Texas records · BEXAR County · SAN ANTONIO
Castle Hills KinderCare
Licensed Center in SAN ANTONIO, Texas · Full Permit · permit issued March 3, 2006
State record presented as of November 5, 2026
- Address
- 11814 PARLIAMENT ST, SAN ANTONIO, TX 78216 2412
- Operation type
- Licensed Center
- Type of issuance
- Full Permit
- Permit issued
- March 3, 2006
- Operation number
- 856265- 1386
- Licensed capacity
- 135 children
- Ages served
- Infant,Toddler,Pre-Kindergarten,School
- Schedule
- Mon,Tue,Wed,Thu,Fri · 06:30 AM-06:30 PM
- Conditions on permit
- NO
The record at a glance
| Inspections on record | 58 |
| Reports (complaints, incidents, self-reports) on record | 32 |
| Assessments on record | 0 |
| Standards evaluated across those visits | 4,360 |
| Citations recorded | 62 |
| Findings still pending | 1 |
| Record covers | October 27, 2021 – October 22, 2026 |
Citations by the state’s risk levels
| High | 24 |
| Medium High | 27 |
| Medium | 9 |
| Medium Low | 1 |
| Low | 1 |
Visits and findings, newest first
During the investigation, it was determined a caregiver used cruel and unusual punishment by yelling and using inappropriate language towards the children.
Correction verified by the state on September 10, 2026. The state provided technical assistance on this standard.
The investigation revealed that operation staff attempted to prevent a parent from leaving with their children in the absence of a court order.
Correction verified by the state on May 5, 2026. The state provided technical assistance on this standard.
Four of ten personnel records audited did not have proof of educational requirements on file.
Correction verified by the state on December 16, 2025.
One of ten children's records audited did not have immunizaitons on file.
Correction verified by the state on January 5, 2026. The state provided technical assistance on this standard.
Based on information gathered through interviews and video evidence, it was determined that staff members have grabbed and pulled children.
Correction verified by the state on August 27, 2025. The state provided technical assistance on this standard.
Based on video evidence provided, a caregiver did not demonstrate good judgement when she recorded children when she was supposed to be supervising them and recorded them without the consent of the parents or guardians.
Correction verified by the state on August 27, 2025. The state provided technical assistance on this standard.
Management failed to deliver form 2866 child interview letter to the parents of two children interviewed by Child Care Regulation.
Correction verified by the state on August 27, 2025. The state provided technical assistance on this standard.
Based on information gathered, a child was able to exit their classroom to the playground unsupervised on two occasions. Also, video evidence provided shows a caregiver videoing children and failing to intervene while children are seen climbing furniture.
Correction verified by the state on August 27, 2025. The state provided technical assistance on this standard.
Based on information gathered, a child was able to exit their classroom to the playground unsupervised on two occasions. These incidents were not reported to Child Care Regulation.
Correction verified by the state on August 27, 2025. The state provided technical assistance on this standard.
At time of inspection operation was observed with debrins in the classroom cabinets and diaper changing tables.
Correction verified by the state on May 16, 2025. The state provided technical assistance on this standard.
At time of inspection, a toddler caregiver stated class had eleven children when they had twelve. This was corrected at time of inspection.
Correction verified by the state on March 6, 2025. The state provided technical assistance on this standard.
At time of inspection a toddler caregiver did not conduct handwashing after diaper change of a child. This was corrected at inspection.
Correction verified by the state on March 6, 2025. The state provided technical assistance on this standard.
At time of inspection, a toddler caregiver stated class had six children when they had seven. At time of inspection, a toddler caregiver stated they had seven children when they had eight. This was corrected at time of inspection.
Correction verified by the state on February 26, 2025. The state provided technical assistance on this standard.
At time of inspection a toddler caregiver did not conduct handwashing after diaper change of a child.
Correction verified by the state on February 26, 2025. The state provided technical assistance on this standard.
At time of inspection, one out of ten staff files did not have a current CPR/First Aid certification.
Correction verified by the state on February 13, 2025. The state provided technical assistance on this standard.
At time of inspection, three out of ten children files did not have immunization records.
Correction verified by the state on February 18, 2025. The state provided technical assistance on this standard.
During inspection, the trashcan in the school-aged classroom did not have a lid on it and was used to dispose of food. Corrected at inspection.
Correction verified by the state on February 13, 2025. The state provided technical assistance on this standard.
At time of inspection, two out of ten staff files did not have pre-service certificate.
Correction verified by the state on February 18, 2025. The state provided technical assistance on this standard.
