Texas records · TRAVIS County · WEST LAKE HILLS
Primrose School of West Lake Hills
Licensed Center in WEST LAKE HILLS, Texas · Full Permit · permit issued March 15, 2018
State record presented as of November 5, 2026
- Address
- 3423 BEE CAVES RD STE A100, WEST LAKE HILLS, TX 78746 6671
- Operation type
- Licensed Center
- Type of issuance
- Full Permit
- Permit issued
- March 15, 2018
- Operation number
- 1661183
- Licensed capacity
- 162 children
- Ages served
- Infant,Toddler,Pre-Kindergarten,School
- Schedule
- Mon,Tue,Wed,Thu,Fri · 07:30 AM-06:30 PM
- Conditions on permit
- NO
The record at a glance
| Inspections on record | 21 |
| Reports (complaints, incidents, self-reports) on record | 8 |
| Assessments on record | 0 |
| Standards evaluated across those visits | 3,760 |
| Citations recorded | 18 |
| Findings still pending | 1 |
| Record covers | November 18, 2021 – October 14, 2026 |
Citations by the state’s risk levels
| High | 6 |
| Medium High | 8 |
| Medium | 4 |
Visits and findings, newest first
No incident report was made about the allergy incident.
Correction verified by the state on October 14, 2026. The state provided technical assistance on this standard.
A food that a child was known to be allergic to was served to that child.
Correction verified by the state on October 14, 2026. The state provided technical assistance on this standard.
During the investigation, CCR discovered that on 9/10/25, a child in care, with a known nut allergy, was served a muffin containing almond four, that resulted in the child becoming sick.
Correction verified by the state on December 12, 2025. The state provided technical assistance on this standard.
The operation, failed to notify CCR, within two days, of an incident that placed a child at risk of harm.
Correction verified by the state on December 12, 2025. The state provided technical assistance on this standard.
This investigation concluded that a child, in September of 2024, sustained in injury in care, that required medical treatment, and the operation did not notify CCR, per minimum standards.
Correction verified by the state on December 12, 2025. The state provided technical assistance on this standard.
Caregivers did not know the number of children they were responsible for, The two caregivers initially reported having seven children but actually had six, which was only realized after the discrepancy was pointed out.
Correction verified by the state on September 6, 2024. The state provided technical assistance on this standard.
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Correction verified by the state on September 6, 2024. The state provided technical assistance on this standard.
A child did not have their hands washed after a diaper change, and staff did not direct the child to do so.
Correction verified by the state on August 26, 2024. The state provided technical assistance on this standard.
Eight out of the ten staff files reviewed did not have proof of orientation to the center.
Correction verified by the state on August 22, 2024.
A caregiver did not show good judgment when she duct taped a child's shoes to his feet.
Correction verified by the state on March 13, 2024. The state provided technical assistance on this standard.
The required annual sanitation inspection was not available for review.
Correction verified by the state on January 2, 2024. The state provided technical assistance on this standard.
One class reported that they had 6 children in care. When counted there are at total of seven children in the classroom.
Correction verified by the state on October 13, 2023. The state provided technical assistance on this standard.
Current feeding instructions for four children were not available for review.
Correction verified by the state on October 13, 2023.
During the walk through of the infant classroom two infants were observed sleeping in restrictive devices. This was corrected when the caregiver moved the infants to cribs.
Correction verified by the state on October 31, 2022. The state provided technical assistance on this standard.
Based on evidence obtained during the investigation, good judgment was not being used by a caregiver when a bottle was not checked before being given to a child. This was corrected immediately after the incident when caregivers received write ups, and retraining was provided for all infant staff.
Correction verified by the state on February 18, 2022. The state provided technical assistance on this standard.
Based on evidence obtained during the investigation, the standard for sharing the illness report within 48 hours, has been found deficient.
Correction verified by the state on January 20, 2022. The state provided technical assistance on this standard.
There were more than one food allergy plan that did not have the parent's signature.
Correction verified by the state on December 2, 2021. The state provided technical assistance on this standard.
The Children's Product certificates was last updated on 3-11-2020.
Correction verified by the state on December 1, 2021. The state provided technical assistance on this standard.
This page presents the state’s record for this operation as of November 5, 2026; it is a dated presentation, not a live register. If something here does not match the operation’s current state record, file a correction report.