NEMOURS CHILD DEVELOPMENT CENTER

On March 10, 2026, OCCL received a complaint regarding allegations of incorrect staff-to-child ratios, and incorrect attendance tracking. An investigation was conducted on March 17, 2026. After a review of attendance records for both staff and children, interviews with the administrators, and staff, there is no evidence to substantiate this complaint for incorrect staff-to-child ratios or incorrect attendance tracking.

All indoor space must be in safe conditions. PS3 bathroom vent is broken/ bent outward. Please send photo of repair to OCCL

Correction status: Completed · corrected February 9, 2026 · how corrected: Document · correction was due February 9, 2026

Staff member left child unattended and the center was cited for lack of supervision. The staff member was terminated. This incident was self-reported by the administrator.

Correction status: Completed · corrected December 29, 2025 · how corrected: Document · correction was due December 29, 2025

On November 7, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios. An investigation was conducted on November 13, 2025. According to staff interviews, observations, and documentation reviewed, there is no evidence to substantiate this complaint for incorrect staff-to-child ratios. All staff interviewed denied being over staff-to-child ratio, all classrooms were observed to be within the correct ratios at the time of the visit, and the attendance records reviewed showed all infant classrooms within correct staff-to-child ratios each day reviewed.

Due to two children leaving the infant classroom center will receive non compliance for lack of supervision. Staff in charge the day of have been terminated as of 4/11/2025

Correction status: Completed · corrected April 11, 2025 · how corrected: Document · correction was due April 11, 2025

On February 19, 2025, the Office of Child Care Licensing (OCCL) received a complaint regarding lack of supervision, incorrect ratio, room capacity, and lack of security procedures. An investigation began on February 24, 2025, and concluded on March 3, 2025. Based on the documentation reviewed and interviews conducted, this complaint is substantiated for incorrect staff-to-child ratio because preschool two classroom attendance records documented one classroom was over correct ratio for 27 minutes on February 19, 2025. Based on the measurements completed on March 3, 2025, there is no evidence to substantiate this complaint for exceeding room capacity. Based on interviews and observations during the visit, there is no evidence to substantiate this complaint for lack of security procedures to limit access to the children. Administrative staff stated the front door is monitored by staff and the security override is not used except during fire drills. Based on interviews, there is no evidence to substantiate this complaint for lack of supervision as all staff interviewed denied anyone was asked to take a child who was not their own from one classroom to another room.

The Office of Child Care Licensing received two complaints on January 13, 2025, regarding allegations of incorrect staff-to-child ratios, exceeding maximum group size, staff qualifications, and an unsafe physical environment. An investigation was begun on January 15, 2025, and concluded on January 30, 2025, when submitted paperwork was reviewed. Based on the results of the investigation, including staff and administrator interviews and a review of attendance records, this complaint is substantiated for incorrect staff-to-child ratio. Based on observations, interviews, and a review of documentation, there is no evidence to substantiate this complaint for unqualified staff alone with children, exceeding maximum group size, or an unsafe physical environment.

Ensure staff files are complete.

Correction status: Completed · corrected March 7, 2025 · how corrected: Document · correction was due February 10, 2025

Please ensure child files are complete. Child #8 needs an updated health appraisal.

Correction status: Completed · corrected February 10, 2025 · how corrected: Document · correction was due February 10, 2025

Please send in radon report

Correction status: Completed · corrected February 14, 2025 · how corrected: Document · correction was due February 10, 2025

Infant rooms need posted diaper procedure. Send pics when posted.

Correction status: Completed · corrected February 3, 2025 · how corrected: Document · correction was due February 3, 2025

Fire marshal approval letter.

Correction status: Completed · corrected February 5, 2025 · how corrected: Document · correction was due February 3, 2025

Please have infant feeding statements updated monthly. Please send copies.

Correction status: Completed · corrected February 3, 2025 · how corrected: Document · correction was due February 3, 2025

The Office of Child Care Licensing received a complaint on December 9, 2024, regarding allegations of incorrect staff-to-child ratio and insufficient staff. An investigation was conducted on December 11, 2024. Based on the results of the investigation, staff interviews, and a review of documents there is no evidence to substantiate this complaint for incorrect staff-to-child ratio or insufficient staff.

