Delaware records · New Castle County · Wilmington
PINE STREET LEARNING ACADEMY
Licensed Child Care Center · Wilmington, Delaware
Records presented as of November 5, 2026The operation, as the state lists it
- License number
- 998818
- Operation type
- Licensed Child Care Center
- Address
- 502 N PINE ST, Wilmington, DE 19801
- Licensed capacity
- 156
- Ages served, as listed
- 6 weeks through 12 years.
- Hours, as listed
- 7:00 AM – 5:00 PM
- State programs listed
- Child Care Food Program;Purchase of Care
The record in numbers
| Compliance visits | 4 |
| Complaint investigations | 6 |
| Citations recorded | 23 |
| Citations with correction completed, per the state | 23 |
| Citations with correction still pending, per the state | 0 |
| Record span | May 13, 2022 – November 13, 2025 |
How to read this record
A compliance visit is a licensing visit by an OCCL specialist. When the specialist finds a regulation has not been met, the visit record carries a citation: the regulation's code and short description, the specialist's corrective-action note describing what was found, and the correction record — the date correction was due, whether the state has marked it completed, the date it was corrected, and how. A complaint investigation begins with a complaint; its record carries the state's result and the investigator's written conclusion. Delaware does not grade citations by risk or severity, so no grade is shown — the specialist's note is the substance of the record. One visit can produce several citations. A citation the state later records as corrected stays in the history; that is what a licensing record is.
Record by year
| Year | Visits & investigations | Citations recorded |
|---|---|---|
| 2025 | 1 | 9 |
| 2024 | 2 | 1 |
| 2023 | 3 | 5 |
| 2022 | 4 | 8 |
Visits and investigations, newest first
9 regulations cited at this visit.
Submit liability insurance by 12/12/2025.
Correction status: Completed · corrected December 19, 2025 · how corrected: Document · correction was due December 12, 2025
Staff files need the following: Staff #1, 2, 3, 4, 5, and 6 need completed/filled out professional development plans. Staff #3 needs annual review of abuse and neglect, Staff #4 needs 2 references and proof of attempts to send service letters.
Correction status: Completed · corrected December 19, 2025 · how corrected: Document · correction was due December 12, 2025
Child files need the following: - Child #5 needs a developmental plan. Child #7 needs a health appraisal and blood lead screening.
Correction status: Completed · corrected December 12, 2025 · how corrected: Document · correction was due December 12, 2025
Vacuum carpet in the infant room and send a picture to OCCL. Ensure all outlets have covers. Send a picture of all outlets covered in all classrooms to OCCL.
Correction status: Completed · corrected December 12, 2025 · how corrected: Document · correction was due December 12, 2025
Ensure all fall zones outdoors are covered. Send a picture to OCCL.
Correction status: Completed · corrected November 14, 2025 · how corrected: Document · correction was due December 12, 2025
Ensure milk served is up to date. Milk in the infant classroom, 3/4 year old classroom, and 2 in the kitchen were expired. This was corrected at the visit.
Correction status: Completed · corrected November 13, 2025 · how corrected: Facility Visit · correction was due December 12, 2025
Ensure the outdoor play schedule is followed. Outdoor play was not observed. Have all staff acknowledge and sign Regulation 76.
Correction status: Completed · corrected November 14, 2025 · how corrected: Document · correction was due December 12, 2025
Ensure staff interact with preschool children. One staff was observed sitting in a chair and not engaging with children. Have this staff member review Regulation 80 and send a signed acknowledgement to OCCL.
Correction status: Completed · corrected November 14, 2025 · how corrected: Document · correction was due December 12, 2025
Send business license (2025) by 12/12/2025.
Correction status: Completed · corrected December 19, 2025 · how corrected: Document · correction was due December 12, 2025
1 regulation cited at this visit.
Ensure child files are complete. Submit developmental plans for Child #1 and 6.
