Texas records · BEXAR County · SAN ANTONIO
Pinnacle Montessori
Licensed Center in SAN ANTONIO, Texas · Full Permit · permit issued August 26, 2011
State record presented as of November 5, 2026
- Address
- 19730 BULVERDE RD, SAN ANTONIO, TX 78259 3709
- Operation type
- Licensed Center
- Type of issuance
- Full Permit
- Permit issued
- August 26, 2011
- Operation number
- 1212386
- Licensed capacity
- 109 children
- Ages served
- Infant,Toddler,Pre-Kindergarten,School
- Schedule
- Mon,Tue,Wed,Thu,Fri · 06:30 AM-06:30 PM
- Conditions on permit
- NO
The record at a glance
| Inspections on record | 46 |
| Reports (complaints, incidents, self-reports) on record | 22 |
| Assessments on record | 2 |
| Standards evaluated across those visits | 7,730 |
| Citations recorded | 65 |
| Record covers | November 8, 2021 – October 6, 2026 |
Citations by the state’s risk levels
| High | 21 |
| Medium High | 30 |
| Medium | 11 |
| Medium Low | 3 |
Visits and findings, newest first
The loose-fill around the composite play structures in the Primary and Pre-Primary playgrounds were less than six-inches. The platform heights for both structures were both five feet or less.
The state provided technical assistance on this standard.
Three of ten training records audited did not have CPR training that included hands-on skills based instruction.
Correction verified by the state on July 7, 2026. The state provided technical assistance on this standard.
A toddler was observed playing in the mulch in the outdoor playground while eating a waffle. This was corrected at inspection when the waffle was thrown away.
Corrected at the time of inspection. The state provided technical assistance on this standard.
A child was observed playing with a fast-food cup containing melted dairy product on the playground. This was corrected at inspection when the trash was removed..
Corrected at the time of inspection. The state provided technical assistance on this standard.
During the course of the investigation, it was determined that a child was left unsupervised for four minutes.
Correction verified by the state on February 26, 2026. The state provided technical assistance on this standard.
The side door of the van used to transport children does not open.
Correction verified by the state on February 26, 2026. The state provided technical assistance on this standard.
The operation did not have emergency medical transport and treatment authorization forms for each child being transported.
Correction verified by the state on February 26, 2026. The state provided technical assistance on this standard.
Two children were sleeping on mats that were torn.
Correction verified by the state on February 26, 2026. The state provided technical assistance on this standard.
A caregiver who had direct access to children in care was found by the Centralized Background Check Unit to be ineligible to be present at operation. Note: This was corrected at inspection when the caregiver was sent home.
Correction verified by the state on December 29, 2025. The state provided technical assistance on this standard.
Wire fencing was accessible behind a garden area on the playground and the fencing of the garden area was in need of repair due to becoming loose. A play area behind another garden area had two wooden boards on the ground, with exposed screws and a container was also in the play area containing dried cement with a rod sticking out.
Correction verified by the state on December 2, 2025. The state provided technical assistance on this standard.
Based on the DFPS investigation, a caregiver left a classroom to inform the director of an injury that occurred in the classroom, leaving the second caregiver over ratio by three children. Caregiver was left alone with fourteen children with a specified age group of two years.
Correction verified by the state on December 16, 2025. The state provided technical assistance on this standard.
Based on the DFPS investigation, caregivers were facing away from the children. One caregiver was prepping lunch, and the other caregiver was assisting children in the restroom. Neither caregiver was visually aware of the children in the classroom.
Correction verified by the state on December 16, 2025. The state provided technical assistance on this standard.
Based on the DFPS investigation, a two-year-old child cut their finger on a paper cutter that was stored accessible to children in the classroom.
Correction verified by the state on December 16, 2025. The state provided technical assistance on this standard.
The operation was not equipped with a carbon monoxide detector.
Correction verified by the state on November 12, 2025. The state provided technical assistance on this standard.
Three of ten children's records reviewed did not have current immunization records on file at time of review.
Correction verified by the state on November 12, 2025. The state provided technical assistance on this standard.
Three medications were stored in the first aid cabinet which belonged to children that were no longer enrolled and another medication was stored in a basket that expired on 8/8/25. Note: This was corrected at inspection when the director removed the medications from storage area to discard.
