NEXT GENERATION LEARNING ACADEMY

Ensure Positive Behavior Management statement is posted. Send a picture of Positive Behavior Management posted in the center by February 6, 2026.

Correction status: Completed · corrected March 18, 2026 · how corrected: Document · correction was due February 6, 2026

Ensure staff files are complete. Staff #1 needs CPR and First Aid, 9 training hours, Annual review of safe sleep, annual review of abuse & neglect, and PD Plan. Staff #2 needs CPR and First Aid and PD Plan. Staff #3 needs all items of file. Deeds certification. Staff #4 needs Medication certificate, Physical with TB, and Deeds certification. Staff #5 needs annual review of safe sleep. Staff #6 needs CPR and First Aid, 18 training hours including 2 in health and safety, PD Plan, 7-hour OCCL health and safety training, service letters and two more references. Staff #7 Needs 18 training hours including 2 in health and safety. Send documentation to OCCL by February 6, 2026.

Correction status: Completed · corrected March 18, 2026 · how corrected: Document · correction was due February 6, 2026

Ensure child files are complete. Health appraisal is needed for Child #1, #2, #3, and #11. Immunization record is needed for Child #11. Blood lead screening result is needed for Child #4 The parent permissions are needed for Child #11 Developmental plans are needed for Child #1, #2, #3, #4, #5, #6, and #10 Send documentation to OCCL by February 6, 2026. Send documentation to OCCL by February 6, 2026.

Correction status: Completed · corrected March 18, 2026 · how corrected: Document · correction was due February 6, 2026

Ensure trash cans are clean and are covered. Replace the broken trash can in the 3-4 classroom. Wash the two plush sharks. Send picture of cleaned sharks and replacement trash can by February 6, 2026.

Correction status: Completed · corrected March 18, 2026 · how corrected: Document · correction was due February 6, 2026

Ensure first aid kit is complete. The first aid kit needs First aid guide, Gause pads, Instant cold packs, safety pins, triangle bandage. The travel bag needs all items and soap and water. Send picture if each item to OCCL by February 6, 2026

Correction status: Completed · corrected March 18, 2026 · how corrected: Document · correction was due February 6, 2026

Ensure completed renewal application is submitted 60 days prior to license expiration date. Send renewal application by February 6, 2026.

Correction status: Completed · corrected January 27, 2026 · how corrected: Document · correction was due February 6, 2026

OCCL s investigation of regulatory non-compliance began after clearance from other agencies was received. Between July 30, 2025, and August 4, 2025, the Office of Child Care Licensing received three separate complaints regarding failing to use appropriate behavior supports. An investigation began on August 8, 2025, and was concluded on September 15, 2025. After reviewing video footage and conducting interviews, this complaint is substantiated for failing to use appropriate behavior supports. All staff members interviewed stated that they did not witness Staff #1 strike Child #1. The video footage did not provide any indication that Child #1 was hit by Staff #1. However, video footage reviewed by LS #1 documented a harsh tone was used by Staff #1 when addressing Child #1. The video footage captures Child #1 approaching Staff #1 to show a drawing. In response, Staff #1 dismissed Child #1 using a harsh tone, saying, Go sit down! Administrator #1 stated they wrote up Staff #1 for the tone they used when speaking to Child #1. Another staff member stated Staff #1 can use a harsh tone toward the children.

Ensure staff files are complete. PD plans are needed for Staff #1, 2, 3, 5, 6. Annual sleep safe and review of child abuse is need for Staff #1, 2, 3, 4, 5, 6. Staff #2 needs a complete file. Send documentation to OCCL by February 7, 2025.

Correction status: Completed · corrected February 12, 2025 · how corrected: Document · correction was due February 7, 2025

Ensure staff complete annual training hours. Training hours are needed for Staff #1, 2, 3, 4, 5, 6, including 2 hours in health and safety. Staff #2 needs 9 hours of training, including 1 hour in health and safety. Send documentaiton to OCCL by February 7, 2024.

Correction status: Completed · corrected February 12, 2025 · how corrected: Document · correction was due February 7, 2025

Ensure staff are certified in CPR and first aid. Staff #1, 2, 3,4, 5, and 6 need updated CPR and first aid cards. Send documentation to OCCL by February 7, 2024.

