Delaware records · New Castle County · Wilmington
WEST END NEIGHBORHOOD HOUSE, INC.
Licensed Child Care Center · Wilmington, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 601329
- Operation type
- Licensed Child Care Center
- Address
- 710 NORTH LINCOLN STREET, Wilmington, DE 19805
- Licensed capacity
- 180
- Ages served, as listed
- 5 years through 12 years.
- Hours, as listed
- 6:30 AM – 6:00 PM
- State programs listed
- Child Care Food Program;Nonprofit;Purchase of Care
The record in numbers
| Compliance visits | 5 |
| Complaint investigations | 1 |
| Citations recorded | 12 |
| Citations with correction completed, per the state | 12 |
| Citations with correction still pending, per the state | 0 |
| Record span | January 24, 2023 – December 18, 2025 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2025 | 1 | 3 |
| 2024 | 2 | 2 |
| 2023 | 3 | 7 |
Visits and investigations, newest first
3 regulations cited at this visit.
Ensure staff have received Eligibility Letter prior to being with children. Staff #14, #17, #18 need fingerprints.
Correction status: Completed · corrected January 23, 2026 · how corrected: Document · correction was due January 16, 2026
Ensure staff files are complete. Training hours (2 in Health and Safety) and signed PD Plan: Staff #1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13 (PD plan only), 17, 18 In addition to above documents, new staff files are missing items. Staff #6 and #7 need: Orientation, OCCL Health and Safety, Application/Resume, Job Description, references, Declaration, Drug and Alcohol Statement, Adult Abuse, Health Appraisal with TB test, Release of Employment and Service Letters. Staff #13 needs Orientation, Job Description, and references Staff #14 needs Training hours, PD Plan, and Job Description
Correction status: Completed · corrected January 21, 2026 · how corrected: Document · correction was due January 16, 2026
Application is due 60 days before expiration (last week of November). CORRECTED AT VISIT.
Correction status: Completed · corrected December 18, 2025 · how corrected: Document · correction was due January 16, 2026
1 regulation cited at this visit.
Ensure staff files are complete. Staff #1, Staff #2, and Staff #3 need service letters or attempts shown. Staff #4 needs CPR and First Aid. (CAV) Staff #4 needs 9 hours of Professional Development training (Not determined through 12/31/24)
Correction status: Completed · corrected January 6, 2025 · how corrected: Document · correction was due January 6, 2025
1 regulation cited at this visit.
Ensure radon testing is done every 5 years and send results to OCCL.
Correction status: Completed · corrected January 6, 2025 · how corrected: Document · correction was due January 6, 2025
3 regulations cited at this visit.
Review and post positive behavior policy on information boards.
Correction status: Completed · corrected December 21, 2023 · how corrected: Document · correction was due January 5, 2024
Ensure all staff files are complete. Staff #1 needs first aid/CPR, 3 training hours, 4 references, and a current health assessment with TB results. Staff #2 needs first aid/CPR, a PD plan, orientation, and health assessment with TB results. Staff #3 needs five training hours. Staff #4 needs first aid/CPR and health assessment with TB results. Staff #6 needs first aid/CPR.
Correction status: Completed · corrected December 11, 2023 · how corrected: Document · correction was due January 5, 2024
Send fire drill logs for October, 2023 and November 2023.
Correction status: Completed · corrected December 8, 2023 · how corrected: Document · correction was due January 5, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On July 19, 2023, The Office of Child Care Licensing received a complaint regarding unqualified staff alone with children, staff not eligible per criminal background check, children not permitted in the building and left outside unsupervised, and not following correct child release procedures. An investigation was conducted on July 24, 2023. There is no evidence to substantiate that unqualified staff are left alone with children because Staff #1 does not work in a classroom with children. All classrooms were observed at the visit and attendance records were reviewed for all classrooms in the center. Staff #1 has a pending out-of-state background check and has provisional eligibility to be present at the center. There is no evidence to substantiate children are not permitted inside the building and left outside if dropped off after 9:00 am. The center administrator and Staff #5 both stated the center s policy states arrival time ends at 9:00 am. They both stated a child was left outside of the building after drop-off time by their parent, but the center was unaware the child was outside. When a staff member became aware of the child s presence outside the building, the child was immediately brought into the center. The center administrator and Staff #5 both stated persons who are not authorized to pick up a child are asked to present identification, the center makes a copy of the identification card, and the parent is called to give permission.
4 regulations cited at this visit.
Staff files need the following: - Staff #1, 4, 5, 6, 7, and 8 need the health and safety training. - Staff #2 needs a job description, references, declaration and drug/alcohol statement, and service letters. - Staff #6 will need updated fingerprinting. - Staff #8 needs references, health appraisal, and service letters. - Staff #9 needs an orientation, references, drug/alcohol statement, and a health appraisal.
Correction status: Completed · corrected March 20, 2023 · how corrected: Document · correction was due February 15, 2023
Send an updated parents right-to-know log for children enrolled throughout the past year.
Correction status: Completed · corrected February 17, 2023 · how corrected: Document · correction was due February 15, 2023
Child #11 and #12 need updated health appraisals from when they began Kindergarten.
Correction status: Completed · corrected February 26, 2023 · how corrected: Document · correction was due February 15, 2023
Renewal application is due 60 days prior to the license expiration. This was corrected upon receipt on 12-29-22.
Correction status: Completed · corrected January 26, 2023 · how corrected: Document · correction was due January 24, 2023
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