Texas records · BEXAR County · SAN ANTONIO
Pinnacle Montessori Academy of Alamo Ranch
Licensed Center in SAN ANTONIO, Texas · Full Permit · permit issued August 13, 2015
State record presented as of November 5, 2026
- Address
- 11400 CULEBRA RD, SAN ANTONIO, TX 78253 6163
- Operation type
- Licensed Center
- Type of issuance
- Full Permit
- Permit issued
- August 13, 2015
- Operation number
- 1544442
- Licensed capacity
- 210 children
- Ages served
- Infant,Toddler,Pre-Kindergarten,School
- Schedule
- Mon,Tue,Wed,Thu,Fri · 06:30 AM-06:30 PM
- Conditions on permit
- NO
The record at a glance
| Inspections on record | 64 |
| Reports (complaints, incidents, self-reports) on record | 27 |
| Assessments on record | 1 |
| Standards evaluated across those visits | 7,143 |
| Citations recorded | 71 |
| Record covers | January 11, 2022 – October 28, 2026 |
Citations by the state’s risk levels
| High | 33 |
| Medium High | 27 |
| Medium | 10 |
| Medium Low | 1 |
Visits and findings, newest first
During the course of the investigation, it was noted that a toddler caregiver was utilizing a cell phone while a child exited the classroom.
Correction verified by the state on September 21, 2026. The state provided technical assistance on this standard.
During the course of the investigation, it was noted a toddler was unsupervised for approximately 2.5 minutes.
Correction verified by the state on September 21, 2026. The state provided technical assistance on this standard.
It was determined during the investigation, while viewing video footage that a child was not offered water upon return to the classroom from being outside.
Correction verified by the state on September 15, 2026.
During the investigation, it was determined while viewing video footage that a child did not wash their hands upon entering the classroom from outside.
Correction verified by the state on September 15, 2026.
During the investigation, it was determined that a parent was not notified immediately when a child was left unattended outside. The parent was notified within 2.5 hours of the incident.
Correction verified by the state on September 15, 2026. The state provided technical assistance on this standard.
During the investigation, it was determined that a 2-year-old child was left unattended on the playground for approximately 30 minutes.
Correction verified by the state on September 15, 2026. The state provided technical assistance on this standard.
At time of inspection, six out of seven monthly feeding instructions were not updated for the month of May.
Correction verified by the state on June 4, 2026. The state provided technical assistance on this standard.
At time of inspeciton, crib sheets were observed to not be tight-fitted.
Correction verified by the state on June 4, 2026. The state provided technical assistance on this standard.
At the time of the inspection, two out of the ten staff members did not have current CPR/First Aid certifications for review.
Correction verified by the state on January 14, 2026. The state provided technical assistance on this standard.
The diaper changing mat in the infant room had two tears on the vinyl. Note, a picture of the diaper changing mat was taken.
Correction verified by the state on January 12, 2026. The state provided technical assistance on this standard.
Several classrooms were observed of having the children's cots stored in the restroom. One restroom had toilet paper on the floor next to the cots. Several cots stacked up also had the children's blankets. Note, pictures were taken of all classrooms and restrooms.
Correction verified by the state on January 12, 2026. The state provided technical assistance on this standard.
At the time of inspection the caregiver in the toddler room stated there were 18 children in her care when there were 16. NOTE: This was corrected when the caregiver recounted the children.
Correction verified by the state on September 10, 2025. The state provided technical assistance on this standard.
Recite: Bolts were observed to be protruding from the PVC pipe that is utilized as a barrier. Chicken wire was observed on the ground on the playground.
Correction verified by the state on September 16, 2025. The state provided technical assistance on this standard.
A standing fan was observed to be on the floor in the primary room.
Correction verified by the state on August 26, 2025. The state provided technical assistance on this standard.
The loose fill on the playgrounds was not installed the thee reuqired 6 inch depth.
Correction verified by the state on September 16, 2025. The state provided technical assistance on this standard.
A caregiver was observed utilizing their cell phone for personal use while supervising a napping group of children.
Correction verified by the state on August 26, 2025. The state provided technical assistance on this standard.
A nine month old infant, who does not walk, was observed to be utilizing a cot for napping.
Correction verified by the state on August 26, 2025. The state provided technical assistance on this standard.
Five of the nine caregivers did not have training certificates totaling 24 hours available for review.
Correction verified by the state on September 16, 2025.
The director did not have training certificates totaling 30 hours available for review.
Correction verified by the state on September 16, 2025.
Bolts were observed to be protruding from the PVC pipe that utilized as a barrier. Chicken wire was observed to be on the ground on the playground.
Correction verified by the state on August 26, 2025.
It was determined in an investigation that a caregiver was using prohibited punishment by yelling at children as a form of discipline.
Correction verified by the state on July 11, 2025. The state provided technical assistance on this standard.
An investigation revealed that caregivers were utilizing personnel devices, such as cell phones, for non-job-related activities, including viewing camera footage and sending text messages.
Correction verified by the state on July 11, 2025. The state provided technical assistance on this standard.
Operation did not have a Sleep Exception Form completed for the two month old infant observed asleep in a restrictive device.