Correction status: Completed · corrected February 12, 2025 · how corrected: Document · correction was due February 7, 2025

Ensure child fIles are complete. Developmental plans are needed for Child #1, 2, 3, 4, 6, 7, 9, 11, and 12. Health appraisal, immunization, and blood lead are needed for Children #2, 3,8, 10, 11. Health appraisal is needed for Child #4, 6, 7, 9, and 12. Parent permissions are needed for Child # 9.

Correction status: Completed · corrected February 12, 2025 · how corrected: Document · correction was due February 7, 2025

Ensure the refrigerator and Freezer have working thermometers. Ensure the refrigerator is in good working order. The temperature must be 41 degrees Fahrenheit or below. Replace the refrigerator in the kitchen. Send a picture of a working refrigerator and thermometers reading 41 or below and freezer reading 0 or below to OCCL by February 7, 2024.

Correction status: Completed · corrected February 3, 2025 · how corrected: Document · correction was due February 7, 2025

On December 12, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding diapering procedures and insufficient staff. Based on interviews, documentation, and observations at the visit there is no evidence to substantiate this complaint for insufficient staff because it was observed that the center had sufficient qualified staff to supervise children and conduct other functions of the facility. Based on interviews, and observations at the visit there is no evidence to substantiate this complaint for incorrect diapering procedures. The diapering observed during the visit was in compliance with regulations and staff stated diapers are checked or changed at least every hour. A concern noted during the investigation was Staff #3 had been inactivated at the center on August 19, 2022, but was documented to be working at the center and did not have current proof of eligibility on file. An updated criminal background check and eligibility determination is required before she may work at the facility.

Ensure staff member is fingerprinted and licensee receives an eligibility determination or a provisional eligibility notification before the start of employment. Staff #7 needs to be fingerprinted and receive eligibility letter before start of employment.

Correction status: Completed · corrected February 20, 2024 · how corrected: Document

Ensure personnel files are complete. PD Plans are needed for Staff #2, #4, #7. Annual review of Sleep safe and abuse and neglect for Staff #5, #7 Updated CPR card for Staff #4

Correction status: Completed · corrected February 20, 2024 · how corrected: Document · correction was due February 9, 2024

Ensure all staff complete the 7-hour OCCL Health and Safety training before working with children. Staff #7 must complete training before working with children.

Correction status: Completed · corrected February 20, 2024 · how corrected: Document · correction was due February 9, 2024

Ensure child files are complete Health appraisals are needed for child #1, #7, #13 Immunizations are needed for child #1, #2, #3, #7 #13 Blood lead results are needed for Child #1, #2, #3, #7 Emergency card info is needed for Child #1, #2, #3 Signed permission PRTK and screen time permission for Child #4, #5 , #12

Correction status: Completed · corrected February 15, 2024 · how corrected: Document · correction was due February 9, 2024

Follow an organized system for documenting annual progress of each child preschool-age and younger. Annual progress reports are need for all children preschool-age and younger

Correction status: Completed · corrected February 16, 2024 · how corrected: Document · correction was due February 9, 2024

Ensure monthly fire drills are practiced and documented. Monthly fire prevention check sheet is posted.

Correction status: Completed · corrected February 15, 2024 · how corrected: Document · correction was due February 9, 2024

Ensure completed application is submitted 60 days before licensing expiration.

Correction status: Completed · corrected January 10, 2024 · how corrected: Document · correction was due February 9, 2024

On September 8, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding an allegation of failing to notify the parent immediately of a serious or potentially serious injury. An investigation was begun on September 8, 2023 and concluded on September 19, 2023. There is no evidence to substantiate this complaint for failing to notify a parent immediately of a serious or potentially serious injury because the staff involved stated they checked the child for injury at the time of the incident and did not observe there to be any injury. The staff stated they were not aware of an injury to the child s face until it was pointed out by the parent at pick up time. Staff completed an accident/injury report and provided it to the parent by email after business hours on the date of the incident.