Correction status: Completed · corrected November 22, 2024 · how corrected: Document · correction was due December 16, 2024
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On December 19, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding concerns of not having an organized system of business management, not ensuring confidential information is handled appropriately, and not permitting services to be provided due to lack of access to the building. An unannounced visit was conducted to investigate these concerns on January 3, 2023. There is no evidence to substantiate the allegation of not having an organized system of business management or lack of access to the building because Administrator Lynette Hoover and Staff #2, who work at the front desk, stated there has not been any incidents while they were present where a parent or contractor was not permitted into the building. Ms. Hoover and Staff #2 both stated there are two doorbells at the entrance of the center, in which only one operates. Once the correct doorbell is used, parents and contracted staff are allowed entrance into the facility. A sign was observed posted at the front door with instructions on how to enter the building. There is no evidence to substantiate improper handling of confidential information because Ms. Hoover and Staff #2 stated confidential information is never shared with anyone but the parent or OCCL. Staff #2 stated she does receive some child health appraisals via email, which is the only email address for the center, and they are put into the child s file. Staff #2 stated any other confidential documentation they receive is a hard copy provided in person. to be shared, a hard copy is handed personally to staff or parents. Ms. Hoover stated only the administrative staff will have access to those files. There is no evidence to substantiate a staff member being unable to communicate. While there is a staff member present who doesn t speak English as their first language, they have been present at the center for a long period and have been observed communicating effectively with the children in care.
5 regulations cited at this visit.
Ensure staff are determined eligible before working with children. Send Staff #4's eligibility letter to OCCL.
Correction status: Completed · corrected November 29, 2023 · how corrected: Document · correction was due December 18, 2023
Ensure all staff files are complete. Staff #2 and #3 need first aid certification, and Staff #4 needs an eligibility letter.
Correction status: Completed · corrected December 5, 2023 · how corrected: Document · correction was due December 18, 2023
Ensure all outlets are covered. This was corrected in the infant and ones room. Fix outlet over in school-age room.
Correction status: Completed · corrected November 22, 2023 · how corrected: Document · correction was due December 18, 2023
Replace or clean faucets in the bathroom.
Correction status: Completed · corrected November 22, 2023 · how corrected: Document · correction was due December 18, 2023
Remove hazards outdoors. Remove tripping hazard and fill in sink hole.
Correction status: Completed · corrected November 22, 2023 · how corrected: Document · correction was due December 18, 2023
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On September 12, 2023, the Office of Child Care Licensing (OCCL) received a complaint regarding not following accident and injury notification procedures. An investigation was conducted on September 22, 2023. There is no evidence to substantiate this complaint because all staff interviewed denied witnessing Child #1 fall or experience any pain or trauma that would require an incident report and parent notification. Administrator Nash was present in Child #1 s classroom during the day of the allegation and did not witness Child #1 in any pain nor did she observe any fall or other incident. Ms. Nash stated if an incident happened at the center, a report would have been completed and the parent would have been notified.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On September 11, 2023, a complaint was called into the Child Abuse and Neglect Report Line and was not accepted for investigation. The Office of Child Care Licensing (OCCL) received the complaint on September 15, 2023, and accepted it for concerns of improper discipline. This incident was self-reported to OCCL on August 31, 2023, and an investigation was conducted on September 22, 2023. This complaint is substantiated because Staff #1 left a mark on Child #1 after removing her from a classroom, and threw an object at Child #2, hitting them on the cheek/eye. Staff #1 s employment was terminated immediately.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
On October 19, 2022, a complaint was called into the Report Line and not accepted for investigation by the Institutional Abuse Unit. The Office of Child Care Licensing (OCCL) received the complaint on October 19, 2022, and accepted it for investigation regarding a staff member being on her phone and not supervising children in care and parents not being allowed into the center. An investigation was conducted on October 25, 2022, and October 26, 2022. There is no evidence to substantiate this complaint because the staff member who was using her cell phone in the classroom was on break and visiting her child at the time of the incident. Another staff member was present and was washing bottles. Staff who were interviewed confirmed staff are not permitted to use their cell phones in the classrooms while caring for children. The staff also affirmed parents are allowed into the center, and LS Hackett observed a parent entering the center to pick up their child.