At time of inspection, a diaper rash spray was observed in drawer at childs reach in childrens restroom.
Correction verified by the state on February 13, 2025. The state provided technical assistance on this standard.
At time of inspection, five out of ten children files did not have admission date.
Correction verified by the state on February 18, 2025. The state provided technical assistance on this standard.
At time of inspection, two infants, seven and eight months were observed laying flat on the rug while drinking formula.
Correction verified by the state on December 30, 2024. The state provided technical assistance on this standard.
At time of inspection, two staff files did not have verification of completing operation orientation.
Correction verified by the state on December 30, 2024. The state provided technical assistance on this standard.
During the inspection, the diaper changing station was noted to have debris present. During the inspection, it was noted that the classroom floors contained debris.
Correction verified by the state on December 30, 2024. The state provided technical assistance on this standard.
At time of inspection, cots were observed to not be labeled/assigned to children.
Corrected at the time of inspection. The state provided technical assistance on this standard.
During the course of a DFPS investigation, the operation was unable to provide an enrollment packet/required file for a child subject to the investigation.
Correction verified by the state on August 29, 2024. The state provided technical assistance on this standard.
Operation failed to provide a written incident report regarding a situation that placed children at risk to the parents of the children involved in the incident.
Correction verified by the state on July 15, 2024. The state provided technical assistance on this standard.
During an inspection conducted as part of a DFPS investigation, the school age classroom was observed to be chaotic and out of control. Caregivers failed to intervene effectively to ensure children were behaving in a safe manner.
Correction verified by the state on July 15, 2024. The state provided technical assistance on this standard.
During the course of a DFPS investigation it was determined that a caregiver failed to adequately supervise children in her care resulting in an incident involving children engaging in inappropriate behavior.
Correction verified by the state on August 29, 2024. The state provided technical assistance on this standard.
During a DFPS investigation it was determined that the center director demonstrated poor judgment when she interviewed a child involved in an incident in front of the parents of other children involved in the incident without the permission of that child?s parent. Further, she allowed those parents to ask the child questions about the incident and what led up to it. The parents who were present could have presented a risk to the child due to the highly emotionally charged atmosphere surrounding the incident, as well as the director failing to protect the child?s individual privacy.
Correction verified by the state on August 29, 2024. The state provided technical assistance on this standard.
A caregiver did not demonstrate good judgment when giving two children ice coffee.
Correction verified by the state on June 25, 2024. The state provided technical assistance on this standard.
The after-school caregiver stated there were 13 children on the playground before we verified there were 14 in care.
Correction verified by the state on May 13, 2024. The state provided technical assistance on this standard.
The teacher in the PreK classroom stated there were 20 children in care when we verified to be 21 children in care.
Correction verified by the state on April 3, 2024. The state provided technical assistance on this standard.
The operation failed to notify the parent of the allegations that involved a caregiver grabbing their child by the back of the shirt near the neck as a form of discipline. The parent was not notified of the allegations until the CCI Inspector made contact with that parent that their child was subject of an investigation regarding possible allegations.
Correction verified by the state on June 5, 2024. The state provided technical assistance on this standard.
Based on information gathered during a DFPS investigation, a caregiver was observed grabbing a child by the back of the shirt near their neck, the caregiver further admitted to doing so while trying to correct the child's behavior.
Correction verified by the state on June 5, 2024. The state provided technical assistance on this standard.
After a diaper change in the infant classroom the child wasn't taken to wash hands. In the Prek4 classroom after the teacher assisted a child with a change of clothes after having an accident the teacher nor child washed hands. NOTE: CORRECTED AT INSPECTION.
Corrected at the time of inspection. The state provided technical assistance on this standard.
In the Prek4 and Toddler classroom two radio extension cords were dangling which were accessible to the children. NOTE: CORRECTED AT INSPECTION
Corrected at the time of inspection. The state provided technical assistance on this standard.
Based on information gathered, and interviews conducted it was determined the caregiver in the school-age classroom grabbed a child from around the waist lifting the child to the front door.
Correction verified by the state on January 10, 2024. The state provided technical assistance on this standard.
At time of inspection, an infant teacher did not wash childs hands after diaper changing. This was corrected at inspection.
Corrected at the time of inspection. The state provided technical assistance on this standard.
An eight-month-old infant was observed sleeping in the crib with the pacifier in their mouth with a pacifier clip attached to the clothing. NOTE: This was corrected at inspection when the pacifier clip was removed.
Correction verified by the state on October 12, 2023. The state provided technical assistance on this standard.