On June 13, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding the center not closing while the power was out, the administrator knowing in advance the power would be turned off yet keeping the center open for child care, and not reporting the power outage to OCCL, and the temperature being too hot in the building. There is no evidence to substantiate the center not closing when the power was shut off, because a facility has up to four hours to return the indoor temperature to the proper temperature range, but the power was off for only a little over two and a half hours. There is no evidence to substantiate the complaint for not reporting the power outage to OCCL, because a center has 24 hours to report the event to OCCL. There is no evidence to substantiate the complaint for the temperature in the building being too hot, because the power was out for two and a half hours which is within the four-hour limit for the temperature to be out of proper range. The thermostat read 78 degrees Fahrenheit. Additional concerns noted at the visit were that the toddler room was not in proper staff-to-child ratio, with two staff and 10 children aged seven months to two years present. The playground was out of correct staff-to-child ratio because one staff person was outdoors with 13 children, ages three years and older, while the second staff person went into the center to make lunch. Another concern noted was the menu was not changed when sandwiches were given to the children instead of the entr e written on the menu.

On June 14, 2023, the Office of Child Care Licensing received a complaint regarding not following staff termination policy and lack of respectful communication. An investigation was conducted on June 14, 2023. There is no evidence to substantiate the complaint for not following staff termination policy because the policy states staff can be terminated at the owner s discretion. There is no evidence to substantiate the complaint for lack of respectful communication because the Reporter and Ms. Charles disagree in their accounts of the incident. Four additional staff were interviewed. One did not hear an argument but stated Staff #1 resigned. Three staff stated they could hear Ms. Charles and Staff #1 raise their voices but could not make out any of the words spoken. One staff person was newly employed and was not present on the day of the altercation.

The Office of Child Care Licensing (OCCL) received a complaint on February 28, 2023, alleging improper staff-to-child ratios and exceeding maximum group size. An investigation was conducted on March 6, 2023. The complaint is substantiated for improper staff-to-child ratios because during the visit the preschool room contained 10 children, the youngest of which was two years old, supervised by one qualified staff person. According to two staff, the infant room had two infants in the morning, who were brought to the toddler room so the person supervising them, Staff #3, could cook and serve lunches. The two staff stated Staff #3, who has no DEEDS certification, would be taking the two infants back to the infant room after lunches were served. There is no evidence to substantiate this complaint for exceeding maximum group size, based on observations, interviews of staff, and a review of attendance documentation. Additional concerns noted were during the visit there was not enough staff present to operate, toddlers were not cared for in an area separate from the older children, staff stated an infant had been sleeping in a cradle/swing, instead of a crib or pack and play, children and staff attendance records were inaccurate, and did not correctly document the location of individual children and staff.

On January 13, 2023, the Office of Child Care Licensing received a complaint regarding lack of adequate lighting at naptime, not meeting children s needs by allowing them to go to the bathroom at naptime, no lesson plan posted for the kindergarten classroom, and school-age children present in the center at inappropriate times. An investigation was conducted on January 18, 2023. There is no evidence to substantiate the complaint for inadequate lighting during naptime, because each classroom allowed enough natural light into the room for staff and children to easily see. There is no evidence to substantiate the complaint for not meeting children s needs by not letting them ask to and go to the bathroom at naptime, because all staff denied keeping children from asking and being able to go to the bathroom whenever needed. The licensing specialists witnessed a child taken to the bathroom during naptime. There is no evidence to substantiate the complaint for the lack of a posted lesson plan because the room in which the two kindergarten children had been enrolled had a detailed curriculum, and Reverend Williams showed the licensing specialist the book of curriculum enhancements for kindergarten-age children. There is no evidence to substantiate the complaint for school-age children entering and leaving the center at inappropriate times, because Reverend Williams stated children are only present for before and after school care and on days the children s school is not in session. No school-age children were present during the investigation visit.