8 regulations cited at this visit.
Ensure one teacher is trained in day-to-day operations. Train teacher and send signed documentation to OCCL.
Correction status: Completed · corrected November 14, 2022 · how corrected: Document · correction was due November 11, 2022
Ensure all staff are qualified at all times. One staff member is not qualified by DEEDS, and is alone with children. Have the staff member apply for DEEDS, and ensure this staff member is not alone with children. This was corrected at the visit. Submit receipt of DEEDS application verification.
Correction status: Completed · corrected November 22, 2022 · how corrected: Document · correction was due November 11, 2022
Ensure all staff files are complete. Staff #1 need 4 letters of reference, or 2 reference letters and a returned service letter. Staff #2 need 4 reference letters, or a returned service letter, and a health appraisal/TB. Staff #4 need to complete administration of medication, also 4 reference letters. Staff #6 needs a duplicate file on site at all times. Staff #7 needs CPR/First Aid, Health and safety training, and a professional development plan. Staff #8 need a health appraisal and TB, Staff #10 need their administration of medication. Staff #13 need a health appraisal and TB. Staff #5 need to be re-fingerprinted because her fingerprints expired on 10/30/2022. Send receipt of corrections to OCCL.
Correction status: Completed · corrected December 9, 2022 · how corrected: Document · correction was due December 9, 2022
Ensure staff sign in and out once they enter or leave a classroom. One staff was not signed out in the three's room. This was corrected at the visit.
Correction status: Completed · corrected November 7, 2022 · how corrected: Facility Visit · correction was due November 7, 2022
Ensure all child files are complete. Child #3 need an updated health appraisal, child #6 need blood lead results, and child #7 need an updated health appraisal. Send child files to OCCL. Children #3, 4, 5, and 9 are missing completion dates on their infant feeding schedules, and all children's need updated developmental plans. Send updated infant feeding schedules, and developmental plans for Children #1-13 to OCCL.
Correction status: Completed · corrected December 9, 2022 · how corrected: Document · correction was due December 9, 2022
Ensure middle sink in the girls bathroom is fixed. Ensure all toilet lids in the boys bathroom are replaced.
Correction status: Completed · corrected November 14, 2022 · how corrected: Document · correction was due December 9, 2022
Ensure evacuation routes are posted in each classroom. The three's and school-age rooms did not have their evacuation route posted. This was corrected at the visit.
Correction status: Completed · corrected November 7, 2022 · how corrected: Facility Visit · correction was due November 7, 2022
Ensure completed application is summitted 60 days before license expiration. Application was submitted on November 4th, 2022.
Correction status: Completed · corrected November 4, 2022 · how corrected: Document · correction was due November 4, 2022
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
A complaint was received on February 11, 2022, regarding failure to contact an ambulance before contacting a parent or guardian when a portion of a child s finger was severed after being caught in a door. An investigation was conducted beginning on February 11, 2022, and ending on May 16, 2022. The complaint is substantiated for the center not contacting an ambulance when a serious injury occurred. There is disagreement over whether or not the center asked the parent if they wanted an ambulance called. DELACARE regulations require an ambulance be called for a serious or potentially serious injury.
A complaint investigation. The state's result is shown above, and the investigator's conclusion follows.
A complaint was received on April 26, 2022, alleging the center did not follow required procedures for release of a child. An investigation was conducted on May 2, 2022. The complaint was substantiated because the center did not allow the Reporter to enter the building to pick up Child #1, and the center neither checked Child #1 s file for persons authorized to pick up Child #1 nor did center staff ask for and keep a copy of the Reporter s identification in Child #1 s file. In addition, the center released a child to a person who was not authorized.
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