Delaware records · New Castle County · Wilmington
TUTOR TIME CHILD CARE LEARNING CENTER
Licensed Child Care Center · Wilmington, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 453294
- Operation type
- Licensed Child Care Center
- Address
- 5305 LIMESTONE ROAD, Wilmington, DE 19808
- Licensed capacity
- 196
- Ages served, as listed
- 6 weeks through 12 years.
- Hours, as listed
- 6:30 AM – 6:00 PM
- State programs listed
- Purchase of Care
The record in numbers
| Compliance visits | 5 |
| Complaint investigations | 7 |
| Citations recorded | 14 |
| Citations with correction completed, per the state | 14 |
| Citations with correction still pending, per the state | 0 |
| Record span | June 7, 2022 – August 14, 2026 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2026 | 3 | 5 |
| 2025 | 3 | 2 |
| 2024 | 2 | 4 |
| 2023 | 2 | 1 |
| 2022 | 2 | 2 |
Visits and investigations, newest first
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On July 30, 2026, the Office of Child Care Licensing (OCCL) received a complaint alleging the center was not following proper cleaning and sanitation protocols and was not following proper exclusion requirements related to head lice. An investigation was conducted on August 5, 2026. Based on the results of the investigation, there is no evidence to substantiate this complaint because the center administrator and all staff interviewed stated the center followed cleaning and sanitation procedures, including daily classroom cleaning by staff, a professional deep cleaning of the affected classroom, and affected children were sent home for treatment. The center administrator provided Licensing Specialist #1 (LS #1) with copies of parent communications regarding the reported cases of head lice, as well as work orders documenting professional classroom cleanings. LS #1 observed the classrooms to be clean, and children's belongings were stored in a manner that prevented them from touching one another.
5 regulations cited at this visit.
Ensure staff files are complete. The following is needed: - OCCL Health and Safety Training--Staff #1 - References -- Staff #1 - Training Hours -- Staff #2 needs 1 hour.
Correction status: Completed · corrected June 18, 2026 · how corrected: Document · correction was due July 17, 2026
Ensure Child Files are complete. The following is needed: - Health Appraisals--Child #9 - Current Immunizations--Child #7 and 9 - Blood Lead Screening Results--Child #7, 14, 15, 16
Correction status: Completed · corrected June 18, 2026 · how corrected: Document · correction was due July 17, 2026
Ensure all hazardous cleaning products are stored out of reach of children. Infant 1, Preschool 2, and School Aged had cleaning products present at children's level.
Correction status: Completed · corrected June 17, 2026 · how corrected: Document · correction was due July 17, 2026
Ensure all surfaces are in good repair and cleanable. There is a section of the floor/wall molding that needs to be replaced in the Two Year Old Classroom
Correction status: Completed · corrected June 22, 2026 · how corrected: Document · correction was due July 17, 2026
Ensure all Infant 1 feeding schedules are updated for the month of June.