All staff files must be complete. -CPR and first aid certification is needed in the files for Staff #2, #3, #4, #5, #6. -Administration of medication training or certification is needed for Staff #4, #7, #8. -Professional development plans are needed for Staff #1, #3, #4, #5, #6, #7, #8. -Annual review of child abuse and neglect is needed for Staff #1, #3, #5. #6. -Safe sleep annual review is needed for Staff #1, #3, #5, #6, #8. -Completed orientation forms are needed for Staff #2, #4, #7, #8. -The seven-hour Health and Safety Training for Early Childhood Professionals is needed for Staff #1, @2, #3, #4, #5, #7, #8. -A job description is needed for Staff #4, #7, #8. -Reference letters are needed for Staff #2 (4), #4 (2), #7 (4), #8 (4). -An adult abuse registry check is needed for Staff #4. -Health appraisals and TB results are needed for Staff #4, #7, #8. -A completed release of employment history is needed for Staff #4, #8. -Service letter(s) or proof requests were sent two times each, are needed for Staff #7, #8.

Correction status: Completed · corrected April 25, 2023 · how corrected: Document · correction was due February 17, 2023

Staff Attendance is not properly documented.

Correction status: Completed · corrected March 16, 2023 · how corrected: Document · correction was due February 17, 2023

All child files must be complete. -Days and hours of attendance are needed for Child #1, #4, #5, #12, #13, #15. -A date of enrollment is needed in the file for Child #4, #13, #15. -A child health appraisal with immunizations and lead blood screening results are needed for Child #1, #2, #3, #6, #7, #8, #13, #14. -Immunization records and health appraisals are needed for Child #11. -Leadn blood screening results only are needed for Child #9. -Parent right-to-know and screen time are needed for Child #1, #2, #3, #4, #6, #7, #9, #10, #11, #13, #14, #15. -Emergency transportation permission is needed for Child #4, #13. -An infant feeding schedule is needed for Child #10. -Permission to sleep on a mat or cot is needed for Child #6, #7.

Correction status: Completed · corrected May 26, 2023 · how corrected: Document · correction was due February 17, 2023

Children's attendance is not documented properly. Send one weeks' worth of attendance documents for all classrooms, for the week of January 23, to January 27, 2023, that includes staff and children's sign in and sign out throughout the day.

Correction status: Completed · corrected April 3, 2023 · how corrected: Document · correction was due February 17, 2023

Soap and water and sanitizer bottles are not labelled in each classroom. Spray bottles must be labelled. Send photos of each classroom's spray bottles. -Hazardous materials were in the hallway (paint), no cleaning materials can be stored near food. -Remove all hazardous materials from around food and anywhere hazardous materials are in reach of the children. Send photo of cabinet in the infant room and kitchen, and remove paint from the hallway.

Correction status: Completed · corrected April 13, 2023 · how corrected: Document · correction was due February 17, 2023

Individual storage containers for infants' belongings are needed in the infant room, labelled with each child's name.

Correction status: Completed · corrected April 24, 2023 · how corrected: Document · correction was due February 17, 2023

Refrigerated foods are not labelled with contents or dates once opened. Send photo of refrigerator contents with food labelled and dated.

Correction status: Completed · corrected April 17, 2023 · how corrected: Document · correction was due February 17, 2023

-Window/ventilation fans must be working in all bathrooms. -Paper towels, liquid soap, and toilet paper must be accessible to children and staff in bathrooms. Send an email showing work was done to make the ventilation work in all bathrooms. There were no paper towels anywhere in the center. Rev. Williams went to the store and returned with paper towels.

Correction status: Completed · corrected April 13, 2023 · how corrected: Document · correction was due February 17, 2023

Fall zones must have soft materials under and around six feel of the slides. -Remove broken toys from the playground.

Correction status: Completed · corrected March 16, 2023 · how corrected: Document · correction was due February 17, 2023

The cots were not all labelled with children's names in the toddler and preschool rooms. Send photos of labelled cots/mats.

Correction status: Completed · corrected April 24, 2023 · how corrected: Document · correction was due February 17, 2023

All classrooms need labelled soap and water spray bottles and bleach and water bottles, labelled and filled. Send photos.

Correction status: Completed · corrected April 13, 2023 · how corrected: Document · correction was due February 17, 2023

There was no disposable covering for the diaper changing station in the toddler room. Send a photo when obtained.

Correction status: Completed · corrected April 24, 2023 · how corrected: Document · correction was due February 17, 2023

There were no medication administration forms in the toddler room for those children needing diaper cream. Have parents complete MAR for,s and send copies to OCCL.