On November 6, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratio. An investigation was conducted on November 6, 2024. Based on the attendance records, interviews conducted, and observations during the visit, there is no evidence to substantiate this complaint for incorrect staff-to-child ratio. One staff member was present with five one-year-old toddlers which is compliant with DELACARE Regulations.

The Office of Child Care Licensing received a complaint on September 12, 2024, regarding allegations of improper staff-to-child ratio. An investigation was conducted on September 19, 2024. Based on the results of this investigation, this complaint is substantiated for improper staff-to child ratio. LS #1 and LS #2 observed two classrooms out of correct staff-to-child ratio at the time of the visit, as well as reviewing two weeks of attendance documentation showing classrooms with incorrect staff-to-child ratio on September 18 and 19, 2024. Additional concerns noted at the visit were LS #1 and LS #2 observed an administrator remove one child from a classroom to correct ratios and take the child to front desk in the lobby which is not licensed child care space. In addition, the specialists observed empty cribs in the infant room that were less than 18 inches apart. Staff in the classroom stated the cribs are not moved further apart when infants are in the cribs.

On April 29, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding incorrect staff-to-child ratios. Based on the documentation reviewed, interviews conducted, and observations during the visit, there is no evidence to substantiate this complaint for incorrect staff-to-child ratios. This specialist observed a system in place to call the front desk when additional staff is needed.

On April 15, 2024, the Office of Child Care Licensing (OCCL) received a complaint regarding children being cared for in inappropriate indoor spaces, insufficient staff to maintain ratios, and failing to notify OCCL of flooding. An investigation was conducted on April 24, 2024. Based on the documentation reviewed, interviews conducted, and observations during the visit, this complaint is substantiated for children being cared for in inappropriate indoor spaces because staff stated children were sometimes being cared for at the front desk area at the end of the day. There is no evidence to substantiate this complaint for insufficient staff to maintain ratios, or failure to notify OCCL of flooding, as attendance records documented correct ratios were maintained and the flooding that occurred did not affect the center s ability to operate. Non-Compliance Cited Reg 49 Indoor Space A licensee shall ensure interior space designed for children's use is available to children when the center is in operation. 1. The space must be arranged to allow each child adequate space for free movement and active play. 2. A center must have at least 35 square feet of usable floor space for each child in each area or room used by children.

A licensee shall ensure that all staff use prevention strategies, appropriate redirection rather than restraint, and positive developmentally-appropriate methods of behavior supports for the children, which encourage self-control, self-direction, positive self-esteem, social responsibility, and cooperation. Center acted quickly by placing staff member on leave, 3/8/2024, the day of the incident and terminated staff member on 3/15/2024.

Correction status: Completed · corrected March 15, 2024 · how corrected: Document · correction was due March 15, 2024

The Office of Child Care Licensing (OCCL) received a complaint on January 18, 2024, regarding incorrect staff-to-child ratio. An investigation was conducted on January 24, 2024. Based on staff interviews and documentation received, this complaint is substantiated for incorrect staff-to-child ratio. Four staff members interviewed stated they have had incorrect staff-to-child ratio in their classrooms. Based on documentation, there were at least four instances where there was incorrect staff-to-child ratio in classrooms with durations ranging from six minutes to thirty-nine minutes.

Ensure staff files are complete. Staff #6 need 7- OCCL health and Safety training and medication

Correction status: Completed · corrected February 21, 2024 · how corrected: Document · correction was due February 12, 2024

The Office of Child Care Licensing (OCCL) received a complaint on August 30, 2023, regarding incorrect staff-to-child ratio. An investigation was conducted on September 5, 2023. This complaint is substantiated for incorrect staff-to-child ratio because attendance records documented classrooms were not in correct ratio and multiple staff members stated their classrooms have been out of correct ratio.