Correction status: Completed · corrected June 24, 2026 · how corrected: Document · correction was due July 17, 2026
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On February 26, 2026, and February 27, 2026, the Office of Child Care Licensing (OCCL) received two complaints alleging improper discipline. An investigation was conducted on March 2, 2026. Based on the investigation, there is no evidence to substantiate the complaint. Licensing Specialist (LS) #1 reviewed video footage from the Toddler Two classroom covering 8:30 a.m. through 4:45 p.m. on February 25, 2026. No incidents appear in the video footage indicating improper discipline or lack of supervision resulting in a red mark on Child #1 s back. LS #1 did observe Child #1 push themselves across the floor while lying on their back for approximately three minutes, which could have created irritation on Child #1 s back. LS #1 also observed another child drop a wicker basket onto Child #1 s back approximately fifteen minutes prior to Child #1 s diaper being changed and Parent #1 arriving for pick-up. The basket fell in approximately the same location where the red marks were observed, indicating a possible cause of the injury.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On November 6, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of staff members not using positive behavior supports due to yelling, using threatening tones, and failing to use positive and developmentally appropriate methods of classroom management. The complaint also included concerns regarding the program s response to parent complaints and adherence to center policies on social media posts referenced in the staff handbook. An investigation was conducted on November 12, 2025. Based on the investigation, there is no evidence to substantiate the complaint involving staff members not using positive behavior supports due to yelling or using threatening tones. Four staff members were interviewed regarding Staff #1 s tone and approach to classroom management. Each individual reported Staff #1 has a naturally loud voice, but all stated they had ever heard Staff #1 use harsh or threatening tones with children. Staff #3 described Staff #1 as effective in the classroom, consistently working to build relationships with children while maintaining routine and structure. Staff #1 was interviewed and denied the use of yelling or harsh tones with the children in their classroom, noting their voice is naturally loud and stating it has never been brought up as a concern by administration. There is no evidence to substantiate the complaint for insufficient administrative response to a parent complaint. Administrator #1 provided LS #1 with multiple pieces of documentation demonstrating timely responses to Parents #1 and #2 through emails and text messages. DM #1 required approximately 48 hours to respond to Parent #1 due to commitments at an out-of-state conference; however, Administrator #1, as the program s named administrator, maintained daily face-to-face communication and provided timely written responses. There is no evidence to substantiate the complaint involving a failure to follow social media policies described in the staff handbook. Administrator #1 explained they were not the program s administrator at the time of the post, nor was DM #1 serving as district manager. Administrator #1 further explained the social media post involved multiple staff members using nicknames and participating in a trend in October 2022. No children appeared in the video, and no identifying information connected the post to Tutor Time Child Care Learning Center, so the facility s policy was not violated, and no disciplinary action was needed.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On August 26, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding improper discipline and failure to follow procedures for accepting and handling complaints from a parent or guardian. An investigation was conducted on September 3, 2025. Based on the findings, there is no evidence to substantiate the complaint for improper discipline. Video footage was reviewed by multiple individuals, including Administrator #1, District Manager #1, the Tutor Time Safety Team, Human Resources, and the Tutor Time Regional Manager. The final determination was, although the incident did not reflect positively on Staff #2, there was no danger to the children and no risk of injury resulting from Staff #2 s frustration. There is also no evidence to substantiate the complaint regarding failure to accept or handle complaints from parents or guardians. Administrator #1 provided Licensing Specialist (LS) #1 with communications exchanged with District Manager #1, which demonstrated an appropriate response time to the allegations presented on May 27, 2025. Administrator #1 took the allegations from Parent #1 on May 27, 2025, and video footage was available and offered for viewing on May 30, 2025. A meeting was conducted with the Administrator #1 and Parents #1 and #2 on June 2, 2025, in which the footage was reviewed. At this point, Staff #2 was placed on administrative leave, while two remaining pieces of the investigation were conducted. Staff #2 was cleared to return to work on June 10, 2025, and was issued a final corrective action write-up on June 12, 2025.
2 regulations cited at this visit.
Ensure staff files are complete. The following is needed: - CPR/First Aid--Staff #2 - Admin of Med--Staff #2 -OCCL H/S Training--Staff #2 - Health Appraisal/TB Screene--Staff #1, 2 - Service Letters (or 2 documented attempts and 2 additional references)--Staff #3
Correction status: Completed · corrected July 17, 2025 · how corrected: Document · correction was due July 11, 2025
Ensure child files are complete. The following is needed: - Parent Permissions--Child #1 - Health Appraisal--Child #13 - Current Immunization Record--Child #13 - Blood Lead Screener Results--Child #10, 11, 13, 17, 22
Correction status: Completed · corrected July 17, 2025 · how corrected: Document · correction was due July 11, 2025
4 regulations cited at this visit.