Correction verified by the state on February 25, 2025. The state provided technical assistance on this standard.
The electronic child safety alarm was observed not functioning in one of the operation's vans used to transport the children in care.
Correction verified by the state on January 7, 2025. The state provided technical assistance on this standard.
Loose fill observed by the slides on the playground did not meet the required 6 inches of dept.
Correction verified by the state on August 6, 2024. The state provided technical assistance on this standard.
The operation did not obtain a fire inspection within the last 12 months.
Correction verified by the state on May 21, 2024. The state provided technical assistance on this standard.
While viewing video for an investigation, a caregiver was observed not washing her hands after changing a child's diaper.
Correction verified by the state on March 4, 2024. The state provided technical assistance on this standard.
While viewing video for an investigation, a child was observed to not have their hands washed after a diaper change.
Correction verified by the state on March 4, 2024. The state provided technical assistance on this standard.
The automatic door closer that is meant to close classrooms doors was not working properly in room 112.
Correction verified by the state on March 4, 2024. The state provided technical assistance on this standard.
During the course of this investigation, it was determined that supervision was not appropriate when a 14 month old child was able to leave a classroom unattended. Caregivers were unaware the child left until the child was brought back 5-7 minutes after the child exited the classroom.
Correction verified by the state on March 4, 2024. The state provided technical assistance on this standard.
A cot was observed to be leaned up against the backdoor of the classroom, blocking its use as a fire exit. Note this was CORRECTED AT INSPECTION when the cot was moved.
Correction verified by the state on February 8, 2024. The state provided technical assistance on this standard.
A bottle of Lysol was observed on a shelf in the bathroom that was within children's reach. This was CORRECTED AT INSPECTION when the Lysol was moved to a high shelf.
Corrected at the time of inspection. The state provided technical assistance on this standard.
A child was left unsupervised.
Correction verified by the state on October 24, 2023. The state provided technical assistance on this standard.
A parent was not notified of a situation that placed their child at risk until the day after the incident.
Correction verified by the state on October 24, 2023. The state provided technical assistance on this standard.
The electronic child safety alarm was observed not functioning in one of the operation's vans used to transport the children in care.
Correction verified by the state on December 8, 2023. The state provided technical assistance on this standard.
A four year old child was left unsperviseed in the classroom for six minutes.
Correction verified by the state on March 29, 2023. The state provided technical assistance on this standard.
The operation did not have a current fire inspection.
Correction verified by the state on March 3, 2023. The state provided technical assistance on this standard.
Based upon information gathered, surveillance and interviews conducted supervision was determined to have occurred when a child left the classroom to go into the gym unsupervised.
Correction verified by the state on February 3, 2023. The state provided technical assistance on this standard.
Based upon information gathered and interviews conducted this incident was reported to Licensing more than two days after the incident occurring.
Correction verified by the state on February 3, 2023. The state provided technical assistance on this standard.
Based upon information gathered and interviews conducted the incident report wasn't signed or a copy provided to the parent until after 48 hours of the incident occurring. NOTE: This was corrected at inspection.
Corrected at the time of inspection. The state provided technical assistance on this standard.
Two of the four incident reports were unavailable for review. NOTE: One of the two incident reports was corrected at inspection.
Correction verified by the state on January 30, 2023. The state provided technical assistance on this standard.
Two of the four children incident reports were not shared with the parents. NOTE: One of the two was corrected at inspection.
Correction verified by the state on January 30, 2023. The state provided technical assistance on this standard.
Based upon information gathered, surveillance and interviews conducted inadequate supervision was determined to have occurred when children were left on the playground unsupervised as the caregiver went back into the classroom. In addition to several children running outside the classroom door into the playground unsupervised to get water bottles.
Correction verified by the state on January 30, 2023. The state provided technical assistance on this standard.
There was a slide on the Pre-K playground that had half of the screws missing making the slide not secured in place. Note: This was corrected at in inspection when the operation's maintenance personnel applied the screws to secure the slide in place.
Corrected at the time of inspection. The state provided technical assistance on this standard.
In the course of this investigation, information gathered determined a lack of judgment by staff to immediately notify the parent of a child in distress. Parent was contacted approximately two hours after staff observed the child limping.
Correction verified by the state on November 30, 2022. The state provided technical assistance on this standard.
A child was not adequately supervised on the playground. They were able to leave their playground and reach a different one on the other side of the daycare and caregivers were not aware until the child was brought back by the director.
Correction verified by the state on December 22, 2022. The state provided technical assistance on this standard.
It was determined that the operation failed to adequately supervise a child in care when they left the child on the playground for approximately 2 minutes by themself when the group returned to their classroom.
Correction verified by the state on December 12, 2022. The state provided technical assistance on this standard.
Based on information gathered, two caregivers did not use good judgement when it was decided to take an infant who was experiencing symptoms of allergic reaction to the child's relative who is an employee at the center versus following operational procedures and specific emergency instructions on the child's food allergy emergency plan such as immediately calling 911, administering epi-pen, keeping child warm, and avoiding unnecessary movement. Caregivers did not use good judgement when a known food allergen was served in an infant classroom where an infant with that specific diagnosed food allergy was present. Although food wasn't directly served to the infant, the infant was sitting at a table with other children eating the food allergen. Shortly after, the child started experiencing symptoms an allergic reaction.