The Office of Child Care Licensing (OCCL) received a complaint on June 9, 2023, regarding lack of supervision. An investigation was conducted on June 14, 2023. There is no evidence to substantiate this complaint for lack of supervision because the staff interviewed did provide first aid when they were aware of Child #1 falling backward and bumping the back of his head. No bumps or bruises were noted by the staff at that time. Additional concerns noted at the visit were an injury report was not completed, Staff #1 failed to notify Parent #1 of a serious or potentially serious injury immediately after assisting the child, and OCCL was not notified of an injury requiring medical treatment other than first aid provided at the center.

The Office of Child Care Licensing (OCCL) received a complaint on June 6, 2023, regarding a staff member not cooperating with outside professionals to provide support services to a child with special needs. An investigation was begun on June 12, 2023, and concluded on June 14, 2023. There is no evidence to substantiate this complaint because the administrator and all staff interviewed denied the staff member had refused to cooperate with the outside professional who was providing services to a child.

Ensure all staff files are complete. Professional development is needed for staff #4, 7, 9, 10, 14, 18, 20, 21, and 25. Annual review of safe sleep is needed for staff #3, 7, and 25. Annual review of abuse and neglect is needed for staff #3, 7, and 25. OCCL Health and Safety training is needed for staff #1, 8, 20, 21, and 25. Adult abuse registry check is needed for staff #14. Service letter are needed for staff #6, 14 and 16. CPR only is needed for staff #17. Administration of medication is needed for staff #14. Fingerprint receipts are needed for Staff #7, 10, 14 . An eligibility letter is needed for Staff #24.

Correction status: Completed · corrected February 7, 2023 · how corrected: Document · correction was due February 13, 2023

Ensure child files are complete. The date of enrollment is needed in or on files for children #1-20. An emergency card is needed for Child #12. An administration of medication forms is needed for Children #9, 13, 16, and 21. All infants need MAR's when using diaper cream. An infant feeding schedule is needed for Children #9 and 16. Update infant feeding schedules monthly.

Correction status: Completed · corrected February 7, 2023 · how corrected: Document · correction was due February 13, 2023

Ensure the playground fall zones have plenty of protection. Rake or add mulch as needed.

Correction status: Completed · corrected February 7, 2023 · how corrected: Document · correction was due February 13, 2023

Ensure a working foot-activated diaper pail is repaired or replaced in the twos classroom.

Correction status: Completed · corrected January 18, 2023 · how corrected: Document · correction was due January 20, 2023

On December 12, 2022, the Office of Child Care Licensing (OCCL) received a complaint regarding sanitation practices, not following health exclusion policies, and the uncleanliness of the toddler classrooms, including furniture and toys. An investigation was conducted on December 13, 2022. This complaint is substantiated for failure to follow sanitation regulations because the specialists observed dirty classroom areas, furniture, and toys. The staff also stated different procedures for cleaning toys and classroom areas, that did not follow the administrator s description of classroom cleaning procedures. There is no evidence to substantiate this complaint for failure to follow health exclusion policies because neither the staff or the Reporter clearly identified situations requiring exclusions from the center.

On May 22, 2022, a complaint was called into the Child Abuse Report Line and accepted by IA. It was sent to OCCL on May 23, 2022, and accepted for investigation for inappropriate discipline. An investigation began on June 2, 2022, and ended June 6, 2022. There was no evidence to substantiate this complaint for improper discipline because Staff #1 stated she did not harm the child but was protecting him, Staff #2 stated she had not seen Staff #1 being physical towards the child and had no concerns regarding Staff #1, and the administrator had never observed the staff member being physical with children. The IA investigation was closed with a finding of unsubstantiated.

On April 19, 2022, OCCL received a complaint regarding failure to change a child s diaper and failure to provide food for lunch. An investigation was conducted on April 26, 2022. There is no evidence to substantiate this complaint for failure to change a child s diaper because the staff members interviewed stated the child is fully potty trained, uses the bathroom on her own, and the child was checked before staff left for the day. After hearing claims that the child had red blisters, three staff members checked and could not locate any blisters. There is no evidence to substantiate that the center fails to provide lunch because all staff stated it is provided and the child can choose whether or not to eat it.