Texas records · COLLIN County · PLANO
Primrose School of Plano at Headquarters
Licensed Center in PLANO, Texas · Full Permit · permit issued May 23, 2018
State record presented as of November 5, 2026
- Address
- 6788 HEADQUARTERS DR, PLANO, TX 75024 6149
- Operation type
- Licensed Center
- Type of issuance
- Full Permit
- Permit issued
- May 23, 2018
- Operation number
- 1664125
- Licensed capacity
- 266 children
- Ages served
- Infant,Toddler,Pre-Kindergarten,School
- Schedule
- Mon,Tue,Wed,Thu,Fri · 06:30 AM-06:30 PM
- Conditions on permit
- NO
The record at a glance
| Inspections on record | 33 |
| Reports (complaints, incidents, self-reports) on record | 21 |
| Assessments on record | 0 |
| Standards evaluated across those visits | 2,903 |
| Citations recorded | 16 |
| Record covers | October 13, 2021 – September 10, 2026 |
Citations by the state’s risk levels
| High | 14 |
| Medium High | 2 |
Visits and findings, newest first
InspectionSeptember 10, 2026No citation recorded at this visit
ReportSeptember 8, 2026No citation recorded at this visit0 of 1 standards cited at this visit
InspectionMay 28, 2026No citation recorded at this visit0 of 1 standards cited at this visit
InspectionApril 14, 2026No citation recorded at this visit
ReportApril 13, 2026Self-reported by the operation2 citations recorded2 of 3 standards cited at this visit
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-controlRisk level: High
Caregivers did not demonstrate competency when operation policy was not followed in regards to name-to-face checks. Caregivers missed two opportunities for a name-to-face.
Correction verified by the state on May 28, 2026. The state provided technical assistance on this standard.
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activityRisk level: High
During an investigation it was found that a child was left unsupervised in a classroom at the operation.
Correction verified by the state on May 28, 2026. The state provided technical assistance on this standard.
InspectionMarch 26, 2026No citation recorded at this visit0 of 715 standards cited at this visit
InspectionNovember 10, 2025No citation recorded at this visit0 of 1 standards cited at this visit
InspectionOctober 24, 2025No citation recorded at this visit
ReportOctober 23, 2025Self-reported by the operation1 citation recorded1 of 1 standards cited at this visit
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activityRisk level: High
This standard was found to be deficient. Two caregivers miscommunicated and 4 children were left unattended in a classroom for under 2 minutes.
Correction verified by the state on November 10, 2025. The state provided technical assistance on this standard.
InspectionJuly 9, 2025No citation recorded at this visit
ReportJuly 8, 2025No citation recorded at this visit0 of 1 standards cited at this visit
InspectionJuly 2, 2025No citation recorded at this visit0 of 1 standards cited at this visit
InspectionJune 16, 2025No citation recorded at this visit
ReportJune 12, 2025Self-reported by the operation1 citation recorded1 of 1 standards cited at this visit
746.1203(4) - Provide care consistent with child's habits, interests, strengths, special needs, including any special supervision needsRisk level: Medium High
This standard was found to be deficient.
Correction verified by the state on July 2, 2025. The state provided technical assistance on this standard.
InspectionApril 10, 2025No citation recorded at this visit0 of 562 standards cited at this visit
InspectionApril 4, 2025No citation recorded at this visit
ReportApril 4, 2025No citation recorded at this visit0 of 1 standards cited at this visit
InspectionAugust 26, 2024No citation recorded at this visit
ReportAugust 22, 2024Self-reported by the operationNo citation recorded at this visit0 of 1 standards cited at this visit
InspectionAugust 5, 2024No citation recorded at this visit0 of 1 standards cited at this visit
InspectionJuly 30, 2024No citation recorded at this visit
ReportJuly 26, 2024Self-reported by the operation1 citation recorded1 of 1 standards cited at this visit
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activityRisk level: High
Correction verified by the state on August 5, 2024. The state provided technical assistance on this standard.
InspectionJune 6, 2024No citation recorded at this visit0 of 1 standards cited at this visit
InspectionMay 24, 2024No citation recorded at this visit
ReportMay 23, 2024Self-reported by the operation1 citation recorded1 of 1 standards cited at this visit
746.2805(1) - Prohibited Punishments - Corporal PunishmentRisk level: High
Based on the investigation it was determined that a caregiver hit a child.
Correction verified by the state on June 6, 2024. The state provided technical assistance on this standard.
InspectionMay 13, 2024No citation recorded at this visit0 of 321 standards cited at this visit
InspectionFebruary 22, 2024No citation recorded at this visit
ReportFebruary 20, 2024Self-reported by the operationNo citation recorded at this visit0 of 2 standards cited at this visit
InspectionNovember 29, 2023No citation recorded at this visit0 of 1 standards cited at this visit
InspectionOctober 24, 2023No citation recorded at this visit0 of 2 standards cited at this visit
ReportOctober 20, 2023Self-reported by the operation1 citation recorded1 of 1 standards cited at this visit
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activityRisk level: High
This standard was found to be deficient during the investigation.