Corrected at the time of inspection. The state provided technical assistance on this standard.
A section of the ceiling was missing half of a ceiling tile in the Mesquite classroom due to a leaking air conditioner unit. Ceiling tiles were also observed with yellow stains in the Maple, Willow, Oak, and Mesquite classrooms.
Correction verified by the state on October 23, 2025. The state provided technical assistance on this standard.
Caregivers did not have all of the required training at the time of inspection.
Correction verified by the state on December 16, 2024.
Three out of the ten records reviewed did not have education qualification requirements on file at the time of review.
Correction verified by the state on December 3, 2024.
Five out of ten records reviewed did not have current immunization records on file at time of review.
Correction verified by the state on December 2, 2024.
The operation did not have documented that the fire extinguishers had been inspected.
Correction verified by the state on December 4, 2024. The state provided technical assistance on this standard.
The operation did not have a current sanitation inspection on file at time of review.
Correction verified by the state on December 16, 2024. The state provided technical assistance on this standard.
A director change occurred approximately a month ago and the operation did not notify Child Care Regulation.
Correction verified by the state on July 9, 2024. The state provided technical assistance on this standard.
Two classrooms had a toaster oven on the counter accessible to the children.
Correction verified by the state on July 24, 2024. The state provided technical assistance on this standard.
A fire drill for May had not been recorded.
Correction verified by the state on July 12, 2024. The state provided technical assistance on this standard.
Two out of 10 staff files evaluated did not have a documented orientation completed. Caregivers hire dates were 5/22/24 and 5/23/24.
Correction verified by the state on July 12, 2024. The state provided technical assistance on this standard.
One out of 10 child immunization records reviewed did not have a record on file.
Correction verified by the state on July 12, 2024. The state provided technical assistance on this standard.
A child was seen wandering inside the building from the playground.
Correction verified by the state on February 23, 2024. The state provided technical assistance on this standard.
A child was left on the playground unsupervised.
Correction verified by the state on February 23, 2024. The state provided technical assistance on this standard.
One of the children records evaluated did not have anyone listed as an authorized pick up personnel.
Correction verified by the state on January 4, 2024. The state provided technical assistance on this standard.
One of the children records evaluated did not have the child's admission date to the center. NOTE: This was corrected at inspection when the child's admission date was added to the record.
Corrected at the time of inspection.
The operation's annual fire inspection expired on 10/11/2023, upon request, the operation did not have their recent fire inspection form to provide during the inspection.
Correction verified by the state on February 7, 2024. The state provided technical assistance on this standard.
The operation did not provide the requested transportation training certificate.
Correction verified by the state on December 4, 2023.
A caregiver who drove the van to pick up the afterschool children from school did not have a completed transportation training or certificate.
Correction verified by the state on December 4, 2023.
On 10/2/2023, former director Nancy Gonzales informed me that she is no longer working at the operation. An email was sent to the operation by inspector Natasha Harper, asking the operation if they have found a new director. The operation failed to inform Licensing of their change in Designee and Ms. Gonzales is currently still listed as a Designee.
Correction verified by the state on November 3, 2023.
The vent in the nap room bathroom was covered with dust.
Correction verified by the state on November 30, 2023. The state provided technical assistance on this standard.
A caregiver who drove the van to pick up the afterschool children from school did not have a completed transportation training.
Correction verified by the state on December 4, 2023. The state provided technical assistance on this standard.
Based on information gathered the operation reported a positive covid case a day late.
Correction verified by the state on March 28, 2023.
The operation's permit holder did not respond to multiple attempts by director requesting the repair of missing/damaged ceiling tiles in multiple classrooms. The operation came into compliance when they provided photos of the repaired ceiling tiles.
Correction verified by the state on March 1, 2023.
The operation had damaged ceiling tiles in multiple classrooms. The operation came into compliance when photos of the repaired ceiling tiles were sent via email.
Correction verified by the state on December 29, 2022.
Based on interviews conducted, two caregivers failed to supervise a child in their care during transition and as a result, an 18-month child walked away and entered a vacant classroom without the knowledge of the caregivers. The child was left unattended for four minutes.