In the infant classroom a four-month-old was observed in the same classroom with a 23-month-old. This is a 19-month age difference.
Correction verified by the state on October 2, 2023. The state provided technical assistance on this standard.
Based on the information gathered, observation and interviews conducted the children are not being offered an alternative quiet activity while waiting on their cots while others are sleeping. NOTE: This was corrected after another walkthrough was conducted as children had books.
Corrected at the time of inspection. The state provided technical assistance on this standard.
A caregiver was observed allowing infants aged 14-22 months view a tablet with a screen time activity. The screen time activity was while children were eating their lunch. NOTE; This was corrected during inspection as the caregiver turned off the program when she was informed that screen time was prohitted for children under the age of 24 months.
Corrected at the time of inspection. The state provided technical assistance on this standard.
During the investigation it was determined that a group of children were left unsupervised in a classroom for somewhere between five to ten minutes when caregivers failed to communicate to one another their intention to leave the classroom briefly.
Correction verified by the state on August 15, 2023. The state provided technical assistance on this standard.
During the investigation, it was determined that no incident reports were completed or provided to parents regarding the incident.
Correction verified by the state on August 15, 2023. The state provided technical assistance on this standard.
During this investigation, it was determined that parents were not notified of incident that may have placed children at risk while at the operation.
Correction verified by the state on August 15, 2023. The state provided technical assistance on this standard.
Five of the ten children files did not have updated immunization records. NOTE: One of the five immunization records was updated at inspection.
Correction verified by the state on June 6, 2023. The state provided technical assistance on this standard.
One of the four children with diagnosed food allergies didn't have an Emergency Action Plan available in child's file. In addition to an Allergy and Dietary Preference List posted. One of the ten children didn't have Emergency Authorization information available for review. NOTE: Emergency Authorization information was corrected at inspection when provided electronically.
Correction verified by the state on May 12, 2023. The state provided technical assistance on this standard.
On 3/17/2023 there were 25 children in the care of one caregiver with a specified age group of four.
Correction verified by the state on April 27, 2023.
After having their diaper changed a child's hands were not washed. This was corrected at inspection when the caregiver washed the child's hands and the hands of another child who had their diaper changed.
Corrected at the time of inspection. The state provided technical assistance on this standard.
In one room children were not sleeping on their assigned cots and an assignment map was not available in another room.
Correction verified by the state on December 13, 2022. The state provided technical assistance on this standard.
A toilet was observed to have excrement on the seat. This was corrected at inspection when the caregiver cleaned and sanitized the seat.
Corrected at the time of inspection. The state provided technical assistance on this standard.
One of the caregivers involved did not have current CPR and First Aid training.
Correction verified by the state on October 26, 2022.
Minibus #10277 child alarm system was tested and did not activate during the inspection.
Correction verified by the state on June 16, 2022. The state provided technical assistance on this standard.
The sink identified for hand washing only was being used for washing infants cups, spoons, and plates. The sink was cleared, infants plates, bottles, and plates were removed.
Corrected at the time of inspection. The state provided technical assistance on this standard.
A 16 month old infant was observed walking around while drinking a bottle. Note: This was corrected at inspection as the caregiver seated the child in a highchair.
Corrected at the time of inspection. The state provided technical assistance on this standard.
A caregiver did not interact in a positive manner when they forcefully grabbed and picked up a child during redirection.
Correction verified by the state on May 17, 2022. The state provided technical assistance on this standard.
The fire inspection was expired at the time of inspection.
Correction verified by the state on May 26, 2022. The state provided technical assistance on this standard.
Based on the information gathered the area was not disinfected and sanitized when a child was injured and required medical treatment.
Correction verified by the state on May 17, 2022. The state provided technical assistance on this standard.
Based on the information gathered, the two caregivers were tending to one child on the playground to get the child ready to go home when a child fell off the playground structure and was injured. Both caregivers, had their backs turned and did not see the child fall.
Correction verified by the state on May 16, 2022. The state provided technical assistance on this standard.
The incident report was not signed by the parent within 48 hours of incident where a child was injured and required medical treatment.
Correction verified by the state on May 16, 2022. The state provided technical assistance on this standard.
A caregiver left children unsupervised on the playground.
Correction verified by the state on January 3, 2022. The state provided technical assistance on this standard.
Caregivers in the infant room did not know ages of the children in their care.
Correction verified by the state on November 18, 2021. The state provided technical assistance on this standard.
This page presents the state’s record for this operation as of November 5, 2026; it is a dated presentation, not a live register. If something here does not match the operation’s current state record, file a correction report.