Correction status: Completed · corrected April 24, 2023 · how corrected: Document · correction was due February 17, 2023

The first aid kit needs safety pins, a plastic bag, and more band aids. Send photo(s).

Correction status: Completed · corrected April 13, 2023 · how corrected: Document · correction was due February 17, 2023

Monthly evacuation and fire drills must be completed monthly and forms retained. Send January and February fire drill logs to OCCL.

Correction status: Completed · corrected April 13, 2023 · how corrected: Document · correction was due February 17, 2023

Written, updated monthly, infant feeding schedules are needed for all infancts enrolled. -The bottles for infants cannot be warmed in the steam-producing bottle warmer or in the microwave oven. Send an email stating infant bottles will be warmed in tap water.

Correction status: Completed · corrected April 17, 2023 · how corrected: Document · correction was due February 17, 2023

All lesson plans need all activities listed that are requirements. -Toddler room needs physical activities and social/emotional activities listed on the lesson plans. -Send lesson plans for all classrooms for the week of January 23-27, 2023, with all the required activities listed. Read Regulation #74.

Correction status: Completed · corrected April 13, 2023 · how corrected: Document · correction was due February 17, 2023

Toddler room did not have enough dramatic play equipment. Children must be allowed to handle the books and art materials.

Correction status: Completed · corrected April 24, 2023 · how corrected: Document · correction was due February 17, 2023

Infant daily logs must be kept for all infants in care each day. There were no infant daily logs for infants at the time of the visit.

Correction status: Completed · corrected April 13, 2023 · how corrected: Document · correction was due February 17, 2023

Time in confining equipment must be limited to 30 minutes (high chair, saucer, or baby seat).

Correction status: Completed · corrected January 18, 2023 · how corrected: Facility Visit · correction was due February 17, 2023

The Office of Child Care Licensing (OCCL) received a complaint on November 2, 2022, regarding a lack of supervision and not responding appropriately to a medical emergency. An investigation was conducted on November 9, 2022. Based on the results of this investigation this complaint is substantiated because the Reporter provided the specialist with an accident/injury report which indicated Child #1 had a seizure while in care and also discharge paperwork from the child s doctor which states the child possibly suffered a seizure while in care. There is no evidence to substantiate a lack of supervision because both staff members who were interviewed stated they have never observed bullying taking place at the center.

The Office of Child Care Licensing received a complaint on November 4, 2022, regarding lack of supervision and insufficient staff. An investigation was conducted on November 9, 2022. There is no evidence to substantiate the complaint for lack of supervision because Staff #1 and Reverend Williams denied any staff person ever letting a child go to the bathroom unsupervised. There is no evidence to substantiate the complaint for insufficient staff, because all classrooms were in correct staff-to-child ratios on the day of the visit. The Licensing Specialist had recently reviewed two weeks of attendance documents for the center, all of which showed correct staff-to-child ratios. The concern noted at the visit is Reverend Williams spoke of a child being hit in the head by Child #1, but Reverend Williams had not called the child s parent to report impact to the child s head.

The Office of Child Care Licensing (OCCL) received a complaint on October 25, 2022, regarding the center not following meal service requirements, cleanliness and sanitation concerns, improper discipline, and not following center policy regarding photography of children and social media. An investigation was conducted on October 31, 2022. Based on the results of this investigation this complaint is substantiated for cleanliness and sanitation concerns because it was observed the carpet, rugs, and hardwood floors in the preschool room and the toddler room had stains, dirt, and debris. It was also observed the walls in the preschool rooms had peeling paint, dirt, a broken floor vent, and a missing baseboard. Other concerns noted at the visit were an infant was observed sleeping in a crib without a name label and not placed on the lowest mattress setting, and an unqualified staff member was observed alone in the infant classroom. There is no evidence to substantiate this complaint for food being prepared outside of the center, being provided by Meals on Wheels, or that the center has no posted menu because the specialists observed a posted menu at the time of the visit, evidence of meal preparation, and food was labeled with expiration dates. Also, there is no evidence to substantiate this complaint for improper discipline because the center administrator, Staff #1, and Staff #2 all stated they have never observed any staff member speaking to children harshly or using improper discipline with a child. Also, the center administrator, Staff #1, and Staff #2 all stated they had no knowledge of pictures or videos of children being posted to social media.