Correction verified by the state on November 29, 2023. The state provided technical assistance on this standard.
InspectionJuly 3, 2023No citation recorded at this visit0 of 1 standards cited at this visit
InspectionJune 29, 2023No citation recorded at this visit0 of 3 standards cited at this visit
InspectionJune 13, 2023No citation recorded at this visit0 of 880 standards cited at this visit
InspectionMay 26, 2023No citation recorded at this visit
ReportMay 25, 2023Self-reported by the operation1 citation recorded1 of 4 standards cited at this visit
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activityRisk level: High
This standard was evaluated during the investigation and was found to be deficient. A caregiver did not properly account for all children while transitioning a group of children to the playground, which resulted in a child being left unsupervised in a classroom for more than five minutes.
Correction verified by the state on July 3, 2023. The state provided technical assistance on this standard.
ReportMay 6, 20232 citations recorded2 of 3 standards cited at this visit
746.1201(2) - Responsibilities of Employees and Caregivers -Relate to ChildrenRisk level: High
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver at the operation does not show patience or respect to the children in care. The caregiver is aggressive in her mannerisms and does not demonstrate courtesy to the children in care.
Correction verified by the state on June 29, 2023. The state provided technical assistance on this standard.
746.2805(1) - Prohibited Punishments - Corporal PunishmentRisk level: High
Based on a review of the information obtained during a DFPS investigation it was determined that a caregiver was observed, on two occasions, to have engaged in corporal punishment of children in care.
Correction verified by the state on June 29, 2023. The state provided technical assistance on this standard.
InspectionMarch 29, 2023No citation recorded at this visit0 of 3 standards cited at this visit
InspectionMarch 3, 2023No citation recorded at this visit
ReportFebruary 28, 2023Self-reported by the operation1 citation recorded1 of 4 standards cited at this visit
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activityRisk level: High
This standard was found to be deficient during the investigation as the caregiver admitted to not conducting thorough name-to-face roll call which resulted in a child being left alone and unsupervised in a classroom.
Correction verified by the state on March 29, 2023. The state provided technical assistance on this standard.
InspectionAugust 9, 2022No citation recorded at this visit
ReportAugust 5, 2022Self-reported by the operationNo citation recorded at this visit0 of 4 standards cited at this visit
InspectionAugust 1, 2022No citation recorded at this visit0 of 2 standards cited at this visit
InspectionJuly 29, 2022No citation recorded at this visit0 of 362 standards cited at this visit
InspectionJuly 14, 2022No citation recorded at this visit
ReportJuly 12, 2022Self-reported by the operation2 citations recorded2 of 3 standards cited at this visit
746.307(b)(4) - Parental Communication - Situation that Placed a Child at RiskRisk level: Medium High
The operation failed to notify the child?s parents immediately when their child was left unattended while in care.
Correction verified by the state on August 1, 2022. The state provided technical assistance on this standard.
746.1203(4) - Responsibilities of Caregivers - Supervision of ChildrenRisk level: High
A child was left unsupervised in a hallway at the operation.
Correction verified by the state on August 1, 2022. The state provided technical assistance on this standard.
InspectionFebruary 8, 2022No citation recorded at this visit
ReportFebruary 1, 2022Self-reported by the operation1 citation recorded1 of 3 standards cited at this visit
746.1201(1) - Responsibilities of Employees and Caregivers -Demonstrate Competency, Good Judgment, Self-controlRisk level: High
This standard was tasked over for this investigation and found to be deficient. The caregiver did not used good judgement when she didn't not ensuring that the bottle given to the infant was for the child by double checking the name, and performing a name to face check with the second caregiver present.
Correction verified by the state on April 4, 2022.
InspectionJanuary 24, 2022No citation recorded at this visit
ReportJanuary 20, 2022Self-reported by the operationNo citation recorded at this visit0 of 2 standards cited at this visit
InspectionDecember 23, 2021No citation recorded at this visit
ReportDecember 21, 2021No citation recorded at this visit0 of 3 standards cited at this visit
ReportDecember 21, 20212 citations recorded2 of 4 standards cited at this visit
746.3703(d) - No Smoking or Use of Tobacco Including E-Cigarettes or VaporizersRisk level: High
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver named in the allegation was observed using a tobacco vaporizer while present in the classroom.
Correction verified by the state on January 20, 2022.
746.2805(6) - Prohibited Punishments - Humiliating, Rejecting, YellingRisk level: High
This standard was tasked over for this investigation and found to be deficient. During the course of this investigation it was determined that the caregiver mentioned in the allegation was observed and overheard yelling at children in care.
Correction verified by the state on January 20, 2022.
ReportOctober 13, 2021No citation recorded at this visit0 of 2 standards cited at this visit
This page presents the state’s record for this operation as of November 5, 2026; it is a dated presentation, not a live register. If something here does not match the operation’s current state record, file a correction report.