Correction verified by the state on November 15, 2022. The state provided technical assistance on this standard.
A Fire inspection was not available for review.
Correction verified by the state on October 21, 2022. The state provided technical assistance on this standard.
Pre-primary playground was missing the required depth of loose fill within their use zones.
Correction verified by the state on October 21, 2022. The state provided technical assistance on this standard.
Operation policies were missing the time durations, and benefits, of how the operation will be promoting indoor and outdoor physical activity.
Correction verified by the state on August 2, 2022. The state provided technical assistance on this standard.
One out of ten staff files had an expired CPR and First Aid training.
Correction verified by the state on August 2, 2022.
An emergency preparedness plan was not accessible for review.
Correction verified by the state on August 2, 2022. The state provided technical assistance on this standard.
Five feeding instruction forms were noted not up to date. Note: Forms were dated 5/6/2022.
Correction verified by the state on July 7, 2022. The state provided technical assistance on this standard.
An infant caregiver failed to use good judgment when she moved an infant by using her feet to reposition him.
Correction verified by the state on August 19, 2022. The state provided technical assistance on this standard.
An infant caregiver was not attending to crying infants. Infants were allowed to cry for approximately 25-30 minutes without being comforted.
Correction verified by the state on August 19, 2022. The state provided technical assistance on this standard.
A caregiver redirected an infant on two separate occasions by pulling the infant's arm and leg, causing the child to hit his face during one of the interactions.
Correction verified by the state on August 19, 2022. The state provided technical assistance on this standard.
The operation did not notify parents in a timely manner of the incidents regarding supervision.
Correction verified by the state on June 29, 2022.
Based on the evidence provided a caregiver was noted utilizing a cell phone while caring for children.
Correction verified by the state on June 29, 2022. The state provided technical assistance on this standard.
The operation failed to report to Licensing on negligent supervision.
Correction verified by the state on June 29, 2022. The state provided technical assistance on this standard.
An incident report was not available for review.
Correction verified by the state on June 29, 2022. The state provided technical assistance on this standard.
Two caregivers were negligent in accounting for their children responsible while in their care.
Correction verified by the state on June 29, 2022.
Based on interviews conducted, two caregivers in two different incidents failed to supervise a child age 4 and child age 2 years old, by not ensuring all children were accounted for resulting in the children being left behind.
Correction verified by the state on June 29, 2022. The state provided technical assistance on this standard.
The loose-fill around the all fall zones in both playgrounds did not have the required depth. The loose fill was less than 1 inch in some areas.
Correction verified by the state on June 7, 2022. The state provided technical assistance on this standard.
There were two bead strings found in the infant classroom (0-12months). One string was on a child and the other was found inside an infant crib. Note: Caregivers removed immediately.
Corrected at the time of inspection. The state provided technical assistance on this standard.
Classroom Mesquite is currently being used for storage and not maintained as licensed space.
Correction verified by the state on June 7, 2022. The state provided technical assistance on this standard.
Based on interviews conducted, two caregivers failed to supervise children in their classroom as a result of two children 2 years of age walking out of the classroom.
Correction verified by the state on June 29, 2022. The state provided technical assistance on this standard.
The operation did not notify parents in a timely manner of the incidents regarding supervision.
Correction verified by the state on June 29, 2022.
The operation failed to make a report to Child Care Regulation within 48 hours regarding children who were placed at risk while in their care due to a lack of supervision.
Correction verified by the state on June 29, 2022. The state provided technical assistance on this standard.
Two employees present during the investigation were found missing background checks. Individuals did not have an eligibility status and were present in the operation.
Correction verified by the state on June 29, 2022. The state provided technical assistance on this standard.
An incident report was not available for review.
Correction verified by the state on June 29, 2022. The state provided technical assistance on this standard.
A review of Employees Who left Employment in 2021 data from February 23, 2022, revealed that the center had not reported the number of employees who left employment in 2021 by February 22, 2022, as required.
Correction verified by the state on February 25, 2022. The state provided technical assistance on this standard.
This page presents the state’s record for this operation as of November 5, 2026; it is a dated presentation, not a live register. If something here does not match the operation’s current state record, file a correction report.