Texas records · COLLIN County · PLANO

Windhaven Academy

Licensed Center in PLANO, Texas · Full Permit · permit issued March 5, 2020

State record presented as of November 5, 2026

Address
5900 COMMUNICATIONS PKWY, PLANO, TX 75093 7884
Operation type
Licensed Center
Type of issuance
Full Permit
Permit issued
March 5, 2020
Operation number
1695925
Licensed capacity
196 children
Ages served
Infant,Toddler,Pre-Kindergarten,School
Schedule
Mon,Tue,Wed,Thu,Fri · 07:00 AM-06:00 PM
Conditions on permit
NO

The record at a glance

Inspections on record31
Reports (complaints, incidents, self-reports) on record14
Assessments on record0
Standards evaluated across those visits4,400
Citations recorded16
Record coversJanuary 31, 2022 – October 28, 2026

Citations by the state’s risk levels

High6
Medium High5
Medium4
Low1

Visits and findings, newest first

InspectionOctober 28, 2026No citation recorded at this visit
InspectionOctober 13, 2026No citation recorded at this visit0 of 1 standards cited at this visit
ReportSeptember 18, 2026Self-reported by the operationNo citation recorded at this visit0 of 2 standards cited at this visit
InspectionSeptember 4, 2026No citation recorded at this visit
ReportSeptember 3, 20262 citations recorded2 of 3 standards cited at this visit
746.4913 - Required Documentation for Unitary Surfacing MaterialsRisk level: Medium
Documentation regarding surfacing was not available during the inspection. Unitary surfacing is not being maintained, due to there being holes present near the structures. The original due date was 10/9/26. An extension was given until 11/20/26. The operation has made attempts to reach out to the manufacture/installer for the required documentation, but has been unsuccessful. The director requested additional time to obtain the information or complete a new test.

746.3701 - Safety - Areas Free From HazardsRisk level: Medium High
The toddler playground has large rocks, tree roots and piping exposed that poses as a tripping hazard.

Correction verified by the state on October 13, 2026. The state provided technical assistance on this standard.

InspectionAugust 12, 2026No citation recorded at this visit
InspectionJuly 21, 2026No citation recorded at this visit0 of 1 standards cited at this visit
InspectionJune 15, 2026No citation recorded at this visit
ReportJune 11, 2026Self-reported by the operation1 citation recorded1 of 1 standards cited at this visit
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activityRisk level: High
A child was unsupervised for 1-2 minutes in a secure area of the building.

Correction verified by the state on July 21, 2026. The state provided technical assistance on this standard.

InspectionApril 24, 2026No citation recorded at this visit
ReportApril 23, 2026No citation recorded at this visit0 of 1 standards cited at this visit
InspectionApril 8, 20261 citation recorded1 of 660 standards cited at this visit
746.1105(3) - Minimum Qualifications Employees and Caregivers - Affidavit (Form 2985)Risk level: Low
Out of 10 caregiver files reviewed, 4 were missing required affidavit 2985.

Correction verified by the state on April 15, 2026.

InspectionFebruary 26, 2026No citation recorded at this visit
ReportFebruary 25, 20261 citation recorded1 of 4 standards cited at this visit
746.3417(3) - Children Handwashing After Toileting or DiaperingRisk level: Medium High
Through an investigation, it was determined that children are not consistently washing hands after diapering.

Correction verified by the state on April 8, 2026. The state provided technical assistance on this standard.

InspectionDecember 18, 2025No citation recorded at this visit
ReportDecember 17, 2025Self-reported by the operationNo citation recorded at this visit0 of 1 standards cited at this visit
InspectionJune 23, 2025No citation recorded at this visit0 of 1 standards cited at this visit
InspectionJune 5, 2025No citation recorded at this visit
ReportJune 3, 2025Self-reported by the operation1 citation recorded1 of 1 standards cited at this visit
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activityRisk level: High
A child was left unattended for 2 minutes while in care.

Correction verified by the state on June 23, 2025. The state provided technical assistance on this standard.

InspectionMay 1, 20252 citations recorded2 of 607 standards cited at this visit
746.1309(a) - Documented Annual Training Area - 24 Hours RequiredRisk level: Medium
Two of the ten caregivers were missing 3 hours of annual training.

Correction verified by the state on May 9, 2025. The state provided technical assistance on this standard.