Correction verified by the state on December 22, 2022. The state provided technical assistance on this standard.
Based on information gathered, a caregiver whose background check is provisionally eligible with conditions was left alone with children in a classroom. This was corrected when a caregiver with an eligible background check returned to the classroom.
Correction verified by the state on December 22, 2022. The state provided technical assistance on this standard.
A child's hands were not washed after diaper changing. Note: This was corrected at inspection as the caregiver washed the child's hands.
Corrected at the time of inspection. The state provided technical assistance on this standard.
A Lysol and a pink disinfect bottle were observed accessible to the children in care as it was located on a top of a child's height bookshelf within their reach. Note: This was corrected at inspection as the caregiver moved the disinfectant bottles to a high shelf.
Corrected at the time of inspection. The state provided technical assistance on this standard.
The operation staff did not report a situation where a child was placed at risk. The operation staff did not report an incident where a three year old placed a small piece of a disinfectant dissolvable tablet in their mouth while in care that required a call to poison control.
Correction verified by the state on August 22, 2022. The state provided technical assistance on this standard.
Caregiver did not exercise good judgment when failing to ensure the disinfectant tablet completely dissolved in the water before allowing children to use it, resulting in a three year old placing a small piece of the tablet in their mouth for a couple of seconds.
Correction verified by the state on August 22, 2022.
The operation staff did not generate an incident report at the time a three year old child placed a piece of dissolvable disinfectant tablet in their mouth while in care.
Correction verified by the state on August 22, 2022. The state provided technical assistance on this standard.
Based on the information obtained for this investigation, the director failed to communicate truthfully with the parents and attempted to withheld information on two children who had physical contact with each other while on the playground. Director did not follow up with staff to collect more information on the incident. Director failed to notify licensing on the incident and neglected to create an incident report.
Correction verified by the state on July 21, 2022. The state provided technical assistance on this standard.
The parents of two children involved with an incident on the playground regarding child-on-child contact were not properly informed.
Correction verified by the state on July 21, 2022. The state provided technical assistance on this standard.
The operation failed to notify licensing on an incident that happen on the playground with two children.
Correction verified by the state on July 21, 2022. The state provided technical assistance on this standard.
The lack of supervision enabled two children to display inappropriate sexual behavior on each other while on the playground.
Correction verified by the state on July 21, 2022. The state provided technical assistance on this standard.
The operation failed to create an incident report on the specific date and time the incident occurred with two children on the playground.
Correction verified by the state on July 21, 2022. The state provided technical assistance on this standard.
A toddler walked behind the building from the toddler playground to the preschool playground unsupervised. The toddler was on the preschool playground for approximately less then five minutes unsupervised.
Correction verified by the state on July 21, 2022. The state provided technical assistance on this standard.
Information gathered for this investigation determined a licensing incident report was not created for the child who was found unsupervised on the preschool playground.
Correction verified by the state on July 21, 2022. The state provided technical assistance on this standard.
The operation failed to notified licensing on a toddler who wandered off to the preschool playground and was on the play structure that is not age appropriate.
Correction verified by the state on July 21, 2022. The state provided technical assistance on this standard.
Information gathered for this investigation determined an incident report was not shared with the parent when a child was found unsupervised in the pre-school playground.
Correction verified by the state on July 21, 2022. The state provided technical assistance on this standard.
Information gathered for this investigation based on footage determined one staff was sweeping the play structure platform while the other staff was walking around the playground holding a cell phone and glancing at it when the toddler was observed walking away from the play area.
Correction verified by the state on July 21, 2022. The state provided technical assistance on this standard.
A caregiver was observed out of ratio when observed caring for 18 children. The three year old ratio is 1 to 15. Note: This was corrected it at inspection as another caregiver stepped in the classroom.
Corrected at the time of inspection. The state provided technical assistance on this standard.
The wooden fence observed dividing the playground space is not in good repair with many wooden boards missing and gates not properly attached to the wooden beams.
Correction verified by the state on May 18, 2022. The state provided technical assistance on this standard.
Hazards were not removed or repaired promptly after noticing the hazards during their required active play inspections.
Correction verified by the state on May 18, 2022. The state provided technical assistance on this standard.
The plastic steps on the playscape were observed broken as gaps were seen where children stepped on to them.
Correction verified by the state on May 18, 2022. The state provided technical assistance on this standard.
Nails were observed protruding from the broken wooden fences that divides the playground spaces.
Correction verified by the state on May 18, 2022.
A review of the Employees Who Left Employment in 2021 data from February 23, 2022, revealed that the center had not reported the number of employees who left employment in 2021 by February 22,2022, as required.
Correction verified by the state on February 28, 2022.
The operation did not report two positive COVID cases to Child Care Regulation within 48 hours
Correction verified by the state on February 9, 2022. The state provided technical assistance on this standard.
This page presents the state’s record for this operation as of November 5, 2026; it is a dated presentation, not a live register. If something here does not match the operation’s current state record, file a correction report.