The Office of Child Care Licensing (OCCL) received a complaint on September 21, 2022, regarding improper discipline, improper staff-to-child ratios, mixed ages of children at incorrect times, not following applicable federal, State, and local laws and regulations, unqualified staff alone with children, the administrator not being present at least 50 percent of the hours of operation, and food policy violations. An investigation began on September 28, 2022, and ended on October 24, 2022. The complaint is substantiated for mixed-age groups present at times not within the first and last 90 minutes of the hours of operation, as documented on the attendance records sent to Ms. Catka. The complaint is substantiated for not following applicable federal, State, and local laws and regulations because the Wilmington Fire Marshal s Office inspected the facility on October 24, 2022, and found several violations, including the bed and other furniture set up in the basement. An additional concern noted is Staff #2 and Staff #3 did not have a DEEDS certificate in their personnel files at the time of the visit. There is no evidence to substantiate this complaint for improper discipline because Staff #1 and Reverend Williams denied Staff #1 ever asked an older child to hit a younger child. There is no evidence to substantiate the complaint for improper staff-to-child ratios, as all attendance records showed classrooms to be in correct staff-to-child ratio. There is no evidence to substantiate this complaint for unqualified staff alone with children, as attendance records reviewed by Ms. Catka showed qualified staff with children at all times. There is no evidence to substantiate this complaint for the administrator not being present at least 50 percent of the hours of operation, based on documentation which was provided to OCCL. There is no evidence to substantiate this complaint for food policy violations because Reverend Williams denied giving her mother s food to children or children s food to her mother.

A complaint was received on September 7, 2022, regarding improper discipline, not following suspension policies, and not having enough staff to maintain correct staff-to-child ratios. An investigation began on September 12, 2022, and ended on September 14, 2022. There is no evidence to substantiate the complaint regarding improper discipline because three staff and Reverend Williams all stated Reverend Williams only restrained Child #1 in the acceptable manner in which she was trained, when his behavior became a danger to Reverend Williams and the other children present. There is no evidence to substantiate the complaint for violating the center s suspension policy because Ms. Catka noted a suspension could be announced to a parent face-to-face. There is no requirement for a written suspension determination. There is no evidence to substantiate the complaint for improper staff-to-child ratios because on the day of the investigation visit, all classrooms were in correct staff-to-child ratios with at least one staff present who is qualified to be alone with children. The attendance documentation received also showed proper staff-to-child ratios. The concern is Reverend Williams was not able to locate attendance records which must be available to OCCL and be retained for at least three months.

A complaint was received on June 9, 2022, alleging failure to notify a parent immediately of a serious or potentially serious injury, lack of supervision, and lack of respectful communication by staff. An investigation was conducted on June 15, 2022. There is no evidence to substantiate the lack of supervision, as Staff #1 stated Staff #2 witnessed Child #1 being hit by the ball. There is no evidence to substantiate lack or respectful communication, as Pastor Charles denied speaking unprofessionally to the Reporter. This complaint is substantiated for failure to immediately contact a parent or guardian after the child was hit in the face with the ball.

A complaint was received by the IAU and OCCL regarding a burn and blister on the bottom of Child #1 s foot and big toe. An investigation was conducted concurrently starting on December 21, 2021 and ending on February 2, 2022. The findings of the investigation are that there is no evidence to substantiate the allegation, with concern. The concern is there was no way to determine how and where the injury actually took place. Other concerns are the incorrect documentation of daily attendance sheets for staff in all classrooms because one staff was signed into each classroom from 7 am to close and none of the staff had signed out for a break and failing to sign children in or out of the gathering area in the morning.

On November 12, 2021, a complaint was received alleging improper discipline of a child. An investigation was conducted on November 16, 2021. The complaint is substantiated for improper discipline, because Pastor Rhonda tried to move a child along in a way that did not encourage the child to gain control of her emotions, and caused the child to believe Pastor Rhonda had plucked her on the head, prompting the child to resist further.