Ensure all staff files are complete. Staff #1 needs a signed Declaration page. Staff #2 needs to be fingerprinted and deemed Eligible. Send documentation to OCCL.
Correction status: Completed · corrected June 25, 2024 · how corrected: Document · correction was due July 5, 2024
Ensure that all medication has an OCCL MAR completed and on file. Send documentation of all diaper creams for Infant 1 and Infant 2.
Correction status: Completed · corrected June 24, 2024 · how corrected: Document · correction was due June 28, 2024
Ensure that Child Files are complete. Child #19 needs Blood Lead Screening.
Correction status: Completed · corrected June 13, 2024 · how corrected: Document · correction was due June 28, 2024
Ensure that all infant feeding schedules are updated monthly. Send updated infant schedules for Infant 1 and Infant 2.
Correction status: Completed · corrected June 24, 2024 · how corrected: Document · correction was due June 28, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On March 25, 2024, a complaint was called into the Child Abuse and Neglect Report line and not accepted for investigation by the Institutional Abuse Unit (IAU). The IAU sent the report to the Office of Child Care Licensing (OCCL) on March 25, 2024, and it was accepted for investigation. The Office of Child Care Licensing (OCCL) received a second complaint on March 25, 2024, regarding the same allegations, and was accepted for investigation regarding allegations of improper discipline and unsanitary conditions. An investigation was conducted on April 4, 2024. There is no evidence to substantiate this complaint for improper discipline based on observation of classroom video footage and interviews with staff. LS Hackett viewed camera footage of the only physical interaction between Staff #1 and Child #1 on March 22, 2024, and did not observe any improper discipline. District Manager Samantha Young viewed the video of Child #1 s entire day and did not observe any rough handling of any kind from either staff member in the room. Staff #1 and Staff #3 stated they never grabbed a child by the arm and, if needed, will pick up a child under the armpits. There is no evidence to substantiate this complaint for unsanitary conditions based on interviews and observation of classrooms. Cleaning procedures noted during the interviews meet the DELACARE Regulation requirements, and the facility appeared clean upon entry. Proper cleaning supplies were available at the facility.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
classroom being shut down due to a leak with concerns of mildew and mold. An investigation was conducted on September 29, 2023. There is no evidence to substantiate this complaint because when a smell was detected in the infant classroom, the administrator moved all the infants into another classroom space previously approved by OCCL along with the required materials. A company was called in a timely manner to identify and address the issue and this documentation was provided to OCCL. Confirmation of completion of the work was received by OCCL on October 18, 2023.
1 regulation cited at this visit.
Ensure First Aid Kit in both vehicles that are approved by OCCL have thermometers. Send a picture to OCCL when complete. Please also include First Aid Guides in both vehicle First Aid Kits. Send a picture to OCCL when complete.
Correction status: Completed · corrected June 12, 2023 · how corrected: Document · correction was due June 30, 2023
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
The Office of Child Care Licensing (OCCL) received a complaint on November 4, 2022, regarding improper discipline. An investigation was conducted on November 10, 2022. The complaint is substantiated for improper discipline because staff members who were interviewed stated they have observed Staff #1 and Staff #2 yelling at children. Staff #1 stated she has lost her temper, and yelled, I don t like it. Staff #1 denied the allegation of grabbing a child s arm, and all staff who were interviewed did not witness Staff #1 grabbing a child s arm. A concern noted was Staff #1 did not tell the truth to the Licensing Specialist about having a written warning in her file regarding professional conduct.
2 regulations cited at this visit.
Staff files: Ensure all staff have a current health appraisal. Staff #1 and Staff #2 need a current health appraisal and TB lab test. Send to OCCL.
Correction status: Completed · corrected June 17, 2022 · how corrected: Document · correction was due July 15, 2022
Ensure Child #10, 11, and 15 have lead lab results listed on their health appraisals. Send to OCCL.
Correction status: Completed · corrected June 17, 2022 · how corrected: Document · correction was due July 15, 2022
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