in the meal pattern when requested by the guardian. An investigation was conducted on July 9, 2024. There is no evidence to substantiate this complaint because Administrator #1 stated she referred Parent #1 to the owner of the center when she became unavailable to have the meeting with Parent #1. Staff #2 stated she conducted diaper checks on Child #1 every hour and would change Child #1's diaper when needed. Additionally, Staff #2 stated she applied diaper cream and agreed to apply more when Parent #1 spoke with her about Child #1 having a diaper rash. Staff #2 stated she applied sunscreen to Child #1. Staff #2 stated she would save breakfast plates for all children in her classroom and document them at the time she saved the plate since she was unsure who ate breakfast at home. Administrator confirmed that this procedure will be adjusted so that meal consumption is documented when the child easts, not when the plate is saved. Staff #2 stated she accidentally checked Child #1 out as if she was picked up and she corrected the error immediately and informed Parent #1 when she picked up Child #1 of the mistake.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On February 27, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision, staff under the influence of drugs, not meeting the needs of the children, not having an onsite phone, not changing soiled clothing, serving one-percent milk to one-year-old-children, not following the center s procedure for parent complaints, and not informing parents of the owners when requested. An investigation was conducted on March 4, 2024. There is no evidence to substantiate the allegation of not meeting the needs of the children because during the visit, Staff #2 was not alone with the children and all staff stated they assist Staff #2 if a child needs to be lifted. There is no evidence to substantiate the allegation of lack of supervision or staff under the influence of drugs because all staff interview denied this. There is no evidence to substantiate the allegation of not having an onsite phone because the Licensing Specialist (LS) called the phone number listed, the phone in the office rang, and a voice mail was left. There is no evidence to substantiate the allegation of not changing soiled clothing because the administrator stated the soiled clothing was a diaper and the staff changed the child. There is no evidence to substantiate the allegation of serving one-percent milk to one-year-old-children because during the visit the LS observed whole milk being provided during lunch to the one-year-old children. There is no evidence to substantiate the allegation of not following the center s procedure for parent complaints because the administrator stated no one had requested a meeting about diapers or suspensions. There is no evidence to substantiate the allegation of not informing parents of the owners when requested because the parent handbook states the owner is Tecola Gibbs-Hernandez, and all staff interviewed confirmed this. Additional concerns noted were during the visit were the posted daily schedule was not followed. The LS ob served the schedule posted, stating the children were to be outside from 11:15 a.m. until 11:30 a.m. but during the visit, no child went outside even though it was 51 degrees Fahrenheit. The posted daily schedule did not have at least 30 minutes of physical activity for every four hours the children are in care. Staff attendance was not documented because staff stated they could not sign in electronically for the day. Staff #2 stated she does not get down on the floor to be at the level of the children because of her knees, she is not to lift over 20 pounds, and she wears a shoulder brace. The LS observed a doctor's note dated April 12, 2023, stating the staff member should not lift over 20 pounds. The Assistant Teacher job description states one must be able to repeatedly bend, stoop, run, lift, and carry children but an accommodation was made for this employee who is assisted by other staff if a child needs to be lifted. Non-compliance Cited: Reg #36 Ensure the staff sign in at the exact arrival and departure times. LS observed the staff had not been able to sign in to the electronic system being used. Non-Compliance Cited: Reg #76 Ensure the schedule posted is followed. LS observed the children had not been outside during the scheduled time. This was corrected when the LS provided technical assistance to the administrator. Ensure daily outdoor gross motor play is provided for all children at the facility when the weather is 32 degrees Fahrenheit or higher or the heat index is 89 degrees Fahrenheit or lower. This was corrected when the LS provided technical assistance to the administrator. Ensure opportunity for physical activity for each child one-year-old and older for every four hours in care between 7:00 a.m. until 7:00 p.m., for 30 or more minutes. Staff and the administrator stated that the children were only going out in the afternoon. Revise the daily schedules and submit to OCCL.
9 regulations cited at this visit.
Ensure all staff and volunteers are fingerprinted with results before start of employment.
Correction status: Completed · corrected December 7, 2023 · how corrected: Document · correction was due December 15, 2023
Complete files are needed for the followings staff: staff#1 needs eligibility determination, staff #2 one additional reference, staff #3 needs a complete file
Correction status: Completed · corrected December 11, 2023 · how corrected: Document · correction was due December 22, 2023
Complete child files are needed. Child #2 needs blood lead screening.
Correction status: Completed · corrected December 13, 2023 · how corrected: Document · correction was due December 22, 2023
Provide a thermometer for infant refrigerator.
Correction status: Completed · corrected December 7, 2023 · how corrected: Facility Visit · correction was due December 7, 2023
Fall zone is needed at the bottom of the equipment. Purchase mulch for the fall zone area (slides). Move toddler climber to the fall zone area. Send picture to OCCL.
Correction status: Completed · corrected January 17, 2024 · how corrected: Document · correction was due December 22, 2023
Ensure fitted sheet is tightly fitted to the infant mattress (corrected at the visit when the Director placed an online order).
Correction status: Completed · corrected December 7, 2023 · how corrected: Facility Visit · correction was due December 7, 2023
Repair or replace the torn diaper changing mat in the bathroom. Send picture to OCCL.
Correction status: Completed · corrected December 13, 2023 · how corrected: Document · correction was due December 22, 2023
Follow all administration of medication policy. Provide MAR for medication (over the counter).
Correction status: Completed · corrected January 17, 2024 · how corrected: Document · correction was due December 22, 2023
Ensure menu is dated. Send a copy to OCCL.
Correction status: Completed · corrected December 11, 2023 · how corrected: Document · correction was due December 22, 2023
3 regulations cited at this visit.
Complete files are needed for the following staff members: Staff #1 needs a health appraisal with TB and Administration of medication certification, Staff #2 needs a complete file STaff #3 needs needs CPR/ FA certification,
Correction status: Completed · corrected January 14, 2023 · how corrected: Document · correction was due December 20, 2022
Purchase additional fall zone material for the outdoor play area
Correction status: Completed · corrected December 7, 2022 · how corrected: Document · correction was due December 20, 2022
Purchase emergency water for the center.
Correction status: Completed · corrected December 7, 2022 · how corrected: Document · correction was due December 20, 2022
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on October 14, 2022, regarding improper staff-to-child ratios, lack of supervision, unqualified staff alone with children, improper discipline, not following security procedures, hazards, and trash on the outdoor playground, safe sleep, not enough sleep equipment for infants, improper infant feeding, staff members using cell phones while in the classroom, not having enough working toilets and incompletes child files. An investigation was conducted on October 18, 2022. This complaint is substantiated for incomplete child files because one child file did not have an emergency card. There is no evidence to substantiate the complaint for improper staff-to-child ratio, lack of supervision, and unqualified staff alone with children because, during the visit, the staff-to-child ratio was observed in each classroom with a qualified staff member. The specialist observed the front door to be secure during her visit and no trash or hazard was observed on the playground. All staff members denied observing or hearing staff telling children to shut up or yanking a child. Staff members denied using their cell phones in the classrooms. Additionally, the toilets were in working condition and the children in care had access to toilet paper, paper towels, and liquid soap. The specialist observed infants being held during feeding and placed in cribs for a nap. The specialist observed six cribs in the infant classroom while four infants were present. Additional concerns noted were attendance records documenting exact arrival and departure times for children and staff were not available. The only attendance available was for meal counts and did not meet OCCL regulations.
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