746.605(12) - Required Admission Information - Special Needs StatementRisk level: Medium High
One out of 10 children were missing special care needs information as being addressed in their file.

Correction verified by the state on May 9, 2025. The state provided technical assistance on this standard.

InspectionJanuary 7, 2025No citation recorded at this visit0 of 1 standards cited at this visit
InspectionDecember 20, 2024No citation recorded at this visit
ReportDecember 19, 2024Self-reported by the operation1 citation recorded1 of 1 standards cited at this visit
746.1601 - Child/ Caregiver Ratio - 13 or More ChildrenRisk level: Medium High

Correction verified by the state on January 7, 2025. The state provided technical assistance on this standard.

InspectionSeptember 17, 2024No citation recorded at this visit0 of 662 standards cited at this visit
InspectionJuly 1, 2024No citation recorded at this visit0 of 1 standards cited at this visit
InspectionJune 18, 2024No citation recorded at this visit
ReportJune 14, 2024Self-reported by the operation1 citation recorded1 of 1 standards cited at this visit
746.1205(a)(4) - Supervision ensures each child?s safety, well-being, including physical proximity and auditory or visual awareness of each child?s on going activityRisk level: High
A child was left unattended while in care.

Correction verified by the state on July 1, 2024. The state provided technical assistance on this standard.

InspectionMarch 12, 20241 citation recorded1 of 598 standards cited at this visit
746.605(13) - Required Admission Information - Special Needs StatementRisk level: Medium High
4 children were missing special care needs documentation in their admissions forms.

Correction verified by the state on April 24, 2024. The state provided technical assistance on this standard.

ReportMarch 9, 2024No citation recorded at this visit0 of 1 standards cited at this visit
InspectionNovember 20, 2023No citation recorded at this visit0 of 2 standards cited at this visit
InspectionAugust 23, 2023No citation recorded at this visit0 of 655 standards cited at this visit
InspectionAugust 15, 2023No citation recorded at this visit0 of 1 standards cited at this visit
InspectionAugust 10, 2023No citation recorded at this visit
ReportAugust 8, 2023Self-reported by the operation1 citation recorded1 of 2 standards cited at this visit
746.3805(a)(1) - Administering Medication - According to Label DirectionsRisk level: High

Correction verified by the state on August 16, 2023. The state provided technical assistance on this standard.

InspectionFebruary 6, 2023No citation recorded at this visit0 of 1 standards cited at this visit
InspectionJanuary 27, 2023No citation recorded at this visit
ReportJanuary 24, 20231 citation recorded1 of 2 standards cited at this visit
745.621(a)(2) - AP Initial background checks submitted - At the time you hire someoneRisk level: High

Correction verified by the state on February 6, 2023. The state provided technical assistance on this standard.

InspectionDecember 8, 20221 citation recorded1 of 571 standards cited at this visit
746.2421(b) - Written Feeding Instructions - Review and Update Every 30 DaysRisk level: Medium
Two infants were missing infant feeding sheets signed by parent.

Correction verified by the state on December 14, 2022. The state provided technical assistance on this standard.

InspectionAugust 23, 2022No citation recorded at this visit0 of 1 standards cited at this visit
InspectionAugust 19, 2022No citation recorded at this visit
ReportAugust 18, 2022Self-reported by the operation1 citation recorded1 of 1 standards cited at this visit
746.1203(4) - Responsibilities of Caregivers - Supervision of ChildrenRisk level: High

Correction verified by the state on August 23, 2022. The state provided technical assistance on this standard.

InspectionMay 27, 2022No citation recorded at this visit
ReportMay 26, 2022No citation recorded at this visit0 of 1 standards cited at this visit
InspectionFebruary 16, 2022No citation recorded at this visit
InspectionJanuary 31, 20221 citation recorded1 of 615 standards cited at this visit
746.2803(4)(D) - Positive Methods of Discipline and Guidance - Brief Supervised SeparationRisk level: Medium
A total of 3 caregivers stated they will separate the child from group as discipline for more than the allowed time (usually 1-2 minutes more).

Corrected at the time of inspection. The state provided technical assistance on this standard.

This page presents the state’s record for this operation as of November 5, 2026; it is a dated presentation, not a live register. If something here does not match the operation’s current state record, file a correction report.